Romans International Reviews 475

TrustScore 5 out of 5

5.0

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Review summary

Created with AI, based on recent reviews

Looking at 88 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, professionalism, and friendly approach, making the car buying and selling process effortless. Many highlight the excellent service and communication throughout, noting the efficiency and ease of their overall experience, often finding competitive prices for their vehicles. However, some customers were dissatisfied with the after-sales service, citing issues like slow responses or unresolved mechanical problems after purchase. A few also mentioned discrepancies in vehicle descriptions or service history, and one customer experienced a significant price reduction during a sale-or-return agreement.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the team's... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent and... See more

Product

Customers had positive experiences with product. Many reviewers praised the cars they purchased, describing... See more

User experience

Consumers find the user experience to be overwhelmingly positive. Many reviewers describe the process as... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices offered for their cars to be... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have bought & sold a few cars through Romans over the last ten years and have never had any problems with the purchase or selling with Kristian your sales guy ! Everything has been done smoothly & e... See more

Rated 5 out of 5 stars

I dealt with Tom. He has great knowledge of the Industry and more importantly, very specific car knowledge to be able to price one off expensive cars. Car sold for a great price within 2 weeks. Clear... See more

Rated 5 out of 5 stars

It's easy to run our of superlatives when it comes to buying a car from Romans. Fantastic stock of cars all with a proven history. Sales (Stephen) was excellent, knowledgeable with no pressure tacti... See more

Rated 5 out of 5 stars

I recently sold a car (992 Turbo S Cabriolet) on consignment via Sarah Bonny at Romans, having bought and sold many cars from them over the Years, this was the first time I had ever actually consigned... See more


Company details

  1. #4 of 98 best companies in Car dealer

Information provided by various external sources

Romans International are the UK's leading Supercar Dealers with the very finest selection of used performance cars for sale - Speak to us Today

Romans International

Written by the company

Passionate About Performance

Contact info

5.0

Excellent

TrustScore 5 out of 5

475 reviews

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Rated 5 out of 5 stars

Brad and Sarah were a pleasure to deal…

Brad and Sarah were a pleasure to deal with. Very professional and knowledgeable about the car I bought.
This was the second car I’ve bought from Romans and I’d definitely happily deal with them again. Would thoroughly recommend them.

16 March 2024
Rated 5 out of 5 stars

Super car sale

The sales person was knowledgeable and helpfull and kept me informed of any interest or not.
The whole process from car collection to final sale was made as seamless as possible.
Would strongly recommend them.

9 March 2024
Rated 5 out of 5 stars

Top customer service from Josh 👍

Josh was very professional, responsive and ‘can do’. Offered good value for my car and communicated very well. Very impressed with the service. Would recommend and work with Josh & Romans again. Thank you

23 February 2024
Rated 5 out of 5 stars

If carlsberg did car sales

Probably the best car. Buying experience I’ve ever had. Treated properly from the first minute and the car was presented in amazing condition. Had a tour of the garage and its facilities which was really interesting. I will definitely be going back for my next Porsche to these guys

20 February 2024
Unprompted review
Rated 5 out of 5 stars

It started with a Saturday 2 car drive out…

It started with a Saturday 2 car drive out to Romans to look at their stock and ended up with the Purchase between 2 of us of an 812 Comp; GT3 Touring and 430 Scud....why? Kristian Wilkin (sales) was fantastic. He was passionate about all the cars but allowed us to browse, chat and talk cars! For as long as we wanted. The stock is amazing, the detail and history of each car perfect and frankly you want great service when buying anything and that is indeed what we received. Romans received 2 quality PX cars and will be a mandatory go-to for me in the future. Indeed I have my eyes on another :-)

16 December 2023
Rated 5 out of 5 stars

Fabulous dealership

Overall the level of service received was great. Thanks to Guy who was very transparent and helpful.

I look forward to another seamless and secure process with Romans International in the near future!!!

31 January 2024
Rated 5 out of 5 stars

I made contact with Romans regarding

I made contact with Romans regarding
a landrover defender they had for sale .
I was then contacted by Ben the salesman who came specially in on a
Sunday for me to view the car .
It was exactly as it was described in
the advert .I had a very good experience from start to finish .

14 January 2024
Rated 5 out of 5 stars

After originally purchasing my car from…

After originally purchasing my car from them 5 years ago I was so glad they helped me when I wanted to then sell the car. I had the pleasure of dealing with Josh who found me a great price for the car which was a few thousand more than the next bid. Josh kept me totally informed of his progress which was speedy at that, and made the whole process really easy for me. Highly recommend this company and in particular Josh who really knows his stuff.
Cheers guys

16 January 2024
Unprompted review
Rated 3 out of 5 stars

Service was not warm

I have enquired with them several times - the vehicle I am looking for is very specific. Each time I do I get an a most ‘we’re too busy - do it yourself’ attitude which is not what I would expect of a high calibre service. I have gone elsewhere since but find the service disappointing because the cars look good.

18 December 2023
Unprompted review
Romans International logo

Reply from Romans International

Dear MsMr,

Thank you for leaving feedback. This sounds very unusual and I can only apologise on behalf of the team for your negative experience. We have systems in place for this exact kind of enquiry so it's baffling that one of our sales staff would approach your enquiry with that attitude. Without any context or a real name for your review it's hard to assume anything other than the car you are looking to source is perhaps not a car that fits with our stock profile and therefore might be difficult for us to help? If you could care to elaborate by letting us know what car you were attempting to source and who you dealt with, I would really like to look into this for you and understand what's happened.

An email to Tom@romansinternational.com would be appreciated.

Whilst I appreciate you have gone elsewhere now we would love an opportunity to serve you in the future and give you the excellent service that we are known for.

Kind Regards,
Tom Jaconelli
Director of Romans

Rated 5 out of 5 stars

Dream Car

Stephen and Kristian made sure the whole process of purchasing my car was smooth and without any problems, making a long held dream come true. Excellent service and I would consider returning to Romans for any future car purchases.

9 January 2024

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