Shutl 

Appalling customer service and incorrect pricing. When I tried on 2 occasions to cancel my order I was told it had been cancelled, yet the courier still arrived to collect the parcel! 2 days running! Absolute joke.
No reply to my emails & I'm yet to see if they are going to charge me.
Why does a company like this not have a phone number?!

Bad customer service
Bad customer service, bad experience. I was a customer of Hermes many years through Shutl Ebay. But few items were damaged and Hermes refused to pay money back as it was some cosmetics items, so they said it was liquid, and prohibited for posting. If you can see there list, probably 90% of possible items are prohibited, except cholthes. Lol. They even refused to give money back for postage. Gave up to have business with them. As never thought if you pay over 150 pounds per month, they even cant give you back 10 for lost or damaged items. Was waiting there answer for 2 weeks according my claim. Dont recommend. Horrible customer service who doesn't care about customers at all

Wish i asked my brother to read all these before going ahead with them as he booked them but asked me to help with the collection of parcels - awful does not even begin to describe them.
1) One packaged requested for Wed pick up by Hermes - courier turned up Tuesday ready to grab anything i had in my doorway until i stopped him and said that is not for you to pick up. He is suppose to come Wed as arranged but he apparently came Monday and Tuesday but not Wednesday???
2) Second package with DHL - suppose to come Tuesday. Got text message to say coming between 4.51pm-5.51pm but no one came? They said he turned up Tuesday at 3.09pm which is total LIE - i work from home and no one called at that time.
You may say you are a label printing platform only but you are not - you are my point person for the service bought for delivery so you are liable - 100%. And you do not respond to emails so emailing you is a waste of time as well plus there is no phone number?? That should have been a warning sign. WASTE OF TIME AND MONEY - please do NOT use them so they can go out of business for scamming customers. No customer service or integrity - i am sorry if you work there but the quicker this is out of service the better it will be for customers not relying on you to deliver a non-existent service.

if you want your items delivered damaged and thins missing then this is the company for you the most awkward people to deal with trying to get compensation it is easier to get blood out of a stone
they are asking me to compensate customer the courier that they put me on to damaged the item not me so they should pay am sick of e mailing them to sort this i will be using royal mail in the future
LIV I HAVE EMAILED YOU ON NUMEROUS OCCASIONS TO NO AVAIL I SENT PICTURES AND TRACKING NUMBER AND AS REQUESTED GAVE YOU A LIST OF THE MISSING ITEMS I DID CONTACT HERMES WHO SAID THAT I HAD PAID YOU SO YOU SHOULD DEAL WITH IT I AM LOOKING TO EBAY TO REFUND ME I ALSO EMAILED THIS REVIEW TO YOU AS WELL

Very poor communication from this company. Find any way that they can not to pay compensation for lost or damaged goods. Will avoid in the future.

awful communications , very slow to act on emails, i have a claim that has gone on for 8 weeks and is still not resolved. very poor service!!!

Delivery with MyHermes was thrown in a bin, there's no phone number, no email confirming receipt of my online claim, which is a Google Form. They just give you an email address and it takes days for a reply. This company is clearly a scam.

no phone line
multiple changes of CEO
again in mid 2019 changing who owns them
currently it is ebay so complain to ceo of ebay.

their own 'exclusion from compensation ' list simply says 'lighting'
i chose Hermes and Hermes has confirmed that this means glass or ceramics like bulbs and bases etc but that lampshades are fine. Shutl say no compensation for badly damaged squashed in box sent thru Hermes .. WARNING - SHUTL DO NOT COVER THINGS SENT THROUGH HERMES OR OTHER COURIERS THAT GOING DIRECT THROUGH HERMES OR OTHER COURIERS WOULD COVER. SAME PRICE OT GO DIRECT.

Still waiting for parcel to be collected. Now Sat evening was suppose to picked up WED. Do not use this firm.- 1 *

On Monday, I booked via eBay for a collection of an item I sold - to collect Friday. All nice, smooth, well in advance and confirmed with a tidy email. I planned to work from home on Friday to be here for this collection. However on Tue, Wed and Thu, I came home to My Hermes "we missed you" tickets citing first, second and last attempts at collection. Well that's weird - I booked Shutl, not My Hermes and I booked it for Friday. Oh no. I email them Thursday and got a response Friday - the collection has been cancelled! BEFORE the confirmed collection date! The buyer cannot wait another week or three until when I can plan to work from home again so I'm going to suffer a loss. My Hermes won't respond - their phone number doesn't work and their contact form requires you to supply a tracking number and it won't accept the Shutl tracking number. Shutl's response: cannot help you. Either you need to rebook or bring it to a shop. All this hassle through ZERO fault of my own. Their mistake and they cannot or will not fix it. AVOID if you can!

I have used the Shutl service many times with no problems. Last week I used them to ship a golfing statue sold on eBay. The statue was delivered broken. I assumed this would be covered by the compensation stated on the postage label, however when I contacted shutl they refused to accept liability, referring me instead to their list of exclusions. I was amazed to see that 99% of all items that you might want to post are excluded from their cover.
When I reported this to eBay I was told that eBay have had thousands of complaints from sellers regarding shutl. Do not use this service, their compensation cover I’d worthless!11

Used this service through ebay, when got to the postoffice they refused the parcel to be sent with the label, paid the postoffice, got home on the 27th and cancelled the label, well 1 week later and still no refund.

Its terrible !!!!!!

When you say it will be round the side of the house by the garage door... on the collection instructions...

The driver decides to mark the delivery as "not required anymore" and doesn't collect it ....

Next day i was assured it would be collected as per the instructions....

Nobody turned up.....

Then told to print label again and re request collection...

No thanks !!!!!

Royal mail , i'm coming back ....

Pointless, do not use

Stay well clear of this shambles of a company without looking at the google reviews I used them having sent 2 parcels through eBay I used shutl as there part of eBay so having sent 2 parcels on 21st of June 2019 and the other on the 22nd of June 2019 both haven’t updated through the tracking number then on the 27th of June I attempted to track 1 of the parcels and was updated with parcel lost in transit the other parcel they know nothing about total disgrace sent over 10 emails to customer service and still no further forward today the 1of July 2019 I called customer service which took me over a hour for the call to be answered and got no further forward to where my parcels are being held please do no use this service as I for one will never use this service again total shamble

Update 4-7-2019
Still haven’t received any correspondence regarding the matter then I get a txt from my phone company regarding a telephone call to shutl customer service £14 for not even speaking to a advisor as the call went straight to hold I would love this company be stripped of all its assets and closed down absolutely disgusted with this company

If I could give this cowboy operation -50 stars I would. Hermes have lost my parcel (again) and advised to contact Shutl for compensation. Shutl now say that it takes 2weeks to investigate!!?
Why 2weeks when Hermes have said it is lost? Just pay up you bunch of thieves!! I paid the enhanced compensation now pay my bloody money!
The reviews on TrustPilot just say it all, not even 2stars... I will never use this sh!t organisation again!!

Invoicing nightmare overcharged so many times without cause. hard to get refunds. Passed from one to another. I cancelled agreement with PayPal avoid these numpties!

Waiting to receive parcel from Shutl via Collect plus (who I would never use myself).
No tracking updates, missed delivery day and had to wait for nearly an hour to use 'live' chat. 'Customer Service' agent was totally useless, Collect plus say contact Shutl - Shutl say contact Collect plus - who's kidding who?
What a joke - never use Shutl myself when selling anyway - would rather pay a little extra to use a reliable, reputable courier - and will not buy from anyone who is unwilling to post correctly.
Next time I am in London I will be visiting their office to waste over an hour of THEIR time.

Update - reply from Shutl below, as cannot reply (what is the point of posting a reply from them?) will add here - totally unacceptable, I have contacted seller, but want my item when I expected it. Seller has no updated info either, so usual lies and run around from Shutl. Really unhappy (to say the least) - am still going to visit them next time in London - I have 3 addresses for them, 1 must be correct one.

Very disappointing. Got charged oversize. Am sure it was not! So more than doubled my postage from 9.79 to £20.09. Will not use them again. If you can stay away...

label number 9375164770720187
invoice 112347976

This company are a complete joke as despite knowing exactly what you are sending when they sell you the label (it is a direct link from eBay) they will find any way to avoid paying compensation when a parcel is damaged lost. In my case it appears the courier removed the item and delivered an empty box if the buyer is to be believed. I contact Shutl and do they care about the risk of theft on their network, NO they just tell me it’s not covered for compensation as it’s measured in ML. Apparently this is deemed a liquid despite it be being described as a cream on the manufacturers website. They are also refusing to compensate the other items in the parcel that they accept are not liquids. I’m glad that the eBay contract has been moved to packlink and hope that the service improves. Customer service is so important and this company just don’t care. They are slow to respond and when they do they are rude and unhelpful.