Royaldesign Reviews 6,833

TrustScore 3.5 out of 5

3.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more

Rated 1 out of 5 stars

I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more

Company replied

Rated 5 out of 5 stars

The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more

Rated 5 out of 5 stars

The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more

Company details


Contact info

3.7

Average

TrustScore 3.5 out of 5

7k reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I have a collection of cookware

I have a collection of cast Iron and also this special steel cookware. My wife and I love cooking in,on and with them, so we decided to buy one for our son on his birthday. He has also just lived in his first home for 12 months. So a double present. He will be 22 in October. He has been eyeing mine off for years, as he loves rib eye and that's what I finish them off in, gets the perfect crust! Cleaning is dead easy!

24 September 2024
Rated 5 out of 5 stars

I was after something in particular and…

I was after something in particular and Royal Design was the only stockist of the item I wanted, that would ship to Australia. This is the second time I have shopped with them. I find they stock exquisite wraps and blankets for babies. I will definitely be a returning customer.

23 September 2024
Rated 5 out of 5 stars

Lovely

Very fast shipping of some lovely Arabia china replacements all the way to Seattle. It feels good to complete my grandmother's collection. Dishes arrived in perfect condition. Thanks!

19 September 2024
Rated 3 out of 5 stars

Thoughtless

For a $600 lamp, they could have put a plug on it that fit an American socket.

20 September 2024
Royaldesign logo

Reply from Royaldesign

Dear Customer,

thank you for your review.

On the product page for this lamp we advice the following:
As we are based in Europe, all our lamps/electrical items are made to the European standard of 220-230 volts, with an european plug.

We are sorry for any disappointment it may have caused that another socket was not included, but we hope that you will still be able to enjoy your lamp.

Kind regards,
Royal Design

Rated 2 out of 5 stars

Of the three candles ordered

Of the three candles ordered, one was broken. The items were very poorly packed.

16 September 2024
Royaldesign logo

Reply from Royaldesign

Dear Customer,

thank you for your review.

We are sorry to hear that a candle arrived damaged and will of course replace this for you.

We have sent you an email today so we may help you further with this.

Kind regards,
Royal Design

Rated 5 out of 5 stars

replacing broken 30 year old plates

looking to replace a couple broken plates from a 30 year old set. the same plates and size were available. after 30 years they are very close in color.

the site is easy to use.

shipping is very fast and very well packaged

14 September 2024
Rated 5 out of 5 stars

Positive experience again from Royal design

This is my second time purchasing from royal design. Each time, I am kept in the loop about each step of the process: when the order is being processed, when the order is being shipped, when the order is being delivered. The plates arrived neatly packed, all of them are true to the photo and description on the website. Even though one or two plates broke during the extremely long shipping process to Chicago, the customer service has been helpful in the refund. I would highly recommend.

12 September 2024
Rated 5 out of 5 stars

It is very good service and shopping…

It is very good service and shopping experience. It didn’t ask you to sign up an account but provide all the account services seamlessly. One thing can be better would be the shipping package. Please put some protection on the original packaging since shipping internationally can be brutal :)

12 September 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look