Scratchpay Reviews 1,872

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 702 reviews, reviewers overwhelmingly had a great experience with this company. Many customers found the service extremely helpful and convenient, especially during stressful times with unexpected vet bills for their pets. People appreciate the ease of applying and the quick approval process, which provided peace of mind and allowed them to get immediate care for their animals. The payment plans are often described as manageable, with many reviewers highlighting the option of 0% interest if paid within a specific timeframe. The customer service is also frequently praised for being top-tier, professional, and courteous. However, some people mentioned issues with the payment process, such as difficulty making payments, problems with auto-pay, or confusion regarding how manual payments affect future installments and interest accrual. A few other people also felt that the interest rates were too high, or that the system for avoiding interest was not clear, leading to unexpected charges.

What people talk about most

Payment

Consumers find payment to be positive, with many appreciating the ease of applying for loans and making... See more

Service

People report positive experiences with service, often describing it as user-friendly and a "lifesaver"... See more

User experience

Users describe positive interactions with the user experience, highlighting its user-friendliness and... See more

Price

Customers had ambiguous experiences with price, with many finding the service helpful for affording necessary... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting the team's kindness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My wife and I were so anxious when our cat was in the ER last summer because he already had previous hospitalizations and we had no idea how to afford his care. When I saw an ad for Scratchpay at the... See more

Rated 5 out of 5 stars

In the menu column in my account, the words "Make a Payment" should be added. It took a little guess work to figure out, each time, to make a payment. Other than that, it was extremely helpful to have... See more

Rated 5 out of 5 stars

I appreciate the loan for my Rottie pup that contracted parvovirus. If not for the animal hospital being able to get fluids in her and treating her early she wouldn’t have made it! Not expecting to h... See more

Rated 5 out of 5 stars

Thanks to Scratchpay for helping with my vet bill, giving me time to pay the bill out. It really helps with our bill management, as vet bills are often unexpected. I recommend their service to pet own... See more


Company details

  1. Alternative Financial Services
  2. Payment service

Written by the company

Scratchpay provides pet parents with simple & friendly payment plans for veterinary care. High approvals, no hidden fees, no surprises.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Mmmmm... Pet Bills.

I was happy we were able to finance the $1500, most people don't have that sort of cash laying around. Glad I was able to pay it off before that interest hit!

2 April 2026
Unprompted review
Rated 5 out of 5 stars

ScratchPay

Very easy process with the loan application. Also, the app was very simple to navigate and use for paying off the plan as well. Will be using Scratch again in the future shall I need it for my pet!

22 July 2025
Unprompted review
Rated 5 out of 5 stars

Scratchpay pay is an amazing program…

Scratchpay pay is an amazing program for pet owners! It’s easy to use, easy to apply, easy to pay, and gives pet owners freedom from fear of a vet appointment.
My vet is very accommodating with Scratchpay as well. They do all the paperwork I just make a payment.
Payments are reasonable and if you have any difficulties they are a email or call away to assist you.

Thank you Scratchpay pay, my aging pup, and my bank balance appreciate you!

1 March 2026
Unprompted review
Rated 5 out of 5 stars

A quick payment plan that saved my dogs life

Thanks to Scratchpay for when we didn’t have the money for our dog Hoshi to stay at the Emergency Vet Clinic for 3 days we were able to spread out our payments enough till we had the money to save his life! So thanks for having this service in a way you helped save my boy Hoshi’s life. Thank you for offering this service at VCA in Oregon!

7 February 2026
Unprompted review
Rated 1 out of 5 stars

Do not finance with this company

Do not finance with this company. Worst scam of a company- I finally paid it off in 3 months and fighting in court the payment. Approx $4k was no $0 interest. Run! Run! Run!

Bc I have excellent credit I preserve it but worst company and service ever

26 March 2026
Unprompted review
Rated 5 out of 5 stars

Affordable Scratchpay plan

I applied for a Scratchpay plan, it was an easily completed application and I was quickly approved. This interest free payment plan made a veterinary expense much easier to afford. Very pleased.

23 February 2026
Unprompted review

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