Was nervous about ordering after reading reviews here but was unable to find an alternative supplier for the kitchen stools I wanted. Decided to take the risk and very glad I did - items were dispatch... See more
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I didnt realize they do not pay customs and duties but that the US consumer must after the fact. I was shocked that my items glass wine decanter had a 40% surcharge from fed ex as a result. I went b... See more
Company replied
The Copenhagen Grey pots are beautiful! Ordered two of them (18 cm and 14 cm) on a Friday afternoon. Got shipped out quickly on Monday and received them by Thursday! Packaged very securely - very thic... See more
The customer service is good! I had accidentally ordered the wrong style of blanket. Though they couldn’t change the order, they refunded the cost straight away. Once I received it two days later, I... See more
3.7
Average
7k reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
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International purchasing/ Australia
I have been buying from Royal Design since 2020 and have always been impressed by their delivery times, responses to questions and quality of service.
15 July 2024
Great product, damaged packaging.
The stainless steel pitcher is beautiful and arrived unharmed however the packaging was wet and had a mildew odor, including the inner gift box. This purchase is meant as a gift.
12 July 2024
excellent experience
This was my first time ordering from Royal Design and everything went like clockwork. Communication about the order and shipping was prompt and my items arrived within a week despite being shipped from Sweden. The shipping info included a tracking code.
I purchased a boot tray and a doormat, both rubber, so I was not particularly worried about damage. The boot tray was beautifully packaged by the manufacturer, Tica Copenhagen, and put in a standard FedEx box by Royal Design. The doormat (by Dixie) was not internally packaged, just slightly rolled up (mostly flat) and put in a resized FedEx box without any padding. Both arrived in perfect condition. However, if I were purchasing something with more potential for damage, I would contact Royal Design to ask about the packaging.
Both items look even nicer in person than on the website! Lovely!
10 July 2024
Received these Elsa Beskow bowls from Sweden in…
Received these bowls from Sweden in less than 5 days! Arrived safely and are beautiful!
10 July 2024
My items arrived very quickly and in…
My items arrived very quickly and in perfect condition.
5 July 2024
Ordering and delivery were easy and…
Ordering and delivery were easy and seamless.
Excellent experience.
The merchandise itself was a bit of a disappointment. Specifically the wastebasket. Compared to the toilet brush it was very light and seemed a bit cheap.
Both look great and I’ll probably purchase other merchandise for my other bathrooms.
4 July 2024
Very happy with my new slat and pepper…
Very happy with my new slat and pepper shakers. Box was a bit beat up but it was coming from Europe so to be expected. Well packaged and arrived in a week. Would buy from again.
5 July 2024
Beautiful glasses and speedy shipping
Beautiful glasses and they arrived quickly. Thank you for the great customer service!
17 June 2024
Gorgeous red cup and saucer
Was able to get a nice cup and saucer not found in my country. I wish they had a mug size as I would get that too. Item was securely packed, because there was a fragile sticker on box so of course it got smushed. Not a scratch. Tracking available from Sweden to US. Will use vendor again.
3 July 2024
No Account Option
I have shopped from Royaldesign numerous times, and I am genuinely happy with the selection and shipping. The only thing I do not understand is why you cannot create a user, see your past orders, and save your wishlist! Hence, I removed one star.
3 July 2024
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