Craig Donnison was extremely helpful…
Craig Donnison was extremely helpful with his support 10/10
Sage Reviews
2,458 • Excellent
Great Service!
Great Service. It's great to be able to chat online rather than waiting on the phone. Lewis Redpath answered my questions really quickly.
Sage - the best and easiest accounting software
I've long been a fan of Sage. It simply does all you need, and more, and it's relatively user friendly. When it's not, it can be a pain trying to reach the support team; but when you do they are extremely helpful and knowledgeable, turning a catastrophe into a simply fixed issue.
I was lucky to deal with Lewis Redpath, who quickly worked out what I was doing wrong, quickly told me what to do, quickly sent the right link, then quickly went off to help another struggling customer.
If you have problems with Sage, hopefully you'll deal with Lewis - he's a star.
Great service
Great service, so good to actually get to talk to a person rather than a machine. Then within 10 minutes were able to resolve the problem.
Very helpful and don’t make you feel…
Very helpful and don’t make you feel comfortable to ask any questions.
Josh Ray helped resolve a query…
Josh Ray helped resolve a query relating to sage business cloud in a couple of minutes that had me pulling my hair out for almost an hour!
Very helpful and efficient
Lewis Redpath sorted out our issue with…
Lewis Redpath sorted out our issue with online admin very efficiently, although I was a bit startled to find he'd made our generic address the new online administrator. However, on thinking about it, it is the most effective solution so that solves a lot of problems. Very intuitive customer service!
My P11D and Payroll Training Session
My training session with Billy today was brilliant, he was extremely helpful and polite, nothing too much trouble and he pointed me in the right direction with questions that wasn't his department.
5 stars well deserved.
Reply from Sage
It's great to hear about the level of service that Billy provided during your training session. Thank you for taking the time to leave a review.
All of the staff are very helpful and…
All of the staff are very helpful and extremely patient with a complete accounting novice like me!
Reply from Sage
We are always here to help. Thank you for the review.
Great Service.
I got through to sage online chat very quickly and spoke to Lewis Redpath, he answered my query straight away with a link too for me, very pleased.
Reply from Sage
Thanks for sharing your experience with our web chat team. I'm pleased Lewis could help.
Got through quickly and found staff…
Got through quickly and found staff very helpful and able to deal with my enquiry fully.
Reply from Sage
I'm pleased our support staff were able to assist with your query. Thank you for the review today.
Fiona Wilson was so helpful!
Fiona Wilson was so helpful and friendly and fixed our issue very quickly, very happy with her service.
Reply from Sage
I'm pleased Fiona was able to assist with your query. Thanks for the review today.
Very easy hassle free.
Very easy hassle free.
Saved me having to struggle and potentially call helpdesk and be stuck in a queue.
Thank You.!!
Reply from Sage
Thanks for your review today.
Upgrade of Sage Accounts Software
I had arranged a call with Sage to help with a update. Linzi Hudson called exactly on time and from the beginning of the call to the end she was polite, helpful, knowledgeable and patient.
It was an easy process and she helped with any queries I had to a full and seamless conclusion.
I was very happy with the entire experience!
Reply from Sage
It is great to hear about the level of service you received from Linzi today. Thanks for taking the time to leave a review.
I chatted with Sean this morning
I chatted with Sean this morning, very helpful, couldn't resolve the problem, but that's down to me to go away and try something!
Reply from Sage
I'm pleased you found Sean helpful. Please come back to us if your problem remains unresolved. Thanks for your review today.
called up and spoke to Joshua at Sage
called up and spoke to Joshua at Sage. Joshua was really helpful and polite. Joshua dealt with my query fast but very professionally. Excellent customer service
Reply from Sage
It's great to hear about the level of service you experienced from Joshua when contacting our support services. Thanks for the review.
The person I spoke to on the phone was…
The person I spoke to on the phone was very helpful but couldn't fully resolve the issues I've been having with bank feeds not working for weeks now. I understand that banks are making changes but surely these should be tested in advance to avoid all this disruption.
Reply from Sage
I'm sorry for the issues that you have experienced with bank feeds. I will pass your comments on to the relevant teams within the business. We use feedback like yours to make improvements, therefore, it is very much appreciated.
excellent service
excellent service
Reply from Sage
Thanks for your excellent review.
Upgrading Sage 50 Accounts to latest…
Upgrading Sage 50 Accounts to latest version to enable MTD was done easily with the support given by Sage. Issue regarding number of users was soon rectified by refreshing the licence details.
Reply from Sage
I'm pleased our support team were able to assist with your upgrade. Thanks for the review.
Quick and efficient service solving my…
Quick and efficient service solving my query promptly.
Reply from Sage
It's great to hear your query is now resolved. Thank you for taking the time to leave a review.