Sofar Sounds Reviews 170

TrustScore 4 out of 5

4.2

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and engaging presence, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the intimate nature of the shows and the overall organization. Reviewers also enjoy the diverse selection of artists and unique locations. However, some customers also noted issues with the service and product. Some people were dissatisfied with the lack of communication regarding event locations and felt the venues occasionally lacked the expected intimate "Sofar vibe," sometimes being too noisy or formal. There were also occasional concerns about the sound quality and the diversity of artists or genres at certain events.

What people talk about most

Location

Reviewers highlight positive aspects of location, often praising the intimate and cozy vibes, and the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the organizers,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the genuine care of support... See more

User experience

Users describe positive interactions with the overall user experience. Many customers appreciated the... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciated the variety of acts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beatrice (the organiser) was above and beyond, clear comms and incredibly quick responses. She went beyond the call of duty, and has a genuine care for the heart of the SOFAR events. The night r... See more

Company replied

Rated 5 out of 5 stars

Libby from the customer services saved the day. Had several tabs open on maybe events and mistakenly booked an event focusing on the location instead of the date. I did reach out to ask if t... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very... See more

Company replied

Rated 5 out of 5 stars

As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are alwa... See more

Company replied


Company details

  1. #37 of 46 best companies in Event ticket seller

Written by the company

Sofar brings people together through the power of live performance — in living rooms, rooftops, bookshops, and beyond. We're building a global community, one intimate experience at a time — connecting audiences with emerging artists and performers in unexpected spaces across hundreds of cities worldwide. Every Sofar experience is a shared moment. Just you, a small group of like-minded people, and incredibly talented performers at their very best. Whether you're a longtime fan or stumbling in for the first time, you'll leave having discovered something — and someone — new. We believe the best experiences are felt, not just watched. That's why we do what we do.


Contact info

4.2

Great

TrustScore 4 out of 5

170 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 94% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

The show was great, good artist selection. However the planning around seating I thinking was poorly managed and so many disturbances as late comers were allowed to walk in and settle down during sets

Good so far, except the Bodega event on the 16th that could have been managed better. Too many disturbances that spoilt full enjoyment of the sets.

16 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Chisenga,

Thanks for the kind words on the lineup, and for being honest about the rest. Our local teams work hard to make every Sofar feel calm and immersive from the first note, so we're sorry the late arrivals at the Bodega show pulled you out of the experience. 

Your note has been shared with the Lusaka team. Hope to welcome you back to a smoother show soon ✨🎵


All the best, 
The Sofar Team

Rated 5 out of 5 stars

It was my first time attending a Sofar…

It was my first time attending a Sofar event. Loved the vibe, ambience and atmosphere. It was cozy and wonderful. Met a nice stranger named Anna. Definitely 10/10.

17 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Mwila,

A 10/10 first Sofar and a new friend? That's the whole dream right there ❤️🎶 

So glad the vibe and atmosphere landed for you. Plenty more Lusaka nights ahead - see you at the next one.

All the best, 
The Sofar Team

Rated 5 out of 5 stars

Tolle Musik

Tolle Musik, tolle Location!

17 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hallo Franziska,

Tausend Dank! Tolle Musik an einer tollen Location ist genau das, was wir uns für jeden Sofar-Abend wünschen ✨🎵 

Wir freuen uns, dich bald wieder bei einer Show in Hamburg begrüßen zu dürfen.

Alles Liebe, 
Das Sofar-Team

Rated 5 out of 5 stars

Loved the venue

Loved the venue! They were accommodating and it was great for music. I enjoyed the artist as well. It was over all a great event.

17 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Brie,

So glad the night came together so well - an accommodating venue and a brilliant artist make all the difference 🎶🌟 We'd love to welcome you back to another Detroit show soon.

All the best, 
The Sofar Team

Rated 5 out of 5 stars

Grewt venue and wonderful musicians

Grewt venue and wonderful musicians. The coffee cart was a nice bonus!

16 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Stephanie,

Wonderful musicians, a great venue, and a coffee cart for good measure - sounds like a perfect Sofar night to us 🎶☕️ We'll be sure to share this with the Sofar Greenville team.

Thanks for being part of it. Hope to welcome you back soon.


All the best, 
The Sofar Team

Rated 5 out of 5 stars

I love the variety of artists Sofar…

I love the variety of artists Sofar brings to each show! It’s great to experience a genre that I wouldn’t normally pick on my own. I find each artist to be uniquely different and bring a different energy that I always end up falling in love with by the end of their set. I also appreciate the breaks between each set it gives the audience time to chat and regroup.

16 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Thank you for taking the time to share this, Emma!

This is exactly what we love to hear - falling for genres you wouldn't normally pick is the whole point ✨🎶 and we're glad the pacing of the night works for you too. 

Plenty more discovery to come, and we hope to see you there.


All the best, 
The Sofar Team

Rated 5 out of 5 stars

Well curated music

Well curated music. Intimate setting. I loved interacting with the singer songwriters.

16 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Thank you for this feedback!

Curated music, an intimate setting, and a real connection with the songwriters - that's the Sofar magic summed up 🎵✨ 

Thanks for being there with us in Toronto, and we hope to see you again soon.

All the best,
The Sofar Team

Rated 5 out of 5 stars

My first show and it was great

My first show and it was great! Love the intimate atmosphere and the arts center was great! Great talent! I’ll be back

16 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Vicki,

What a way to start! Few things beat that first Sofar - the intimate atmosphere, the talent, and knowing you'll be back ❤️🎶 See you at the next one.

All the best, 
The Sofar Team

Rated 5 out of 5 stars

Super evening of music

Great organisation, amazing acts and interesting venue

16 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Liz,

Thanks so much for this feedback - that's the trifecta we aim for every time, and we'll be sure to share this with the Leicester team✨🎵

Hope to welcome you back to another show soon.


All the best, 
The Sofar Team

Rated 5 out of 5 stars

The space (Conwell Hall ) is…

The space (Conwell Hall ) is fascinating. The music was excellent and varied short, interesting sets by very talented musicians. The cost was reasonable. I love seeing music and theatre in unusual spaces.

15 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Thank you for this, Hillary! We love that the variety of the sets and the venue itself stayed with you 🌟🎵 

Plenty more music in unusual spaces ahead - hope to see you at another one soon.


All the best, 
The Sofar Team

Rated 4 out of 5 stars
Sofar Sounds logo

Reply from Sofar Sounds

Hi Coleen,

So glad you had a great evening with us in Lincoln Park 🙌🏼🎶 Come back and do it again soon!


All the best, 
The Sofar Team

Rated 5 out of 5 stars

An amazing experience

Incredible artists, unique venue and real human connection. Sofar Sounds is a perfect night out.

14 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Andrew,

This made our day - incredible artists, a unique venue, and real human connection is exactly what we hope every Sofar delivers ❤️🎶 

Thanks for being part of it, and we'd love to welcome you back soon.

All the best, 
The Sofar Team

Rated 4 out of 5 stars

Downtown jazz

It was a nice event although it was not my type of music. Some better advice of the artists and the genre of music in advance would have been helpful.

14 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Bob,

Thanks for coming out and for the thoughtful note. Discovery is a big part of what we aim for at every Sofar, but we hear you on wanting a clearer steer on the music going in - your feedback has been shared with the NYC team. 

Hope to see you again at a show that hits the right note 🎵✨

All the best, 
The Sofar Team

Rated 5 out of 5 stars

Super fun night out

Super fun night out. Three singer-songwriter guitarists. To be honest I was feeling like I'd been sung to enough by the time we got to the headliner, but he blew the doors off. And it's a good feeling to support mid-tier artists. I really like the concept.
Would recommend.

14 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Pete,

What a brilliant write-up - thank you ✨🎶 

There's something special about the last act of the night sneaking up on you, and we love that you're championing mid-tier artists right alongside us. 

Hope to welcome you back to another Sofar in Southampton soon.


All the best, 
The Sofar Team

Rated 2 out of 5 stars
Sofar Sounds logo

Reply from Sofar Sounds

Hi Abdiel,

Thanks for taking the time to share this. The musical experience is the heart of what we do, and we're sorry the lineup didn't land for you this time. We've passed your note along to the Los Angeles team, and we'd really love the chance to win you back at a future show.

All the best,
The Sofar Team

Rated 4 out of 5 stars

The venue was excellent

The venue was excellent and the layout of the night went really well.

The 2nd artist was a bit sleepy, but I enjoyed the others.

15 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Thank you for this! ✨🎶 So glad the venue and flow of the evening hit the mark. 

We're always working to bring together a lineup that keeps the energy up throughout, so your feedback is helpful. We've passed it along to the team. 

Hope to see you at a future Sofar!

All the best,
The Sofar Team

Rated 4 out of 5 stars

Great evening I think it was a little…

Great evening I think it was a little too crowded for the size of the venue.

14 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Thank you, we're really glad you had a great evening! 🙌🏼

Sorry to hear the venue felt a bit too crowded - we want to deliver a comfortable experience for everyone, every time, so we've made sure to pass that along to the local team. Hope to see you at a future Sofar!

All the best, 
The Sofar Team

Rated 5 out of 5 stars

I like that I’m so close to the artist

I like that I’m so close to the artist. The Sofar team are so enthusiastic and really nailed it , picking 3 outstanding artists, what a wonderful evening .

14 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

What a lovely thing to read, Geoffrey - thank you!

That closeness between artists and audience is exactly what we set out to create at every show. So glad the evening felt special. Hope to see you at a future Sofar!

All the best,
The Sofar Team

Rated 5 out of 5 stars

Ajay

Ajay, the host, brings such a positive and community feeling to the shows. The selection of musicians has been great. I’m seeing musicians and bands that normally I wouldn’t see and now I would go to one of their local shows.

14 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Thank you so much for these words, Judy! ✨🎶 

Introducing audiences to artists they might never have discovered otherwise is one of our favourite things about Sofar, so it's brilliant to hear it's already leading you to local shows. We'll make sure to pass your kind words along to Ajay and the team!

All the best,
The Sofar Team

Rated 1 out of 5 stars

The event wasn't quite what I expected

The event wasn't quite what I expected. The first artist lacked the intimate 'Sofar vibe' I’ve experienced in the past and didn't really engage with the audience. It was loud and pointless. Additionally, regarding the singles aspect, I think these events work better when tailored to specific age groups; an 'all ages' approach felt a bit counterproductive. Not too many people either

12 May 2026
Sofar Sounds logo

Reply from Sofar Sounds

Hi Heidi,

Thank you for sharing this, and for being a returning Sofar guest. We're sorry this one didn't deliver the intimate, connected experience you know us for - that atmosphere is something we work hard to protect at every show, so it's important to hear when it falls short. 

Your thoughts on the singles format are really useful too and we've passed them along to the team. 

Someone on the team will be reaching out to you directly to make it right, so look out for an email from us.

All the best,
The Sofar Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look