Scratchpay Reviews 1,872

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 702 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service extremely helpful and convenient, especially during stressful times with unexpected vet bills for their pets. People appreciate the ease of applying and the quick approval process, which provided peace of mind and allowed them to get immediate care for their animals. The payment plans are often described as manageable, with many reviewers highlighting the option of 0% interest if paid within a specific timeframe. The customer service is also frequently praised for being top-tier, professional, and courteous. However, some people mentioned issues with the payment process, such as difficulty making payments, problems with auto-pay, or confusion regarding how manual payments affect future installments and interest accrual. A few other people also felt that the interest rates were too high, or that the system for avoiding interest was not clear, leading to unexpected charges.

What people talk about most

Payment

Consumers find payment to be positive, with many appreciating the ease of applying for loans and making... See more

Service

People report positive experiences with service, often describing it as user-friendly and a "lifesaver"... See more

User experience

Users describe positive interactions with the user experience, highlighting its user-friendliness and... See more

Price

Customers had ambiguous experiences with price, with many finding the service helpful for affording necessary... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I were so anxious when our cat was in the ER last summer because he already had previous hospitalizations and we had no idea how to afford his care. When I saw an ad for Scratchpay at the... See more

Rated 5 out of 5 stars

In the menu column in my account, the words "Make a Payment" should be added. It took a little guess work to figure out, each time, to make a payment. Other than that, it was extremely helpful to have... See more

Rated 5 out of 5 stars

I appreciate the loan for my Rottie pup that contracted parvovirus. If not for the animal hospital being able to get fluids in her and treating her early she wouldn’t have made it! Not expecting to h... See more

Rated 5 out of 5 stars

Thanks to Scratchpay for helping with my vet bill, giving me time to pay the bill out. It really helps with our bill management, as vet bills are often unexpected. I recommend their service to pet own... See more


Company details

  1. Alternative Financial Services
  2. Payment service

Written by the company

Scratchpay provides pet parents with simple & friendly payment plans for veterinary care. High approvals, no hidden fees, no surprises.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 1 out of 5 stars

Charging excessive interest rates of…

Charging excessive interest rates of 36+% should be illegal. Taking advantage of people in vulnerable situations who are trying to save their pets is heartless. Having them deal with pages of rules and regulations they could not possibly read while they are stressed and preoccupied is equally unacceptable. The people who need help the most are the ones who suffer the most by being declined or being charged 3 times the amount of the bill.

13 March 2026
Unprompted review
Rated 5 out of 5 stars

My vet informed me of this payment…

My vet informed me of this payment plan, as my husky decided to play with a porcupine, and need emergency quill removal. Scratchpay was easy and quick, my husky got the medical attention she needed. Thank you to scratchpay and the vet for helping my pet!

28 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect Timing

They were available to help when I didn't have the funds on hand to cover the cost pet care.. I wasn't harassed fir payment every month either.. Less stressful way to handle unexpected expenses.

14 May 2025
Unprompted review
Rated 5 out of 5 stars

Extremely easy, clear information and a user friendly website.

Extremely easy, allowed us to pay for an unexpected surgery bill for our cat and extend it out over a few months to make it manageable. We were able to pay it all before the interest kicked in and scratchpay was very up front about the potential costs and date that we had to pay it in full.

13 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy process. I would use them again.

The login and payment process is easy. The updates reflecting a remaining balance is in real time. There is flexibility to make extra payments if desired. The only negative is that autopay can result in a remaining balance beyond the promotional period, so I paid manually, calculated my monthly, and used a phone reminder.

3 November 2025
Unprompted review
Rated 5 out of 5 stars

This was a life saver

This was a life saver. It was difficult to pay my vet using this but the problem was on my vets side not Scratch. It was easy to apply for the loan and it was easy to pay off. The time line and the minimum payment were easy to work with and I was able to pay off my loan even faster then expected. Will definitely be using scratch again if needed.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

We are really grateful with Scratchpay…

We are really grateful with Scratchpay Service. They were there in one of the more difficult times for our family, the passing of our beloved dog. Having the opportunity to pay without any interest and being approved right there allowed us to grieve without worrying about anything else in that moment.

25 December 2025
Unprompted review
Rated 5 out of 5 stars

Lifesaver

Scratchpay has literally been a lifesaver for both of my dogs. I’m grateful for their service. It’s easy to apply for and make manageable monthly payments.

9 April 2026
Unprompted review
Rated 5 out of 5 stars

A Lifesaver!

OMG What would we have done without you! Thank you for saving my dogs life!!
On the practical side you are very organized which was helpful for us in being aware of matters with our account such as due dates and balance owing.
We can't thank you enough!! Darlene and Frank Rasmussen and of course our dog Timmy!

15 April 2025
Unprompted review

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