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Review summary

Created with AI, based on recent reviews

Considering 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products, highlighting their quality and effectiveness, especially for issues like anal gland problems, anxiety, and allergies. People appreciate that the products are made with natural, vet-approved ingredients and that their pets love the taste, making them easy to administer. The customer service is frequently described as excellent, with many consumers commending the friendly, efficient team and quick responses. However, some customers were dissatisfied with the service, reporting issues with website navigation, unexpected subscriptions, and difficulties with returns. A few other people also felt that some products, particularly the treats, were too hard for their dogs, especially smaller breeds.

What people talk about most

Product

Clients share positive opinions on product quality and effectiveness. Many reviewers praise the products for... See more

Quality

People report positive experiences with quality. Many customers praise the high quality of ingredients,... See more

Customer service

Consumers generally report positive experiences with customer service. Many reviewers highlight the customer... See more

Service

Reviewers highlight ambiguous aspects of service. Many customers praise the excellent aftercare, informative... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many praise the speed of delivery,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have only just started the Calming chews so can’t say much about those just yet but we’ve incorporated Scooch supplements into Buddy’s mealtime before and have never had any issue with them! I’m reall... See more

Rated 5 out of 5 stars

Very impressed with scooch anal gland chews which have helped our fussy girl and her bum so much. She won’t touch food with normal supplements added in so these treats are very handy. They are approve... See more

Rated 5 out of 5 stars

Been giving my dog Scooch pet All in One chews. He loves the taste, his skin, coat and general health is good. I’ve had a few issues navigating the website with ordering and subscription however... See more

Rated 5 out of 5 stars

My dog has suffered for the last 3yrs with anal gland problems, with constant trips to the vets, getting no help other than the painful treatment to empty them. We'd tried several different remedies... See more


Company details

  1. Pet Care Store

Written by the company

All-in-one subscription to eliminate hassle from your pet healthcare. From online assessment, health tracking and AI assistant to 24/7 vet support and vet-formulated treatments.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

334 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 10% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Happy dog, happy owner

Since having Scooch my dog no longer needs to visit the vet to have her anul gland cleared. We used to visit about every eight weeks.That's happy days for both of us.

16 June 2024
Rated 5 out of 5 stars

Over the moon with fast results

initially sceptical, but over the moon with results.
My dog suffers with itchy paws now the weathers nicer as well as mouth foaming when out on walks. She’s very obviously got seasonal allergies, but is so aware of when we’re trying to give her tablets. Finding scooch through social media has been fantastic. She loves the treats and they’ve made a noticeable difference to my dog. She only very rarely nibbles at her paws now, compared to multiple times a day previously and for extended periods.

So so pleased we trialed this and relieved to find something that helps soothe her symptoms AND something she loves taking

1 July 2024
Unprompted review
Rated 2 out of 5 stars

My dog didn't like them at all

My dog didn't like them at all , even tried hiding them in things he loves but he wasn't having any of it .

15 June 2024
Scooch logo

Reply from Scooch

Hi Elizabeth,

We're so disappointed your dog didn't like them! We would never want fussiness to get in the way of our dogs health if we can help it. We've popped you an email to see if we can find a solution for this with you.

Best wishes,

Alex

Rated 5 out of 5 stars

100% trustworthy company

After ordering my first pack of Scooch I found out my dog was very ill. As I didnt need the product any longer I contacted Scooch and they immediately gave me a full refund. If I do ever need it in the future I will definitely be back

29 June 2024
Unprompted review
Rated 5 out of 5 stars

We started our journey with Scooch…

We started our journey with Scooch probably 18 months ago as our dog was having her anal glands emptied every month, it took did take quite few months to show a change, but we persevered, in fact our dog's glands have not needed to be emptied since July 2023. Happy dog, happy wallet, happy owner!

19 June 2024
Rated 3 out of 5 stars

The treats are too hard

The treats are too hard. Too big for my toy breed dog but I can’t even break them in half. I like the fact they’re natural & they seem to work so it’s a shame they don’t do a softer version like Nutripaw do. 3 stars because their customer services is good

12 June 2024
Scooch logo

Reply from Scooch

Hi Diane,

Thank you so much for your review.

We're so sad to hear that they're too hard for your toy breed dog! We're really pleased that you had a great experience with the Scooch team.

I've checked your previous order and it seems you actually had the old version of our allergy chews which we recently just reformulated to make them softer for this exact reason! I've just popped you an email to ask if you'd like a free pouch to give them a try.

Speak soon,

Alex

Rated 5 out of 5 stars

Great product

Great product, super supplement for our doggo. Lovely clean and shiny hair, eyes, ears and no scuttle-butting and fishy smells!!!!

20 June 2024
Rated 1 out of 5 stars

I advised your sales team I didn’t want…

I advised your sales team I didn’t want any more of the scooch product as it upsets my dog stomach only to receive more in the post two days later and have been charged for them with no chance of a refund as per your terms and conditions, these things are expensive and a waste of money for us as they are unusable in our case.

19 June 2024

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