Rollagranola Reviews 66

TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 31 reviews, reviewers had a great experience with this company. Customers consistently praise the products, highlighting their delicious taste and high quality, often describing them as the best granola they have ever tasted. Many appreciate the variety of flavors and textures, noting the wholesome ingredients and the absence of tiny bits or dust at the bottom of the packs. Reviewers also commend the quick dispatch of orders, the appealing packaging, and the overall ease of the ordering process. However, some people were dissatisfied with their orders, experiencing issues such as stale items, missing products, or delayed delivery. A few other people also felt that the product quality had declined, mentioning issues like hard nuts, lack of texture, or varieties that didn't meet their taste expectations.

What people talk about most

Product

Customers had positive experiences with the product, frequently describing it as tasty, delicious, and the... See more

Quality

Customers consistently note positive experiences with quality, praising the taste and appearance of the... See more

Order

Consumers report mixed experiences with the ordering process, with many praising the quick and easy service,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Started well. Order despatched quickly after confirmation. However Royal Mail tracking did not recognise receipt of the package and despite several messages/emails I received no update from Rollag... See more

Rated 4 out of 5 stars

A rather overated product. Yes..they have many wholesome ingredients, but many of the varieties taste no better than others you can buy, in my opinion, even though Rollagranola seem to think they d... See more

Rated 5 out of 5 stars

Like many other comments I’ve tried numerous other Granolas. I purchased 2 boxes as a first order as I’m quite sceptical about reviews and their reliability. 1 week later I’m starting my second b... See more

Company replied

Rated 5 out of 5 stars

I have been buying Rollagranola for a while now and love the variety although I try to stick with the ones with less sugar content. Having said that the 'new' pouches "Calm" and "Body and Soul" are... See more

Company replied


Company details

  1. Food Manufacturer

Written by the company

Rollagranola produce exceptional granolas. All products are handmade by our team in Hitchin, Hertfordshire with care and attention. Our mission is to give our customers the best granola. Delicious granolas, packed with flavour, crunch and nuts giving you the best start to your day. We’re committed to quality and giving the best experience possible so if you have an issue please get in touch and we will resolve it.


Contact info

4.1

Great

TrustScore 4 out of 5

66 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 3 out of 5 stars

Hardly any raspeberries and too many nuts

I ordered two boxes of the raspberry granola. It looks slightly pink, but can only see tiny traces of raspeberries, not pieces as expected. Looking at the composition on the packet, it says 8% only, so not surprising. I found that there were too many nuts and the taste is slightly bitter. I'ts great that it has no sugar or artificial sweetener added but some kind of natural sweetener would help, like perhaps apple juice. Not buying again.

19 January 2026
Unprompted review
Rollagranola logo

Reply from Rollagranola

Hi Michele, Sorry you didn't enjoy the keto granola. As we adhere to the strict keto diet on this product it is very limited with the ingredients we can use. It is specifically formulated for keto and therefore we can only put a small amount of raspberry in, if you're looking for more raspberry why not check out our cool raspberry product. However we do not add raspberries to this product after the bake, the raspberries are used to sweeten and bind the product so not evident as pieces.

Rated 1 out of 5 stars

Paid for but not received, rubbish communication

Ordered a few different flavours of this a few months ago and it was delicious. Placed another order recently and it never arrived. They say it’s being delivered by Royal Mail, however when I track the items, Royal Mail says they haven’t been received. Rollagranola have yet to respond to the two emails I’ve sent them, requesting an update or a refund. Very disappointed that they seem in no hurry at all to resolve the issue, but we’re quick enough to take the money from me over a week ago.
Will not be buying from them again!

5 November 2025
Unprompted review
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Reply from Rollagranola

Hi Tanya, Sorry if this has been missed by our team. I can see the original response was from the AI bot which gave you the shipping info but in this instance that wasn't what you needed. It has been passed to someone to handle this afternoon. Royal Mail can misplace orders from time to time and we will always look to get a replacement sent out when this does happen. Sorry you feel so let down to leave us a 1 star review, this does have a very negative impact on our business and we do aim to provide a high lervel of customer service but are a small team so it can sometimes take longer to respond than we would like. I can see your original email came in yesterday morning and we will respond to you now directly.

Rated 5 out of 5 stars

Cool, Zesty, Nice

Best granola I have tasted. It is expensive but they do use good quality ingredients. My favourites are Cool Raspberry and Zesty Caveman. I have them with Greek Yogurt, Overnight Oats and grab a handful as a snack. Never had an issue with delivery.

17 October 2025
Unprompted review
Rated 3 out of 5 stars

Product is okay.. customer service non existent

Product is okay... customer service is absolutely non existent. Charging premium prices but you need to provide a premium service which it definitely isn't. A phone number that doesn't work and an email address someone allegedly picks up once a week or so. Tried to change a product for absolutely no response.Won't be using this company again.

10 October 2025
Unprompted review
Rated 4 out of 5 stars

A rather overated product.

A rather overated product. Yes..they have many wholesome ingredients, but many of the varieties taste no better than others you can buy, in my opinion, even though Rollagranola seem to think they do.
As there isn't much in the packets, the only way you can make them last is to mix them with other cereals, which defeats the object really.
Some of the products within the packet are quite big,or clustered together, as some others have said.

14 October 2025
Unprompted review
Rated 3 out of 5 stars

Could be better.

The one with raspberries (and coconut) not only has got no taste like ones, also there's no color anywhere near that would suggest presence of raspberries. There's a lot of room for improvement.

24 June 2025
Unprompted review
Rated 1 out of 5 stars

Give a 1 star based on hearing you…

Give a 1 star based on hearing you received recently a 1 star food hygiene certificate. Will not be buying again, I cannot imagine what you factory looks like it must be so dirty

22 June 2025
Unprompted review
Rollagranola logo

Reply from Rollagranola

We understand how this rating looks and so want to be completely transparent:

The issues raised were not related to food hygiene or cleanliness, but rather:
1. Documentation not being presented during the inspection (our food safety records are fully up to date and stored digitally, but the responsible manager wasn’t on site at the time).
2. A delay in hot water from a small-capacity handwashing sink (which we’re now upgrading).

We take this seriously and are already fixing both points. We’ve always held ourselves to high food safety standards, and we’re confident our next inspection will reflect that.

Rated 1 out of 5 stars

Many issues ordering from Rollagranola

Many issues ordering from Rollagranola.
- Stale items sent out (Absolutely Chocolate)
- Lengthy delivery times
- Bombardment of sales emails
- Incorrect items sent out and no customer support
- Item quantities not always available or have to buy more of the smaller boxes which is not cost efficient.

Customer support has been poor after receiving a wrong order and no response following emails. Very expensive and premium product with no customer focus.

* In response to the comment below, Rollagranola did email us directly with nothing constructive and did not rectify the issues raised. Customer service is an absolute disgrace!

2 June 2025
Unprompted review
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Reply from Rollagranola

Hi Gary, sorry you've had such a poor experience.
We do aim to provide both top quality products and service and can understand your frustration on both fronts based on this review.
I wanted to provide some feedback to your issues.
We produce granolas ourselves and never hold more than a month or so of stock so if you have received stale product this doesn't sound right and will look into the quality of Absolutely Chocolate as a priority.
On the delivery times, we ship products out using royal mail 48hr service as this allows us to keep our free shipping level low and we do aim to ship out orders the day of or day after the order is placed, we are a small team so if we receive an influx it can set us back a day but anything over this is rare.
We do aim to response to every customer service issue and are putting in a place a new system to help manage customer service more efficiently moving forward.
I will message you personally now.
Thanks, Sean

Rated 4 out of 5 stars

The granola is delicious when I can get it.

The granola is delicious when I can get it. I ordered the low carb granolas in a six piece bundle. I placed my order on the 17th January 2025 the payment was taken on the 20th but as yet ten days after my order I have not received anything. I have emailed twice but I’ve had no reply. Not sure what has happened but I wish they’d put it right.

27 January 2025
Unprompted review
Rated 1 out of 5 stars

unhealthy sweetners

brought the Keto Caveman without looking at the ingredients, only to discover when looking up the sweetners. it contains:- Polydextrose isomalt, sucralose, and erythritol. All of which are the furthest thing from healthy in my opinion. Won't be buying again.

26 November 2024
Unprompted review
Rated 4 out of 5 stars

I have ordered from here before and I…

I have ordered from here before and I loved the granola. This time it was 6 days before Royal Mail received the items. I rang up after I didn't receive any reply to my email from the 16th Nov Just called them and asked for partial refund, lady was very nice and explained it was their fault and I gave feedback saying maybe a message should be put on their website advising of stock issues so people know before ordering. My items are due to be delivered this week so all ok. Quality is good, just the customer service side needs looking at.

19 November 2024
Unprompted review
Rated 5 out of 5 stars

I brought my kg of Coconut

I brought my kg of Coconut, cashew and raisin granola and I tried it today. I loved it and it’s filled with natural goodness. My 100g serving didn’t touch the sides

24 October 2024
Unprompted review
Rated 5 out of 5 stars

Best Granola I've ever tried

I tried the Zesty caveman and can honestly say it was the best Granola I've ever had. Yummy Scrummy !!!!! In fact I could have just eaten the whole packet on its own. Well done 👏 ✔️

19 September 2024
Unprompted review
Rated 5 out of 5 stars

Rollgranola Caveman Keto: A Prehistoric Flavor Explosion!

Here is positive manreview for Rollgranola caveman keto:

Rollgranola Caveman Keto:
A Prehistoric Flavor Explosion!

As a self-proclaimed keto connoisseur, I've tried my fair share of low-carb granolas, but Rollgranola's Caveman Keto blend has truly blown me away. From the moment I ripped open the package, the aroma of toasted nuts and spices transported me back to a simpler time, when our ancestors roamed the earth in search of the most nourishing foods.

The first bite was a revelation - the perfect balance of crunchy, chewy, and subtly sweet. The combination of almonds, Brazil nuts, and coconut flakes provides a satisfying texture that left me feeling energized and satisfied, without the dreaded blood sugar crash that often accompanies granola.

What sets Rollgranola's Caveman Keto apart, however, is the thoughtful blend of spices. The subtle hint of cinnamon, ginger, and nutmeg adds a warmth and depth of flavor that you simply don't find in your average keto granola. It's as if the cavemen themselves had a hand in crafting this prehistoric masterpiece.

Whether I'm enjoying it as a mid-morning snack, sprinkled over my favorite yogurt, or even as a crunchy topping for my keto ice cream, Rollgranola's Caveman Keto never fails to transport me to a simpler, more primal time. If you're looking to embark on a culinary adventure that's both nutritious and delicious, do yourself a favor and grab a bag (or two) of this prehistoric treasure. Your taste buds will thank you!

2 September 2024
Unprompted review
Rated 1 out of 5 stars

Did not receive the order

Please be careful I saw this advertisement on tik tok and placed an order for 3 boxes 2 weeks ago. I am still waiting for them. I have tried to call them they don’t take calls.
I texted them twice to no avail please be careful

11 August 2024
Unprompted review
Rollagranola logo

Reply from Rollagranola

Hi Pamela, Sorry you haven't received your order or any response to your communications. Please get in touch with support@rollagranola.com or phone 01462 419 400 and we will get this sorted.

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