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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and effectiveness, especially for issues like anal gland problems, anxiety, and allergies. People appreciate that the products are made with natural, vet-approved ingredients and that their pets love the taste, making them easy to administer. The customer service is frequently described as excellent, with many consumers commending the friendly, efficient team and quick responses. However, some customers were dissatisfied with the service, reporting issues with website navigation, unexpected subscriptions, and difficulties with returns. A few other people also felt that some products, particularly the treats, were too hard for their dogs, especially smaller breeds.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of ingredients,... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the customer... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent aftercare, informative... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have only just started the Calming chews so can’t say much about those just yet but we’ve incorporated Scooch supplements into Buddy’s mealtime before and have never had any issue with them! I’m reall... See more

Rated 5 out of 5 stars

Very impressed with scooch anal gland chews which have helped our fussy girl and her bum so much. She won’t touch food with normal supplements added in so these treats are very handy. They are approve... See more

Rated 5 out of 5 stars

Been giving my dog Scooch pet All in One chews. He loves the taste, his skin, coat and general health is good. I’ve had a few issues navigating the website with ordering and subscription however... See more

Rated 5 out of 5 stars

My dog has suffered for the last 3yrs with anal gland problems, with constant trips to the vets, getting no help other than the painful treatment to empty them. We'd tried several different remedies... See more


Company details

  1. Pet Care Store

Written by the company

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Delighted!

We were having to take our cockapoo to the vet every couple of months to get his anal glands drained which was very distressing for him. Since taking Scooch supplement he has not had to visit once. He loves his treat morning and evening and has had no issues for over a year now. We’re all delighted!

18 July 2024
Unprompted review
Rated 1 out of 5 stars

BEWARE OF THIS SCAM

BEWARE OF THIS SCAM. AVOID THIS CRAP, ABSOLUTE RUBBISH, EXPENSIVE FOR SOMETHING THAT DOES NOT WORK AT ALL SAVE YOUR MONEY ITS RIDICULOUS- BEWARE

2 July 2024
Scooch logo

Reply from Scooch

Hi Jo,

We're so sorry to hear you didn't have success with our products. We'd never want that to be the case and would love to understand what went wrong and if we could help support.

Sometimes the product needs dosage support or to be used for longer to see the effects, but of course won't work for every single dogs symptoms as they're all different with different causes for their struggles. In these cases we also do have a 100% money back guarantee for any cases where our customers don't feel they've helped your dog enough.

Please do not hesitate to discuss with us at woof@scooch.pet

Best wishes,

Team Scooch

Rated 5 out of 5 stars

Really Great Chews

Really recommend the chews for anal glands for your doggy!
Thought it was going to be another vets visit but after 3 weeks the results are incredible! Will just continue to give to here as her daily treat as she also loves them.
Quick turnaround too! Thank you!

1 July 2024
Rated 5 out of 5 stars

Item arrived on time

Item arrived on time. My girl is not overly impressed with the flavour but eats the treat anyway. No sign of them working yet. Only a couple of weeks in so hopefully soon.

30 June 2024
Rated 5 out of 5 stars

So glad I bought from scooch

So glad I bought from scooch , I use anal glands, allergy and itch, and calming. Every single one of these wee chews actually works for my dog, I certainly will be keeping my subscription going only products that have worked wonders, highly recommend

2 July 2024
Rated 5 out of 5 stars

Great breath freshener …

I bought the breath freshening chews and they worked pretty much immediately. I give him half a chew a day and his breath is so much better all the time. I was sceptical then, pleasantly surprised.

1 July 2024
Rated 1 out of 5 stars

bad experience

On my first order they took my payment and didn't send me my order, after 4 emails they finally refunded me, then after stating in the 3rd and 4th email to remove me from the subscription, they still took money from me the following month! Will not use this company again

1 July 2024
Rated 1 out of 5 stars

The chews made no difference

Unfortunately the chews made no difference to our pup’s itching so have cancelled the subscription. He found the chews a bit difficult to manage at first but overcame this and seemed to enjoy them. Also, at the rate suggested on the packet, it wouldn’t have lasted the full month.

18 June 2024
Rated 5 out of 5 stars

Thank you am glad I bought these of you…

Thank you am glad I bought these of you they really worked on my fours dogs they are lot happier and it’s stopped them from rubbing and shoving. Am really happy for them bringing their bobbin life back and I noticed they claim down specially the younger one . Going to order second pack soon . Big thank you from KYA, MYA
And OJO,OKEY (Dogs) Caroline Robinson

30 June 2024

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