EE Shop Reviews 260

EE - Touchwood, Solihull
I am informing you of an incident today that greatly surprised and saddened me. I renewed my contract with EE last Friday. And I bought a new phone. My phone arrived on Monday morning, November 27th. The employee who renewed my contract told me that I could come there whenever I wanted and that they would help me. It should be like this anyway.
I am sick and taking medication. I feel exhausted, and it isn't easy to walk. I got up and forced myself to go to the EE shop in Solihull. Since I couldn't receive phone calls on my phone, that's the big reason I renewed my contract. I went to the store in Solihull to activate the new phone as soon as possible. It was around half past four in the evening. It looked like there was almost no one inside. A few customers were waiting. Then I realized the other person waiting was an employee.
I waited inside the door entrance for a while. It was fifteen minutes. Then the employee, whose name I learned was Nick, went to the other waiting customer. I was standing. I told myself I could wait a while longer, which is fine. His customer left, and he had no intention of dealing with me. I told him that the phone had arrived and that I needed to activate the new phone.
He told me that he could not take care of me, that no one could help me, and that there were few staff inside. While he was saying this, the other two employees were sitting with their backs turned at the employee desk. And they had no customers. I didn't know what to do, it was tough for me to go, it was tiring for me to go to the shop again, I tried to persuade him.
He told me they would close at five-thirty; I said there were still forty-five minutes left, which might be enough time. And the shop has typically closed at six. I asked if I could come tomorrow, and he told me he couldn't make an appointment tomorrow; they couldn't look at me before Friday at the latest. Meanwhile, two English ladies entered. And Nick attended to them and showed them to the table to sit down. They had time for the ladies who came later. The ladies didn't have an appointment either; they said they didn't. He threatened to call the staff and have me kicked out if I didn't leave the store or return the next day. I said, "My phone is not working. I will come tomorrow, and I hope you won't be here." He responded to me with rude words. and the faces of the ladies inside turned red because they witnessed injustice and discrimination. I am very sorry that I was exposed to such unfair and unethical behaviour by a person named Nick. I want to cancel the contract because of this incident. This incident upset me, and I don't want to go to that store again.
I hope such a situation never happens to anyone again.

Very knowledgeable staff who will go out of their way to help and guide you through tech and best product for your needs. We have used them several times for products and never felt pushed into any particular item or contract. Highly recommend Workington store and staff.

Booked an appointment with EE shop in buchanan Street Glasgow. My phone was broken and I took it in to have it repaired I hoped. Only bought phone in July 2023. Still in warranty
Was told by the sales guy that the engineer said that phone had a dent in it which couldn't be seen with the naked eye but with a magnifying glass. Never heard anything so ridiculous. Then said they couldn't repair as wasn't covered by warranty because of this dent. Total rubbish. The service was terrible and the salesman couldn't have cared less. Appalling service

Do not trust! Complete fraudsters!
Went in to the EE Angel Islington store for an upgrade and without any word or discussion they had signed me up for a Lenovo tablet as well, I was unaware of this until I got a text saying that the equipment was returned and your line will be cancelled. Of course the 150 customer service helped explain this but the Angel store never answers their phone!!! I am fuming and completely disgusted because to top things off, my friends and family was removed and all the add-ons that I have had for years were removed too! The worst experience ever! I will be calling until matters are resolved ASAP!

Went in as new sim wasn't working, decided to look at contracts only after a 5G data plan the advisor went through everything came back with a phone left again then came back with a bundle deal, phone for £50 a month, phone and watch £62.80(ish) or phone a crime £62+ checked 4 times what the hidden cost was as this wouldn't be the price told none each time and it was the bundle cost, went with phone and watch, agreed at £62.80 (there abouts) when paying noticed this was for a 25GB plan asked for this to be changed and stick to what was asked for, was also setting up broadband and would get data through this so wasn't needed, went down to 5GB but needed to pay £100 up front on that plan, new plan (bundle) would be £59 a month not £62.80, got home and after going through everything again I'm paying £52 a month for the phone and £18 for the watch, £70 a month, not what was sold, was In store so cooling off period is nil and void, feel the advisor lied there really - cancelled the broadband straight away as it was not installed or account even set up this was possible and its just hassle trusting what you sign for with EE, it's really not what your going to get - it is what it is now with the extra 4GB watch and dirty sales tactic but I'd suggest looking elsewhere, there are so many hidden cost and to be Frank they will lie to your face

Absolutely mortified. Disgusting service. Customer service is degrading by day, so sad to see how low service has dropped, run by bunch of hooligans.
After simply wanting a replacement SIM as mine was playing up and on advice by EE customer service I popped into my local EE Ilford IG1 branch, where I have previously took out a few contracts.. I was told to wait, after waiting for over a long hour, I am told to show a ID, which I did, I was then informed they will need to take a picture of me in person, I was surprised as I haven’t come across this policy before, after asking about my privacy concern as I’ve never heard of this and asking to see the policy in writing, I am told in a very rude abrupt manner it’s only their store policy and that EE is not aware of their store policy, they have nothing to show in writing for their secret policy.. such a shock to me and a big privacy concern, in this day and age not to have a policy in writing, a big red flag right there!!!
Avoid at all cost! as your privacy and data could be breached, who knows where they are uploaded customer pictures and creating fake profiles.

Spoken to EE customer service and they have no knowledge of this new store policy.

Poor customer service for my elderly parents who just needed help transferring data into new phone. Total disinterest from staff member and inaccurate assistance provided. Awful!

DO NOT USE THE STORES to do transactions. Bought a phone in store. It had an attached Samsung offer with it that the store assistant filled in as a courtesy whilst she was transferring data etc Turned out she made a hash of it. Result I lost £300 of Adidas vouchers because they have NO TRACIBILITY and therefore no responsibility to get it right. Went to ombudsman and they said "store staff can do as they like" because there's no way to prove they did wrong! EE have no interest in putting in a tracing system, otherwise they'd have to accept responsibility. Best advice BUY ONLINE as you can track it.

I've been we EE for a few years now and always dealt with them over the phone and they have been brilliant. But today I had a problem with my phone a damp notification kept bleeping. So I entered the EE shop in SALISBURY on Friday 13th Oct thinking I would either be able to get the phone repaired or if unrepairable I could discuss an upgrade . The sales person who greeted me could not have been more UNHELPFUL if he tried I would have got more response and information talking to a dead corspe . Why EE imployed this person is beyond me . I was in and out of the shop within a minute and basically told to go else where to get a repair done . I tried to talk about an upgrade but he wasn't interested. I'm not normally one to leave a review but this terrible customer service at an extreme

I recently called in to Reading branch for some help with transferring my data to my new phone, one guy did try very hard to help although I found the manager far less helpful.
Today day I called in to Didcot Parkway, this was a totally different experience these guys were great, both friendly and very helpful and did not make me feel like I was an inconvenience. Thank you to the wonderful staff, this would definitely encourage me to stay with EE.

You would think that there is very little undifferentiated offering when it comes to ordering. I didn’t realise companies like eestore_uk were stuck 15 years in the past, requiring utility bills/identity proof for orders with orders stuck in warehouse until Monday. It was a preorder, I would have liked it delivered asap on launch on Friday.

This was for a ps5 console order with the fifa game in it.

Never again.

EE shop Hounslow - Worst experience
No EE signal in the shop
Also, also almost no internet working in the shop
No queue system so waste more time
Tablets or iPads used to help customers are not working or slow and need to be swapped or wait
Staff is more interested in chatting with each other than helping customers.
As always EE website is crashing or slow.
Dont know how to issue a working sim. The SIM card issued did not work

Something is going on with this Kings Road Chelsea store. Not sure exactly what, but something shady. Customer service sucks. I think they are especially biased against foreigners. Stay away-especially if you don’t have an English accent.
Sold me a Sim card for my iPhone. It didn’t work so they said I could bring in my galaxy Samsung. I did that, they installed it, but the LTE connection does not work. I called customer service, and they said that the Sim card was not registered in my name. Customer service would not give me any information because the phone number was not registered in my name. UPDATE: While waiting 2 1/2 to sort out the sim card they sold me, a robber came in the store and took a customer's brand new phone. Now they are hassling the guy about replacing his phone and sim. Finally they tell me the sim they sold me won't work in my phone. I need an older sim and they don't have any. They won't refund without my receipt. Outrageous!

Nothing I say can adequately convey the uselessness of this company and the utter frustration of dealing with them.
They took £900 from me for a new iPhone (just the handset, no contract etc.) and then for some bizarre reason decided that they needed copies of utility bills, driving licence and passport. I happen to live in New Zealand most of the year but still have a house in the UK so my driving licence and passport are NZ.
I found myself in the strange situation where they had my money, had all of my personal details and documents, would not ship the phone, were impossible to contact and didn't offer any resolution. No amount of phone calls would resolve the situation.
I needed the phone as my existing iPhone died on the flight to the UK. I am now about to return to NZ, EE still have my money and I have no phone. Their representatives just make things up as they go along and no one takes responsibility. Dealing with them begins to feel like you are part of a scam.
If you enjoy grief, stress and the epitome of incompetence and inefficiency then this is the company for you - otherwise choose about anyone else; no one can be this bad.

Rude and useless in both Canterbury and east Grinstead - decent phone network - but expensive

Extremely unhelpful staff.
Tried to tie me into a 2 year contract and told me pay as you go was not available....which is not true.
Not so long ago EE shops were a pleasure to visit with members of staff happy to help.
Sadly the Bedford Harpur store is the opposite....David in particular couldnt have been any less helpful.
Surely they realise this is bad for business, but it seems they just dont care.

Fantastic online booking system, and in store follow up. All the team were attentive, courteous, friendly and wanting to help. Bruno was great at efficiently relaying my situation to Safa (broken phone night before holiday, due to leave in few hours) and she did everything she could to get me set up with a new one and talk me through each little bit (was stressed, tired and not particularly smart that day). She spent a lot of time with me, got me the best deal and was lovely and patient throughout. Was all much appreciated and a great in store experience (Reading store, July 2023).

Haywards Heath - fantastic service from the staff here on 22/08 resolving a long outstanding issue patiently looking for a range of solutions with courteous service and a very pleasant customer service approach

I may not spell her name correctly as I missed her name badge and asked a member of staff, I will write it how it was pronounced to me Naheema! Merryhill ee store my 64 year old mother came in with issues with her phone she was rude, not helpful did not want to listen to anything my mother was telling her about the contract phone and troubles she was having, even smirking at times saying it's not her problem! I had to ask for someone else to come and speak with us as I could not deal with her speaking down to my mother anymore! Funny enough the next person who came and sat down with her she was full of smiles as I bought her behaviour to everyone's attention..she should not be working in this shop and if you can speak with someone else please do and avoid this girl! A man named mo attended afterwards and was alot more helpful and polite. Thanks Mo

Fantastic customer service from Anas in the Linthorpe Road EE shop. He sorted out my email issue on my phone for me which I couldn't sort out after spending hours trying ! Anas was kind, patient and so helpful.