Scoot Lock Ltd Reviews 35

TrustScore 4.5 out of 5

4.3

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Rated 4 out of 5 stars

Editing my original review to uograde: the scoot lock was swiftly dispatched, with a handwritten note and QR code for a YouTube video demonstrating how to fit. On receiving the item, I thought the pla... See more

Company replied

Rated 5 out of 5 stars

I purchased two scooter locks with Scootlock.com via Ebay. Our experience was perfect, delivery was fast, they're easy to use (watch the youtube instructions before doing anything with the lock!) T... See more

Company replied

Rated 5 out of 5 stars

Ordered one some months ago for my Daughter's scooter and just recently purchased one for my Son's. The fact they're attached to the scooters and don't require any keys was the biggest appeal for me o... See more

Company replied

Rated 5 out of 5 stars

Bought four of these - all different colours for our kids scooters. The quality is great and the newer design makes it almost impossible for our children to accidentally change the lock code. When we’... See more

Company details

  1. Locks Supplier

Written by the company

Solving scooter theft. Scoot Lock and Solo have been designed to always be on the stem of your scooter, for those spontaneous stops. No key needed, just lock it, leave it and retrieve it.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

35 reviews

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1-star

Asks customers to review

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Rated 5 out of 5 stars

Simply great!

Great locks. Simple to attach and use. No complain whatsoever.

22 October 2025
Scoot Lock Ltd logo

Reply from Scoot Lock Ltd

That’s great to hear Carlos, thank you

Rated 4 out of 5 stars

Would be 5 for communication, sadly it doesn't fit our scooter

Editing my original review to uograde: the scoot lock was swiftly dispatched, with a handwritten note and QR code for a YouTube video demonstrating how to fit. On receiving the item, I thought the plastic cap was broken - don't do what I did and make sure you watch the video, it makes sense how it works! I reached out to Cheryl via the website online form, and she has been very communicative explaining the issue - I suspect this query comes up on occasion so try the video first. The lock itself is solid and functional. Sadly, it is only really designed for young children's scooters, from mini up. My son's Blindside Neo Pro scooter (8+) is apparently too thick as the plastic bracket cracked with only gentle gradual tightening. I'd love to give 5 stars but I can't use it and I wouldn't have bought if I'd known. Cheryl herself is lovely so if you have issues, do reach out, but watch the video first!

15 October 2025
Unprompted review
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Reply from Scoot Lock Ltd

Thank you for your review Sarah

Rated 5 out of 5 stars

Easier school runs

Ordered one some months ago for my Daughter's scooter and just recently purchased one for my Son's. The fact they're attached to the scooters and don't require any keys was the biggest appeal for me over a standard lock. It makes the school run much less hassle with the easy mechanism and combination lock. So far, so good!

17 September 2025
Unprompted review
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Reply from Scoot Lock Ltd

Thank you Poppy x

Rated 3 out of 5 stars

Lock too small for our Scooter

Lock too small for our Scooter. We had to buy longer screws.
When we made the order we did not recieve an email with an order confirmation. Wood be better if you put more screws with different sizes in the bag.

19 August 2025
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Reply from Scoot Lock Ltd

We are sorry to hear this and that you didn’t contact us to try to resolve. Hopefully the longer screws have solved the problem though.

Rated 5 out of 5 stars

Great Product and Design

Bought four of these - all different colours for our kids scooters. The quality is great and the newer design makes it almost impossible for our children to accidentally change the lock code. When we’ve asked questions about the product answers have come back quickly with good detail. We originally bought all the same colour thinking it would avoid arguments but the children actually wanted different colours. I contacted the company and they helped to sort out changing the locks super quick. I’m really happy with the product and the kids find them easy to use.

2 April 2025
Rated 5 out of 5 stars

So far I waiting for my issue with the…

After an issue with the parcel being damage/stolen during delivery the company sent me a replacement item successfully.
We like the product on our kid scooter.

8 January 2025
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Reply from Scoot Lock Ltd

Thank you Pierre, We are so pleased we were able to sort this out for you and the delivery company have apologised. Delighted you are happy with your Scoot Lock. Safe scooting

Rated 5 out of 5 stars

Great service

Great service, fast despatch and a great product, 5 stars all round!

28 December 2024
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Reply from Scoot Lock Ltd

Hi David, we are delighted you are happy with our product and skipping for joy to read your review. Safe scooting in 2025 : )

Rated 5 out of 5 stars

it is the best thing I have ordered…

it is the best thing I have ordered from the internet in terms of quality, design and how easy it is to use. I made it for my little brother as a gift and he was very happy with it. I recommend you try it for yourself or your children 10/10

7 October 2024
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Reply from Scoot Lock Ltd

Thank you so much for your lovely review and we are delighted your little brother can now protect his scooter in his travels. Safe scooting x

Rated 1 out of 5 stars

Complete silence

Complete silence
I completed an order on their homepage but didn’t receive a confirmation. Then I wrote to them and asked them to please cancel the order - and to confirm this with me. I still didn’t hear anything back.
And now I am asked to review them on trustpilot. But I don’t know if they received my order and my cancellation.

5 October 2024
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Reply from Scoot Lock Ltd

Although we are in direct contact with Henrik, it is important that other customers who may read this, understand we are very contactable as a company and value all communication with our customers. We are looking into where your correspondence was sent which will help us understand why we didn't receive it. Customer satisfaction means a lot to us as a small business and no one wants to receive a one star review. If this was our fault, we will do everything we can to rectify any situation.

Rated 5 out of 5 stars

Cuff Lock

Thank you, Cuff Lock is a heavy piece off kit paint is protected by covers. And if looks are anything to go by someone else's scooter will be taken.

5 September 2024
Unprompted review
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Reply from Scoot Lock Ltd

Thank you Joe

Rated 5 out of 5 stars

Excellent service, excellent product

I purchased two scooter locks with Scootlock.com via Ebay.
Our experience was perfect, delivery was fast, they're easy to use (watch the youtube instructions before doing anything with the lock!)
They've been brilliant for us, kids have scooted all over Europe this summer and we've been able to safely leave the scooters when visiting city sites. Highly recommend

19 August 2024
Unprompted review
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Reply from Scoot Lock Ltd

Thank you Rebecca, really lovely to hear this. x

Rated 5 out of 5 stars

Everything fine

Everything ok! Little confused. Order was delivered today!

31 August 2024
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Reply from Scoot Lock Ltd

Hi Sascha, Thanks for letting us know. Safe Scooting x

Rated 4 out of 5 stars

Kids love it

28 July 2024
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Reply from Scoot Lock Ltd

We are so pleased to hear this and thank you for letting us know.

Rated 5 out of 5 stars

The ordering process was easy

The ordering process was easy, the delivery quick and the product a fabulous fit to the scooter. Happy grandson who will be scooting his way to school in the new year 👌

3 December 2023
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Reply from Scoot Lock Ltd

Thank you for your kind words David and wishing your grandson safe scooting.

Rated 1 out of 5 stars

Tax unclear

Tax unclear
The website suggests, Tex gets paid for Europe. But not the case. Total cost is not transparent.

5 December 2023
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Reply from Scoot Lock Ltd

Hi Daniel, Im sorry to see you are not happy and for the negative review. As we did communicate directly, I explained it is impossible for us to know the import tax for each country, but if there is something I can improve in this side, I will surely do what I can. Hope you are happy with your Scoot Lock though. Apologies for the tax again.

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