Albeit slightly earlier than suggested but shouldn’t complain. Very helpful, courteous and polite. Carried the mattress into the house and left it where I wanted it. Impressed that they were cheerful... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Communication wise the company is A1. I cannot fault the emails I recieved notifying me of how/when my parcel would be delivered. However, I did leave a note on one email stating if I wasn't at home,... See more
Excellent communication. Notified of the time slot via email and text. Tracking link was good and easy to use. The delivery men called 40mins before arrival. On arriving both men were very considerat... See more
Company replied
SGK is the benchmark that all courier companies should be aiming for. Can't fault them - timely and clear communication and delivered when promised. Two delivery guys were pleasant and were happy to d... See more
Company replied
Company details
- Courier and Delivery Service
- Delivery Service
- Logistics service
- Delivery Company
- Shipping service
- Storage facility
Written by the company
We are a Bespoke Two Man Delivery Service that serve anywhere in the UK. We collect free of charge in most regions of the UK. We pride in feedback off our customers, retailers , outlets and people in their homes.
Contact info
United Kingdom
- 01902 962575
- info@sgkdistribution.co.uk
- sgkdistribution.co.uk
4.7
Excellent
29K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service …
The delivery men kept me updated with when my goods would arrive. They were prompt and courteous. Carried the heavily parcel right in to the apartment for me. Excellent service. Thank you.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Tas,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Such amazing people
Such amazing people. They went above and beyond there services. 10/10 kind and so so helpful. I definitely recommend them.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Badran Hussain,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Very professional service
Very professional service. Good communication. Very polite & courteous. Arrived on time and delivered in room of choice.
14 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Amanda Stevenson,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Delivery
Emailed my delivery slot, this also had a map on it and showed how many stops prior to mine which was helpful, drivers called 30mins before to let me know, they were polite and helpful
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Tara Redington,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
helpful and professional
Arrived promptly after contacting and were helpful in where they put the flat packs.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Marion Chalmers,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Avoid roseland
Ordered 8 chairs and a table from roselands, table was meant to be delivered in 1-5 working days and the chair 1-3 working days. I contacted roseland when I didn’t hear anything from there regarding my delivery, thats when they let me know they are waiting for 6 chairs to come into the warehouse. Fast forward 2 week later we got a text for delivery they delivered 6 chairs, we was missing 2 chairs and a table.. the items they had in the warehouse the whole time. I contacted roseland and they said they’d get in contact with the delivery company I hadn’t heard anything back from them but I got a random text from the delivery company to say they table and chairs will be delivered on a Friday. Poor communication from roselands and poor delivery from the delivery company to not delivery all my order in one.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Amy Booth,
Thank you for your feedback. We’re sorry to hear about the delays and confusion surrounding your order and completely understand how frustrating it must have been to receive only part of your delivery without clear updates.
We appreciate your comments regarding both the communication and delivery experience, and we’ll ensure this feedback is shared with the relevant teams so improvements can be made moving forward.
Many Thanks,
The SGK Team
They gave me a clear plan of delivery…
They gave me a clear plan of delivery and stuck to it, keeping me informed at all stages.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Marcus Franks,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
This is a Good Service and Company.
This is a Good Service and Company.
4 Stars as 35 minutes late which being the evening slot was getting on towards 9.00pm which is very late
Great Guys, Polite and helpful.has an excellent tracking system so could see how far away they were
Would Def recommend
Sheila
13 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Sheila Barron,
Thank you very much for your feedback and the 4-star rating.
We sincerely appreciate your support and are pleased to know that your experience with us met your expectations.
It is always our goal to provide a high quality service, and your kind words encourage us to continue striving for excellence.
Many Thanks,
The SGK Team
Delivery guys a credit to the company
Communicated really well throughout the delivery. Arrived at the time they specified.
Massive shout out to the 2 lads that done the delivery. I have my arm in a sling so wasn't able to help as much as normal. They were polite and Concerned for my arm when I was trying to help. Thought quickly on the spot to manoveur a 200kg load. Deffinatley went above and beyond and should be commended for doing so.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Steven Gilboy,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Poor delivery service and lack of communicationwith the delivery…
Very disappointed with the delivery service from SGK Distribution Ltd.
This morning I received delivery of two wooden gates weighing around 40 kg each. I had specifically asked for them to be left at the back of my house. Unfortunately, nobody called me to let me know the delivery was on the way.
Instead, the gates were left at the front of my property, blocking access to the bike shed where all my children’s bikes are stored.
When I was about to take my children to school in the morning, I discovered the gates had already been delivered and left in the wrong place. On top of that, some of my flowers were damaged.
Big negative for this company.
Dear SGK Team,
Thank you for your response. However, I do not agree with your explanation, and several important facts appear to have been overlooked.
Firstly, at 8:09pm the day before delivery, I personally sent delivery instructions clearly stating where the items should be left — specifically at the rear of my property. Therefore, it is incorrect to suggest that your delivery team relied only on the supplier’s instructions.
Secondly, your tracking information states “signature unavailable.” This is inaccurate. The gates were delivered at 7:34am, and I was at home at that time. Your driver could simply have knocked on the door or used the doorbell. No attempt was made to contact me or obtain acceptance of the delivery.
Thirdly, your own Terms & Conditions clearly state:
“It is important that an adult (over 18 years of age) is available to accept the delivery.”
and also:
“In the case of a basic delivery, please ensure all packaging of item(s) are carefully checked…”
This clearly implies that the customer should be given the opportunity to receive and inspect the goods before delivery is completed. That opportunity was not provided.
Instead, two heavy gates (approximately 40kg each) were left in the wrong location, blocking access to my children’s bike shed, and damage was caused to plants on my property.
My review accurately reflects my experience with this delivery service, and based on the facts above, I do not believe any amendment is appropriate.
Kind regards,
Sylwia Kedzior
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Sylwia Ked,
We have looked into this matter further.
Firstly, the supplier did not provide us with your contact number, therefore our driver was unable to call ahead prior to delivery.
Secondly, the supplier’s delivery instructions specifically advised that the items could be left in a safe place. Based on these instructions, our delivery team followed the guidance provided and completed the delivery accordingly.
We are sorry to hear that the placement of the gates caused inconvenience and that some flowers were damaged. However, as the delivery was carried out in line with the supplier’s instructions and without contact details being provided to us, we do not believe this issue was caused by an error on our part.
In light of this, we would appreciate it if the feedback could be amended accordingly.
Many Thanks,
The SGK Team
Great all round service
Great communication, items handled carefully, thankyou
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Angela Knight,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Good service
Good communication, delivery arrived on time. The two men were very polite and helpful, taking the mattress upstairs for us. Would recommend.
14 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Christine Livesey,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Lovely furniture good value great…
Lovely furniture good value great choice and the delivery is very good polite and helpful
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Vivienne Hawkins,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Would use again
Really great, wasn’t home as work during week and delivery guys rang to say they could ring me half an hour before delivery giving me time to get home. Rang me as they said on the day and all worked out perfectly. So appreciated them going the extra mile.
14 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Sarah Grey,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Efficient
Good communication, efficient booking and tracking system. Polite delivery guys.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Ann,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Delivery nightmare
Delivery arrived, only to not have the item aboard. Rescheduled for the next day only to not turn up. Delivery update team were very unhelpful, and had a lot of difficultly understanding the issue. I’ve wasted multiple mornings dealing with this company. Avoid if possible.
14 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Marek Sieczko,
We’re very sorry for the repeated delivery issues and the inconvenience caused. We understand how frustrating this experience has been, especially after multiple missed deliveries and the lack of clear support from our team. Please accept our sincere apologies. Someone from our team will be in touch shortly to look into this further.
Many Thanks,
The SGK Team
Utter shambles!
SGK "lost" a coffee table ordered from Roseland as part of a 3 piece order. Despite numerous attempts for them to find it over several days eventually they gave up & Roseland sent me a seperate order via DPD that arrived the next day. I understand things go wrong but any company is measured by how they react, Roseland were superb, SGK disgraceful. No call backs, no updates, no empathy just the repetitive "it's not been scanned so it's in the warehouse somewhere". Eventually the other 2 items were delivered but again Roseland had to get them to schedule for next day which is still a week late. Roseland: thanks for your customer service - SGK: you couldn't organise a pi55 up in a brewery & don't deserve the Roseland contract.
Edit: Had a phone call from a CSM who (guess what?) spouted the same nonsense about it not being scanned then tried to blame Roseland saying they hadn't sent it yet it was scanned out of Roseland on 7th May!
At least SGK have replied & apologised which is something but they really need some CS hints & tips how to treat customers when things go wrong.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Mark Henderson,
Thank you for your feedback. We’re really sorry to hear about the issues you experienced with the delivery of your order. While we’re pleased Roseland were able to resolve things for you in the end, we completely understand your frustration with the delays, lack of communication and overall experience with SGK.
We appreciate you taking the time to share this and will ensure your comments are passed on appropriately.
Many Thanks,
The SGK Team
Impressed with communication about delivery timings.
Kept me updated about delivery timings which was hugely appreciated. True to their word they were bang on time with their ETA too. So helpful!
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Yvonne,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Excellent service,kept me updated with…
Excellent service,kept me updated with texts and delivery on time.
15 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Algis,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
Communicated with Care
The team advised delivery time, sofa was taken of vehicle and transferred to room of choice, all put together speedily and with care all waste boxes etc taken away.
They were polite even asking if they should remove their shoes.
Thankyou.
11 May 2026
Unprompted review
Reply from SGK Distribution Ltd
Dear Trevor,
Thank you for your 5-star review!
We’re truly grateful for your kind feedback and pleased to know that your experience lived up to expectations.
Our team works hard to deliver great service, and it’s always rewarding to hear when that effort is appreciated.
Thanks again for your support, we look forward to serving you again in the future.
Warm regards,
The SGK Team
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