Specialized Loan Servicing (SLS) Reviews 226

Your representative!

The customer service agent who assisted me was Alicia .- extremely professional, knowledgeable, efficient and pleasant. She resolved all of my issues. Alicia is an asset to SLS! Debra

I lost my job and appreciate SLS working with me to make things right

If I could give this mortgage company a NEGATIVE 10, I would do so. This company is horrible, do not use them. I was given a quote to pay off my home and the money shows as received on the portal under my account but because I did a wire transfer from my bank instead of a "certified" wire transfer, I need to pay them an additional $338. This is not what I was TOLD by the multiple agents that I spoke to in the past few days. They are GOUGERS and just trying to take my money and NOT transfer the title to my home to me, they are delaying this purposefully!

Representative was quick to answer my questions and confirm my understanding was on target.

THIS IS A FRAUDULENT BANK COMPANY. THEY ARE NOT LOCATED IN THE US. THEY DO NOT ASSIST ANYONE IN NYS, THAT INCLUDES REFINANCING, HARDSHIPS, AND IF YOU DO HAVE A FORBEARANCE DURING COVID, YOU WILL NEVER BE ABLE TO PAY TOWARDS PRINCIPAL FOR THE LIFE OF THE LOAN. YOU WOULD HAVE TO SELL YOUR HOUSE TO GET OUT OF THEIR LOAN. I CAN'T STRESS ENOUGH HOW THIS IS AFFECTED ME MENTALLY AND MY FAMILY AND MY FINANCIAL SITUATION. BEWARE.
**** ALSO, I TRULY BELIEVE THAT ANYONE THAT GIVES FIVE STARS IS SOMEONE THAT'S AFFILIATED WITH THEM OR DOES BROKER RELATIONSHIPS WITH THEM. NO ONE IN THE RIGHT MIND WOULD GIVE THEM FIVE STARS. THEY DON'T HAVE CUSTOMER SERVICE. THEY DON'T HAVE AN EMAIL ADDRESS. THEY SUPPORT MORTGAGES IN THE USA AND THEY ARE LOCATED IN ANOTHER COUNTRY WHETHER IT'S CANADA OR AUSTRALIA THEY ARE NOT A USA COMPANY.

Fraudulent Company, they are stealing from homeowners. SLS uses PMI as a means by which to steal funds from homeowners, they enforce illegal requirements for PMI removal that violate federal law. Your PMI by law comes off at 78%, do not let them lie to you.

SLS has very good customer service. and a number of plans for different ways to manage your mortgage if needed. The website is easy to use and has lots of options, including, answering questions and paying your mortgage payment online.

Very helpful customer service ,answered our questions completely

My mortgage was sold to SLS in June of 2022 and I have to say, my experience has been excellent. I had a hiccup with last spring's tax bill that was quickly straightened out with a phone call, and the three other times I reached out to them with questions they have been pleasant, knowledgeable and very helpful. Really give their customer service high marks, especially their escrow and tax agents. I also appreciate that they have agents specific to the issue you are calling about, not just generalists. Their website is very easy to navigate and understand. I have found that the best and quickest way to communicate is via phone. Email inquiries can take a few days for a reply. My calls are answered quickly (I’ve never been on hold more than a minute or two.) One of the best loan servicing experiences I've had.

My experience thus far with SLS has been great!

I had flood insurance secured and in effect, and when the loan was sold to SLS, they somehow "could not reach" my flood insurance carrier and therefore....didn't pay it. I don't know this until my payment shot up $400 a month, all to find out that they now put a lender-issued policy in effect that was $3,700 a year instead of the $995 I was paying. NO FLOOD POLICY WAS NEEDED, I HAD ONE and thanks to their incompetence, my actual flood policy was canceled. I THEN got a new policy issued and my insurer put IN WRITING that they needed to pay by a certain date, and they failed to do so. NOW they want to charge me an additional $366 for the late payment fee thanks to that blunder of not paying timely. In essence, I am paying almost $2,000 total for this mistake on their part, and now I have been on hold for 2 hours waiting to talk to someone. Every time I use the chat, they spit out the same message to call 1-800-441-4145 (yes, memorized now, as every time, day after day, I go unanswered). I have called every day and every time I am on hold for up to two hours before the call drops, never to reach anyone. I have also requested through chat on their system to remove my flood insurance from my escrow account, and all I receive for any response to anything is to call that number that no one answers. I am highly suspicious of this company's intentions at this point. I have filed a complaint with the Better Business Bureau and plan to seek legal recourse if this does not get resolved this week.

Solved an autopay problem quickly.

Loan representative was knowledgeable, professional and quickly answered all of my questions.

Specialized Loan Services does not harass you with multiples phone calls if don't pay on the 1st of each month and their customer service representatives are very professional.

PROFESSIONALISM

Once a person answered my call it was very easy to make my payment. The person was efficient and friendly. It did take 15 minutes for someone to pick up my call.

So many times we have to wait for service. Wait on the line, wait for them to call us back, just wait. But this time, once I was connected, the customer service agent stayed with me and got me the document I needed, waited until I confirmed I had the e-mail, could open the document, and confirmed it was what I was looking for. That's excellence in service.

Fantastic customer service, you can even talk to a real person.

Company was great with the safety steps to be sure it was the actual account holder before answering questions