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Sim Racing Machines Reviews 788

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TrustScore 5 out of 5

5.0

Manufacturer
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Review summary

Created with AI, based on recent reviews

Looking at 164 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their high quality, excellent performance, and meticulous attention to detail, often noting their aesthetic appeal and robust construction. The delivery service is frequently highlighted as exceptionally fast, with many orders arriving ahead of schedule, sometimes within 24 hours, even for international shipments. Reviewers also appreciate the efficient and helpful customer service, which includes quick responses to inquiries and effective resolution of issues, making the overall purchasing process smooth and reliable. However, some customers mentioned that certain items are only available in the UK, leading to potentially expensive shipping costs for international buyers. Additionally, a few people experienced issues with mounting compatibility, where certain parts did not align perfectly, requiring adjustments or resulting in fewer bolts being used than intended.

What people talk about most

Product

People report positive experiences with product quality, noting that items are well-made and perform... See more

Delivery service

Reviewers express high satisfaction with the delivery service, frequently highlighting incredibly fast... See more

Quality

Clients share positive opinions on quality, with many reviewers consistently praising the high quality of... See more

Service

Reviewers highlight positive aspects of service, with many expressing satisfaction and recommending the... See more

Order

Customers had positive experiences with order, frequently highlighting the ease of the ordering process and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Contacted Simon several times to ask questions to ensure that I had solid understanding of what I wanted to do. He was very responsive and helpful. Placed my order and it was shipped next day. Arriv... See more

Rated 5 out of 5 stars

I ordered the SRM emulator V7 with QR2 quick release. The shipping time was amazing, the item arrived the very next day in the Netherlands. The product itself looks amazing. Much compacter than... See more

Rated 5 out of 5 stars

Simon is already a legend in the sim racing space. And as you can see from other previous reviewers, people clearly agree. He is super responsive, has incredible customer service, and is incredibl... See more

Rated 5 out of 5 stars

Simon has been excellent to communicate with from the get go. The customer service from this one man band is exceptional. It's my second product I've bought from SRM. Large part of why I decided to up... See more

Company details

  1. #3 of 121 best companies in Manufacturer
  2. #1 of 41 best companies in Computer Accessories Shop

Written by the company

I try and treat all of my customers the way I would like to be treated.

Contact info

5.0

Excellent

TrustScore 5 out of 5

788 reviews

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Rated 5 out of 5 stars

Great Company

Great company, great products, fast processing and delivery. Pretty simple, they earn repeat business the old fashioned way.

7 July 2025
Rated 5 out of 5 stars

Great service from Sim Racing Machines.

Great service from Sim Racing Machines.

The web site is easy to navigate and I was able to find what I needed quickly.
Very fast delivery too which made for a good experience.

I recently switched from FANATEC to VRS and was limited to just a formula style wheel that was bundled with the base.

I decided to try a USB conversion kit on my round wheel to give me another option.
The kit was very easy to install, really well made and works perfectly.
It has saved me the price of replacing my wheel which is a huge win.

Would I recommend Sim Racing Machines?
Most certainly YES.

4 July 2025
Rated 5 out of 5 stars

Fanatastic Interaction / Service

I used the chat feature on the web site as I had questions, talked to a real person who was super patient and helped me make the right selection. Emulator showed up quick and am using it now. Highly recommend SRM, great service and kind responsive owner.

26 June 2025
Rated 5 out of 5 stars

All I can say is this site is awesome

I ended up breaking my pins on my fanatec csl elite and needed the male and female part for wheel and base. Let's just say I live in the US and it only took 3 days to receive my parts. I was shocked with how fast and smooth everything shipped. The parts I ordered where 100% perfect and fits. Everything works. But I'm still shocked on how fast it arrived. So many thanks and oh yeah I couldn't find these parts anywhere else. So I'll definitely be buying from this site again and telling my friends. Many thanks

1 July 2025
Rated 5 out of 5 stars

Dropped a message via the website and…

Dropped a message via the website and within the day had a replay. Ensured that they can fix the issues with my wheel and when the wheel arrived to them, they seemed to jump on it right away. Thought it would have taken a week but took 2 days. Wheel repairs were harder than first thought, but they even said they "like a challenge" and finished the wheel. Super transparent with what they were doing and would recommend to anyone with wheel issues that are out of warrenty.

Very reasonable price aswell!

Thank you very much for fixing the wheel!!!

29 June 2025
Rated 5 out of 5 stars

Simon has been excellent to communicate…

Simon has been excellent to communicate with from the get go. The customer service from this one man band is exceptional. It's my second product I've bought from SRM. Large part of why I decided to upgrade wheel componentry rather than get a new wheel altogether. Love my wheel conversion kit.

24 June 2025
Rated 5 out of 5 stars

Still great!

As per my other review, excellent products with the best customer service. Worth a second review for the second part of my order ;)

16 June 2025

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