Royaldesign Reviews 6,833

We ordered and the delivery happened so fast. Love the Hammenshoi pepper and salt grinders. They are beautiful and functional!

Slowest service ever. Ordered in early June for a birthday. Just arrived today / end of August. No communication. Wish I didn’t buy from them.

Royal Design has been a trusted go to for me for several years. I tend to like a lot of brands that aren't readily available to me in the US and Royal Design has a good selection at reasonable prices. They describe things well on the website and customer service is responsive should there be a problem. Items arrive quickly and well packed for shipping.

I am happy with the quality and design of the Rosendahl Grand Cru Outdoor wine glasses but was surprised to receive 12 wine glasses when I thought that I had ordered 6 glasses. The web page for this item doesn't indicate that they are sold as two glasses per set. There's also contradictory information on the material composition of the glasses. One place on the web page says glass and another Ecozen. I would have preferred to pay less and receive the number of glasses I thought I had ordered.

Quality product, quick shipping, smooth transaction

No breakage. Came in on time. Product looks as represented.
I was kept in the loop as to tracking info.

Outside Package was wet and dented
interior contents a few boxes very wet.

I suggest better cushioning when shipping
thank you
Items ordered were in perfect condition not there box:(

Love these pots - high quality and worth every penny

I just received the order and was very disappointed to see that the unit only works for 220V. If you are selling products in the USA and advertising as Royaldesign USA, you really shouldn't be selling a 220V product.
I also see that your return policy is that I have to pay for returning the product.

an update. We thought the $200 pan was safe from the bad packaging, but it’s also damaged. No foam or any protective material around the rim means that the pot lid will rub and scrape against the body, We're extremely disappointed that we're unable to enjoy anything you've sent us so far.

My order arrived on time in nice packaging.
I love the items I ordered.

Three of the plant pots I ordered arrived broken, and one was missing entirely. The shipment took almost three weeks to arrive, and when it finally did, the condition was poor. I tried to contact their customer service three times already, but no response. I believe they are based in Germany, and their customer service hours are inconvenient for someone in the US California time zone. Ultimately, I had to contact my bank to dispute the charge. I'm extremely disappointed with this experience and will never order from them again.

Fast delivery, Top quality!

Excellent time frame and efficient service. Thank you

Love our lovely Mateus cups we have had some for 10 years and are adding to them they are lovely to drink coffee and tea from …delivered quickly with parcel tracking and expertly packed. We can’t find them in Sydney. Very happy.

Two of my three items arrived shattered. I took video the same day and sent company an email letting them know. It has been over a week and I have not yet heard back from them. I also find it very hard to connect with them via phone.

The product was as expected, great quality and price ratio, no problems with delivery (great speed, everything was in impeccable order)

fast delivery and good product package

The order was quickly dispatched. My mistake to order an item ( a lamp) that was way too big for my living room. Informed the customer service that I have to return it, still waiting for response. Hopefully I will be able to give 5 stars not only for buying but also for returning the lamp ( which is BTW gorgeous).