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Review summary

Created with AI, based on recent reviews

Considering 68 reviews, most reviewers were somewhat happy with their experience overall. Many customers report significant issues with the service, including frequent website downtime, server vulnerabilities and reports of security issues, and data loss. People also frequently mention that the website's cPanel is unstable and that phpMyAdmin lacks SSL. Conversely, a small portion of people felt satisfied with the service, highlighting excellent and friendly support that quickly resolves issues. These customers appreciate the reliable performance and the expertise of the support team, finding it a great choice for quality hosting.

What people talk about most

Service

Users describe ambiguous interactions with service. While some customers praise the reliable performance,... See more

Website

Customers consistently note negative experiences with website performance and reliability. Many reviewers... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant frustration,... See more

Response time

Reviewers mention negative feedback about response times, with many reporting that customer support is... See more

Staff

Consumers find staff experiences to be ambiguous. Many reviewers praise the support team, describing them as... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Worst Hosting Experience Ever This hosting is a complete disaster. Their servers are full of vulnerabilities, and because of that, my site got hacked. Hackers planted backdoors straight through t... See more

Rated 1 out of 5 stars

I paid for their top-tier server, but out of nowhere, my server went completely down showing a "license expired" error. This is a ridiculous issue to face when you have paid for a premium plan. When I... See more

Rated 1 out of 5 stars

I have been using SiteCountry hosting for the last 3 years. In the beginning, the service was fine, but in 2025 the quality has become the worst. My website goes down 5–6 times every single... See more


Company details

  1. Web hosting company

Written by the company

SiteCountry offers the best price to performance ratio out there with our 100% SSD servers, Professional technical support, Free CDN & SSL topped up with multiple server locations to choose from. Unmatched performance guaranteed!


Contact info

3.0

Average

TrustScore 3 out of 5

185 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

i have reseller plan from sitecountry

i have reseller plan from sitecountry, support take weeks to get answer about just small issue.

now my hosting is down for 2 days, and no one answer.

now i want my data to just move to another place, but no one answer on any message.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

Sitecountry Hosting - Website DOWN for more than 24 Hours

Sitecountry Hosting services has been on a downhill since past one year...and this time they went beyond the expectations.

"24 hours DOWNTIME"

Yes...24 Hours. My blog has been DOWN since past one day and still no response. I created a support ticket —No response.

At the time of writing this review, my blog is still unaccessible. If you're thinking about migrating to SITECOUNTRY — DO NOT.

If you still don't believe me, just buy their Hosting and experience it by yourself.

19 August 2025
Unprompted review
Rated 1 out of 5 stars

very very bad platform and their…

very very bad platform and their service. i think their all five rating is rake
I rarely leave negative reviews, but my experience with this platform was so frustrating and disappointing that I feel obligated to warn others.

From the very beginning, the service was nothing short of a disaster. The platform is poorly designed, riddled with bugs, and painfully slow to use. Even basic functions either don’t work or are so inconsistent that it’s impossible to rely on them.

Customer support? Practically non-existent. It takes days—sometimes over a week—to get a reply, and when you finally do, it’s usually a copy-paste response that doesn’t address your issue at all. There’s zero accountability, and it's clear they don’t prioritize user satisfaction.

To make matters worse, the platform makes promises it can’t deliver on. Whether it’s guaranteed features, delivery times, or customer satisfaction, every claim feels like false advertising. It’s hard to believe this service is still operating with such low standards.

Overall, this was an incredibly poor experience. I lost time, money, and a lot of patience. I would strongly advise anyone considering this platform to look elsewhere. There are far better alternatives that actually value their users.

16 August 2025
Unprompted review
Rated 1 out of 5 stars

You would be surprised by how slow their customer support is...

The customer support is poor.

They will tell you to wait and wait and then some more wait.

I have raised multiple tickets and haven't been resolved. Forget resolving, they have not even acknowledged the ticket.

I was about to buy the 3-year plan but thank god I took the one-month plan only.

Don't waste your time on this.

10 August 2025
Unprompted review
Rated 5 out of 5 stars

SiteCountry.com's hosting service…

SiteCountry.com's hosting service impressed me with its reliable performance and exceptional support team. When I encountered an issue, their support team was quick to respond and resolved my problem efficiently, demonstrating great expertise and professionalism. The hosting plans are affordable, with solid uptime and fast load times. The user-friendly interface made managing my website a breeze. Overall, SiteCountry.com offers a dependable hosting solution backed by a stellar support team, making it a great choice for anyone looking for quality hosting. Highly recommended!

17 July 2025
Unprompted review
Rated 1 out of 5 stars

Terrible Uptime & Frequent Downtime

They claim "99.9% uptime" but in reality, my website was down almost every single day — sometimes for 10 minutes, sometimes for hours.
When I contacted support, they had no clue why. No logs, no proper response — just "we're checking" and nothing fixed.

27 June 2025
Unprompted review
Rated 5 out of 5 stars

Very good and friendly support

Very good and friendly support
i switched from reseller club bcz of poor support and issue with hosting on daily bases. here its all smooth plus customer support is awesome
(after 1 year of use)

13 June 2025
Unprompted review

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