Started well. Order despatched quickly after confirmation. However Royal Mail tracking did not recognise receipt of the package and despite several messages/emails I received no update from Rollag... See more
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Rollagranola produce exceptional granolas. All products are handmade by our team in Hitchin, Hertfordshire with care and attention. Our mission is to give our customers the best granola. Delicious granolas, packed with flavour, crunch and nuts giving you the best start to your day. We’re committed to quality and giving the best experience possible so if you have an issue please get in touch and we will resolve it.
Contact info
Unit 1 Letchworth Industrial Estate, Works Road, SG6 1FF, Letchworth Garden City, United Kingdom
- 01462419400
- support@rollagranola.com
- rollagranola.com
No history of asking for reviews
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Replied to 100% of negative reviews
Typically replies within 1 week
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I love their keto granola
I love their keto granola. Not cheap but very good. I've always found them as a company prompt with good coms. I sue them a lot

Reply from Rollagranola
Hardly any raspeberries and too many nuts
I ordered two boxes of the raspberry granola. It looks slightly pink, but can only see tiny traces of raspeberries, not pieces as expected. Looking at the composition on the packet, it says 8% only, so not surprising. I found that there were too many nuts and the taste is slightly bitter. I'ts great that it has no sugar or artificial sweetener added but some kind of natural sweetener would help, like perhaps apple juice. Not buying again.

Reply from Rollagranola
Paid for but not received, rubbish communication
Ordered a few different flavours of this a few months ago and it was delicious. Placed another order recently and it never arrived. They say it’s being delivered by Royal Mail, however when I track the items, Royal Mail says they haven’t been received. Rollagranola have yet to respond to the two emails I’ve sent them, requesting an update or a refund. Very disappointed that they seem in no hurry at all to resolve the issue, but we’re quick enough to take the money from me over a week ago.
Will not be buying from them again!

Reply from Rollagranola
Cool, Zesty, Nice
Best granola I have tasted. It is expensive but they do use good quality ingredients. My favourites are Cool Raspberry and Zesty Caveman. I have them with Greek Yogurt, Overnight Oats and grab a handful as a snack. Never had an issue with delivery.
Product is okay.. customer service non existent
Product is okay... customer service is absolutely non existent. Charging premium prices but you need to provide a premium service which it definitely isn't. A phone number that doesn't work and an email address someone allegedly picks up once a week or so. Tried to change a product for absolutely no response.Won't be using this company again.
A rather overated product.
A rather overated product. Yes..they have many wholesome ingredients, but many of the varieties taste no better than others you can buy, in my opinion, even though Rollagranola seem to think they do.
As there isn't much in the packets, the only way you can make them last is to mix them with other cereals, which defeats the object really.
Some of the products within the packet are quite big,or clustered together, as some others have said.
What's with all the poor reviews
What's with all the poor reviews. Decent product and they slipped up on an order and seem keen to correct it.
Could be better.
The one with raspberries (and coconut) not only has got no taste like ones, also there's no color anywhere near that would suggest presence of raspberries. There's a lot of room for improvement.
Give a 1 star based on hearing you…
Give a 1 star based on hearing you received recently a 1 star food hygiene certificate. Will not be buying again, I cannot imagine what you factory looks like it must be so dirty

Reply from Rollagranola
Many issues ordering from Rollagranola
Many issues ordering from Rollagranola.
- Stale items sent out (Absolutely Chocolate)
- Lengthy delivery times
- Bombardment of sales emails
- Incorrect items sent out and no customer support
- Item quantities not always available or have to buy more of the smaller boxes which is not cost efficient.
Customer support has been poor after receiving a wrong order and no response following emails. Very expensive and premium product with no customer focus.
* In response to the comment below, Rollagranola did email us directly with nothing constructive and did not rectify the issues raised. Customer service is an absolute disgrace!

Reply from Rollagranola
The granola is delicious when I can get it.
The granola is delicious when I can get it. I ordered the low carb granolas in a six piece bundle. I placed my order on the 17th January 2025 the payment was taken on the 20th but as yet ten days after my order I have not received anything. I have emailed twice but I’ve had no reply. Not sure what has happened but I wish they’d put it right.
The best granola ever made …
The best granola ever made has such great ingredients with lots of everything declared on packet
unhealthy sweetners
brought the Keto Caveman without looking at the ingredients, only to discover when looking up the sweetners. it contains:- Polydextrose isomalt, sucralose, and erythritol. All of which are the furthest thing from healthy in my opinion. Won't be buying again.
This Company makes great Granola
This Company makes great Granola. First Purchase came perfect but second purchase and the Granola wasn't up to first standard. Didn't taste as nice was the first.
I have ordered from here before and I…
I have ordered from here before and I loved the granola. This time it was 6 days before Royal Mail received the items. I rang up after I didn't receive any reply to my email from the 16th Nov Just called them and asked for partial refund, lady was very nice and explained it was their fault and I gave feedback saying maybe a message should be put on their website advising of stock issues so people know before ordering. My items are due to be delivered this week so all ok. Quality is good, just the customer service side needs looking at.
I brought my kg of Coconut
I brought my kg of Coconut, cashew and raisin granola and I tried it today. I loved it and it’s filled with natural goodness. My 100g serving didn’t touch the sides
Placed an order six days ago
Placed an order six days ago, still not received, sent two emails both ignored, I’m sure the product is ok, but customer service is terrible
Best Granola I've ever tried
I tried the Zesty caveman and can honestly say it was the best Granola I've ever had. Yummy Scrummy !!!!! In fact I could have just eaten the whole packet on its own. Well done 👏 ✔️
Rollgranola Caveman Keto: A Prehistoric Flavor Explosion!
Here is positive manreview for Rollgranola caveman keto:
Rollgranola Caveman Keto:
A Prehistoric Flavor Explosion!
As a self-proclaimed keto connoisseur, I've tried my fair share of low-carb granolas, but Rollgranola's Caveman Keto blend has truly blown me away. From the moment I ripped open the package, the aroma of toasted nuts and spices transported me back to a simpler time, when our ancestors roamed the earth in search of the most nourishing foods.
The first bite was a revelation - the perfect balance of crunchy, chewy, and subtly sweet. The combination of almonds, Brazil nuts, and coconut flakes provides a satisfying texture that left me feeling energized and satisfied, without the dreaded blood sugar crash that often accompanies granola.
What sets Rollgranola's Caveman Keto apart, however, is the thoughtful blend of spices. The subtle hint of cinnamon, ginger, and nutmeg adds a warmth and depth of flavor that you simply don't find in your average keto granola. It's as if the cavemen themselves had a hand in crafting this prehistoric masterpiece.
Whether I'm enjoying it as a mid-morning snack, sprinkled over my favorite yogurt, or even as a crunchy topping for my keto ice cream, Rollgranola's Caveman Keto never fails to transport me to a simpler, more primal time. If you're looking to embark on a culinary adventure that's both nutritious and delicious, do yourself a favor and grab a bag (or two) of this prehistoric treasure. Your taste buds will thank you!
Did not receive the order
Please be careful I saw this advertisement on tik tok and placed an order for 3 boxes 2 weeks ago. I am still waiting for them. I have tried to call them they don’t take calls.
I texted them twice to no avail please be careful

Reply from Rollagranola
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