Banner for Shawfield Timber

Shawfield Timber Reviews 

225
•
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 151 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast delivery times and note that the drivers are always polite and accommodating. Consumers often emphasize the helpful staff at the depot who readily assist with cutting materials and loading them into cars. Buyers also appreciate the consistently excellent product quality, competitive pricing, and simple user-friendly website for placing online orders. Some reviewers were not happy with delivery delays, noting long waiting times and poor communication regarding order tracking. A few consumers also mentioned frustrating experiences with missing items, incorrect sizing, or receiving damaged products upon arrival.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Service

Reviewers mention positive feedback about service, frequently highlighting prompt order handling, helpful... See more

Order

People report positive experiences with order processes, frequently highlighting prompt communication, quick... See more

Staff

Reviewers highlight positive aspects of staff, frequently describing team members and delivery drivers as... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After a delivery mishap which was quickly resolved all was good. I received the order but unfortunately the goods were damaged. I believe this was caused in transit. I cannot praise the service i re... See more

Rated 5 out of 5 stars

I was very impressed with my first transaction with Shawfield Timber. I placed my order at 7:52, received confirmation at 8:04 and notice my order was ready for collection at 08:34. My order was a pa... See more

Rated 5 out of 5 stars

Purchased some louvre doors, and unfortunately one was damaged in transit. Not the fault of the supplier I must add. I raised this problem that evening and by 8am the following morning I had a... See more

Rated 5 out of 5 stars

Item was delivered within a few days . Driver was pleasant. I ordered the wrong size and company was excellent at collecting the wrong order and sending me correct size with no problem what so ever.... See more


Company details

  1. Timber merchant
  2. also in
  3. Building Materials Supplier
  4. DIY Store
  5. Door shop
  6. Landscaping Supply Shop
  7. Wood Supplier

Written by the company

Quality Timber & Building Materials in Scotland. Serving both trade professionals and passionate DIYers for over 30 years with a friendly, knowledgeable team and a vast selection of timber and building supplies.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

225 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 12% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(225)

144 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Hassle free.

Straightforward. Ordered at counter. ( Friendly staff ): Wait outside in car : order cut to size and brought to car.
Smooth operator.

29 September 2026
Rated 5 out of 5 stars

Ordered louvre doors - received excellent service

Ordered louvre doors - as my previous supplier has stopped trading.
So, unsure of the service I'd receive from Shawfield.
I needn't have worried...

Order dealt with promptly; good communications and doors well packaged. Timely courier service too.
Happy to recommend Shawfield Timber based on service/quality of goods received!

16 September 2026
Rated 5 out of 5 stars

Competitive Prices

After doing a lot of searching we found these guys to be not only a good price but a significant difference compared to other sellers. Good communication throughput the purchase and good delivery time.
I would highly recommend

8 September 2026
Rated 5 out of 5 stars

Looking for Louvre doors to box in a…

Looking for Louvre doors to box in a new central heating boiler. Tried my local stores B&Q and Wickes and found they only sell closed louvre and not stocked so could only order online. I needed two sizes but as different manufacturers were mentioned I was not happy they would match. Was also concerned that you had to paint both sides of doors to prevent warping and you could not trim.
Went online, found Shawfield ordered open louvred doors. Great build quality, engineered (laminated) frame which can be trimmed at least on top/botton. Comparable price even considering delivery.
Very happy with purchase

15 July 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look