Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more
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See what reviewers are saying
I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more
Company replied
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more
3.7
Average
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Easy to navigate website
Easy to navigate website, had the product in stock. Good communication.
12 September 2024
The box was not packed PROPPERLY- 2…
The box was not packed PROPPERLY- 2 glass container were broken I cut my finger on the glass .
11 September 2024
Reply from Royaldesign
Dear Customer,
thank you for your review.
I am very sorry to hear this and we will of course help you further.
We have sent you an email today regarding this.
Kind regards,
Royal Design
Great service!
We recently traveled to Denmark and loved the squeegee wiper they had for the shower. We got home and started searching and found it on this site! We were thrilled! We were also happy to receive it so quickly since it has to be shipped from Europe to the Us! Thank you!
11 September 2024
A+ love this store!
Great products, always good quality and things you can’t find elsewhere. Quick shipping, love this company!
11 September 2024
Purchase was exactly how it was…
Purchase was exactly how it was portrayed. Delivered on time.
10 September 2024
My order reduced without asking
My order was reduced by 2
Mugs without anyone giving me the opportunity to change to other mugs that were available, so I’m short 2 mugs and those I get are very expensive because of the shipping.
9 September 2024
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are sorry part of the order became unavaible from our supplier and that this affected your order experience with us.
If you have further queries regarding this, please do not hesitate to contact our customer service team:
customerservice@royaldesign.com
Kind regards,
Royal Design
Very responsive customer support and…
Very responsive customer support and great products
7 September 2024
Great and fast shipping
7 September 2024
Shipping must have been rough
When the box arrived, it had so many holes and the bottom was partially open so I feared that at least part of my purchase was missing or damaged, but luckily for me it was all there in perfect condition. But maybe next time, use a stronger box?
5 September 2024
Seamless transaction
Seamless transaction: delivered to Australia within a week! Packaged perfectly.
6 September 2024
Scandinavian design-simplified!
During a recent trip to Scandinavia, I discovered "Spring Copenhagen" and wanted to order some additional items. Royal Design had a fantastic selection, fair pricing, and prompt delivery, and I look forward to buying from this company in the future. Thanks so much for a great experience!
6 September 2024
such great range and quick shipping at…
such great range and quick shipping at a good price and great helpful staff
3 September 2024
Easy to make and pay for a purchase.
3 September 2024
Great
Thank you for good products with reasonable price. I'm so happy to know this website.
3 September 2024
quick delivery
quick delivery. Regular Updates on the order.
great packaging and content was great and no issues. Very happy customer
Thanks
3 September 2024
Stylish products.
Stylish products.
International delivery arrived as quick as a flash.
Thank you Royal Design
2 September 2024
Extremely disappointed
Extremely disappointed
Only part of my order has delivered so far and every piece was damaged, including a candle being broken into two pieces and a ceramic candle holder being shattered into multiple pieces. It seems clearly related to very poor packaging of the items!
I have yet to receive the remainder of my order - which includes the more expensive items. Will be canceling and requesting for refund.
1 September 2024
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are very sorry that products arrived damaged to you and for the disappointment this has caused.
A refund will of course be issued and our customer service team has sent you an email today with more infomation.
Kind regards,
Royal Design
Reply from Royaldesign
Dear Customer,
thank you for your review.
We are sorry that the glasses got damaged in transit and for this disappointment.
We have sent you an email today regarding this.
Kind regards,
Royal Design
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