Sky Reviews

790  Bad
TrustScore 1.5 out of 5

1.4

In the Telecommunications service provider category

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Rated 1 out of 5 stars

Avoid

Avoid. Stick with the people who own the lines as Sky can't help when there's an issue. Absolutely shocking experience passed from 1 call centre to another false promises of call back false promises of deadlines. People who can not grasp the English language. Just avoid.

Date of experience: 28 November 2024


Rated 1 out of 5 stars

AVOID AT ALL COSTS!

AVOID AT ALL COSTS!

I am in the process of moving home and can't take my current provider with me, Sky promised me a date and now that has changed, they cancelled my order without my consent, absolute disgrace of a company, no thoughts to people moving home, I now have to find another broadband provider, do not I repeat do not go near them, customer service is so rude and nasty, they are horrible people, horrible evil

Date of experience: 02 December 2024


Rated 2 out of 5 stars

Sky broadband wouldn't connect to my…

Sky broadband wouldn't connect to my employer's servers. It's a very common problem which remains unresolved (see their community forums). So check that you can use Sky if you want to WFH. I was able to cancel my contract without too much fuss as I only had the service for a week. But I'm a bit annoyed and disappointed the saleswoman didn't tell me about this issue even when I told her I needed Sky broadband for work before I signed up. It would've saved a lot of hassle

Date of experience: 29 November 2024


Rated 1 out of 5 stars

New router a big step backwards

Sky advertises their new router (Sky Max Hub) as being an upgrade so decided to make the change. Significantly inferior to the older model (Sky Broadband Hub) which covered the whole house whilst the new model covers a small portion of the house. Wish I had not made the switch.

Date of experience: 25 November 2024


Rated 1 out of 5 stars

The worst service I have experienced so…

The worst service I have experienced so far for internet provider.
Broadband activated in address A. Hub sent to address B when I had moved out...
No possibility to change the address until broadband was (finally) activated.
Broadband activated but no hub to connect to internet.
Once hub received, not broadband.
After calling them, they did not escalate to problem to get it resolved.
I had to call sky a total of 10 times in less than 2 weeks and the people you are talking to do not follow up on their words or escalated in the right way.
Throughout this experience I subscribed to other temporary WIFI service due to a 100% WFH and I am still waiting to see any compensation.
Keep it up Sky!

Date of experience: 26 November 2024


Rated 5 out of 5 stars

Thank you Genevieve Sky Stockport!

Genevieve provided fantastic support with a query about a renewal of my broadband service with Sky. She dealt with the matter in an efficient, professional and courteous manner, going out of her way to ensure the issue was sorted.Thank you Genevieve!

Date of experience: 01 December 2024


Rated 1 out of 5 stars

Awful liars

Awful liars!

Three times I phoned the same team in less than four hours. Twice I was hung up on and shouted at. The third time I spoke to lovely advisor who promised everything has been sorted. Less than 24 hours later said advisor had lied And nothing was sorted. Sky denied I had that phone call. The advisors today were awful. The first advisor hung up on me. She was arrogant, disrespectful and dismissive. All of this was an attempt to get my sky broadband installed. And now I am pulling my contract because of the disgusting treatment I have endured. Save yourself time and stress and go to anyone but sky.

Date of experience: 26 November 2024


Rated 1 out of 5 stars

Sky broadband is very bad connection

Sky broadband is very bad.
Not stable at all.
Last 3 months 3 different engineer comes but couldn't fixed the issue yet.
Also I'm paying extra £5 for more speed, still I'm having problems.
I don't recommend sky broadband to anyone.

Date of experience: 22 November 2024


Rated 1 out of 5 stars

I went a whole month without internet

I went a whole month without internet, even though I was paying for it. When I complained, the staff didn’t seem to care or take my request for proper compensation seriously. I spent 4 frustrating hours on the phone over two days, just getting passed around with no solution. Specifically, some call Peter from the Sky Q technical team was rude and unprofessional, he even seemed like he had a personal issue with me which was shocking. After all that, they only offered half my monthly bill as compensation, even though they charged me for the full month with no service. Honestly, I wouldn’t recommend anyone to join Sky after this experience.

Date of experience: 22 November 2024


Rated 1 out of 5 stars

AVOID AVOID AVOID SKY

AVOID AVOID AVOID SKY

Third week without internet despite paying for the service. Mental health in the pits because of their services. Awful response and customer service. Plus they do nothing and seem unbothered. Join Sky at your own peril. You’re better staying without broadband than joining Sky

Date of experience: 20 November 2024


Rated 1 out of 5 stars

Poor equipment great customer service

I have been sent 3 modem/routers and everyone has failed. Have been with them from December 23 for broadband and everything was good. In early November the router failed and in those 2/3 weeks the other 2 routers have also exhibited the same issue. There is nothing wrong with my line as I bought a new modem and have had everything tested by sky but their equipment fails.


I will have to cancel my deal as their equipment is constantly failing and the cost isn’t worth their guarantee.

Great customer service let down by poor equipment.

Date of experience: 23 November 2024


Rated 1 out of 5 stars

Disgusting company,

Contract ended, month later, I asked where's my refund for services charged for, told I have to wait an extra month, then call them to obtain my money back!
So that's now 2.5 months since my contract ended and they owe me £58 and I have to call them to get it back next Thursday, UTTERLY DISGUSTING company AVOID!

Date of experience: 22 November 2024


Rated 1 out of 5 stars

Was meant to have Fibre Broadband…

Was meant to have Fibre Broadband installed 4 months ago. Since then I ring weekly to be fobbed off. I was told I’d be entitled to auto-comp, then was told different as I do not have a COMMITTED date. No such date was mentioned when I signed up. I then went to deadlock then CEDR! Guess who won the fat cats that is sky! The calls have been horrendous, the stress of chasing for a service. Shame on sky

Date of experience: 25 November 2024


Rated 1 out of 5 stars

Failed delivery promises

The delivery experience is appalling. We have been promised a delivery date three times and even after Openreach completing the fibre delivery Sky have no ability to escalate. They are very happy to take business and sell additional services but their customer service is horrendous. Would avoid sky at all costs!!

Date of experience: 21 November 2024


Rated 1 out of 5 stars

Re-contract issues, poor service

I have been a Sky customer for over 10 years, re-contracting always difficult, but tend to get a deal worthwhile staying. This time around re-contracting my broadband promised a price, billing incorrect, over charged, issues raised / again re=contracted me - raised numerous complaints, called many times, multiple some days. I would avoid got for BT or Virgin if you can, this will be my last time renewing with them.

Date of experience: 18 November 2024


Rated 5 out of 5 stars

Outstanding

Lightning fast installation by Taylor - who took the time to run me through everything and answer my questions. Service up and running smoothly within a few minutes. Quality of service excellent, really fast, and I am delighted that I chose Sky Broadband and TV. I noticed there are a number of negative reviews for Sky, well I guess they must have got their act together considering the outstanding level of service I have received.

Date of experience: 26 November 2024


Rated 1 out of 5 stars

Shocking customer service from a…

Shocking customer service from a foreign call centre, not even worth having, was spoken over and not helped at all! Other option is communicate with a robot who cannot help either. I will be moving everything away from sky in near future.

Date of experience: 15 November 2024


Rated 1 out of 5 stars

I bought a second hand Sky Max router…

I bought a second hand Sky Max router off Ebay for £39:00 I wanted to do Port Forwarding which you can't do in the router home page you have to use the MySky app. My router was not recognised in the app so I rang them to be told I had to buy a Sky Max router from them for £4 a month for 24 months at a cost of £96 and no way would they just add the existing router to my Sky account. 25 years we been with Sky so much for loyalty It's just out and out greed Sky not only want to eat the cake but have the crumbs too, So I told the chap on the phone we would be leaving sky for good wasn't the slightest bit concerned. Goodbye Sky.

Date of experience: 17 November 2024


Rated 1 out of 5 stars

Unacceptable behaviour from call handler

Unacceptable behaviour from call handler. My partner was lied to about saving money on her contract and when she rang sky to rectify this the call handler was so arrogant and rude. My partner suffers with crippling anxiety and the way she was spoke to has made her condition worst
Sky you seriously need to train your call handlers in customer service and people skills

Date of experience: 12 November 2024

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