Sofar Sounds Reviews 170

TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 129 reviews, reviewers had a great experience with this company. Customers consistently praise the staff for their helpfulness, positive attitude, and engaging presence, making interactions pleasant and productive. The user experience is frequently highlighted as exceptional, with many people appreciating the intimate nature of the shows and the overall organization. Reviewers also enjoy the diverse selection of artists and unique locations. However, some customers also noted issues with the service and product. Some people were dissatisfied with the lack of communication regarding event locations and felt the venues occasionally lacked the expected intimate "Sofar vibe," sometimes being too noisy or formal. There were also occasional concerns about the sound quality and the diversity of artists or genres at certain events.

What people talk about most

Location

Reviewers highlight positive aspects of location, often praising the intimate and cozy vibes, and the... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the organizers,... See more

Service

Customers had ambiguous experiences with service. While some reviewers praised the genuine care of support... See more

User experience

Users describe positive interactions with the overall user experience. Many customers appreciated the... See more

Product

Reviewers mention ambiguous feedback about the product. Some customers appreciated the variety of acts,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Beatrice (the organiser) was above and beyond, clear comms and incredibly quick responses. She went beyond the call of duty, and has a genuine care for the heart of the SOFAR events. The night r... See more

Company replied

Rated 5 out of 5 stars

Libby from the customer services saved the day. Had several tabs open on maybe events and mistakenly booked an event focusing on the location instead of the date. I did reach out to ask if t... See more

Company replied

Rated 5 out of 5 stars

It was a pleasure to work with Brenda from SoFar and the fellow artists who performed at Soul Sundays. Everyone was kind, the evening was organized but relaxed at the same time. The audience were very... See more

Company replied

Rated 5 out of 5 stars

As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are alwa... See more

Company replied


Company details

  1. #37 of 46 best companies in Event ticket seller

Written by the company

Sofar brings people together through the power of live performance — in living rooms, rooftops, bookshops, and beyond. We're building a global community, one intimate experience at a time — connecting audiences with emerging artists and performers in unexpected spaces across hundreds of cities worldwide. Every Sofar experience is a shared moment. Just you, a small group of like-minded people, and incredibly talented performers at their very best. Whether you're a longtime fan or stumbling in for the first time, you'll leave having discovered something — and someone — new. We believe the best experiences are felt, not just watched. That's why we do what we do.


Contact info

4.2

Great

TrustScore 4 out of 5

170 reviews

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Replied to 94% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

The artist were amazing

The artist were amazing! My only feedback would be the bar. Why would you only have one bar tender for the event does not make sense.

17 April 2026
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Reply from Sofar Sounds

Hi Penelope,

Thank you for your review! We're so glad the artists wowed you - that's what it's all about - and your point about the bar is well taken. Our team are working with the venue to make sure that's better balanced at future shows. 

Thanks for flagging it and hope to see you again soon!

All the best,
The Sofar Team

Rated 5 out of 5 stars
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Reply from Sofar Sounds

Thank you for this feedback, Stephanie! Bringing together diverse talent in great spaces is what Sofar is all about - we're so glad it landed for you. Hope to see you again soon!

All the best,
The Sofar Team

Rated 5 out of 5 stars

The perfect experience!

Friendly welcoming staff. Very nice venue. Artists were engaged!

17 April 2026
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Reply from Sofar Sounds

Thank you so much - this made our day! 🙌 Warm staff, great venues, and engaged artists are exactly what we aim for at every show. Hope to see you at a future Sofar!

All the best,
The Sofar Team

Rated 5 out of 5 stars

It was an incredible intimate night.

It was an incredible intimate night.

13 April 2026
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Reply from Sofar Sounds

Hi Krystaly,

Thank you for taking the time to leave a review - it means a lot! 

That intimacy is exactly what we aim for, so it's good to know this show delivered.

We hope to see you again very soon! 


All the best,

The Sofar team

Rated 1 out of 5 stars

Très ordinaire

Le MC parlait seulement anglais, les artistes n’était pas wow et le son n’était pas top 😕

12 April 2026
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Reply from Sofar Sounds

Merci pour votre retour. Nous sommes désolés que l'expérience n'ait pas été à la hauteur cette fois-ci. Chez Sofar, nous tenons à ce que chaque spectateur se sente le bienvenu et représenté, et nous prenons vos commentaires à cœur - ils ont été transmis à l’équipe locale de Sofar Montréal.

Cordialement,
L'équipe Sofar

Rated 4 out of 5 stars

Well curated acts

Well curated acts, good ambiance, fun and laughs!

11 April 2026
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Reply from Sofar Sounds

Hi Kimberly,

Thanks for the kind words! ❤️ We're happy to hear this show was a good one.

We can't wait to welcome you to another show soon.

All the best,

The Sofar team

Rated 4 out of 5 stars

It was an amazing night even tho i…

It was an amazing night even tho i prefer the sofar shows that are actually happen in a livingroom thats a bit whats missing for me in the zurich shows

11 April 2026
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Reply from Sofar Sounds

Hi Josua,

So glad you had an amazing night! 🙌 

Residential shows are a beloved part of the Sofar world, and while they're not always possible in every city, we've passed your preference along to our Zurich team — great feedback for them to have. Hope to see you at another show soon!

All the best,
The Sofar Team

Rated 2 out of 5 stars

disappointing

Sofar's distinguishing feature is the originality of its locations, specially chosen to surprise, disruptive, the warmth, the decoration, the friendliness of its people, the family atmosphere, the invitation to get to know each other and share, the possibility for artists to interact with the public.
None of that happened; it was a huge disappointment. I felt it was disrespectful to the format, to the audience who paid €18, which is a sufficiently expensive ticket price, and above all, disrespectful to the two incredibly talented artists, exceptionally well-prepared for their performance. Their talent was completely out of place in a mediocre show held in the basement of a pub with a "comedy club" sign behind them, white lights directly in their faces that made it impossible for them to see the audience, air conditioning that we had to ask them to turn off three times because it was unnecessarily freezing cold, and the laughter and shouts from the pub upstairs that interfered with the artists' performance. The music during the breaks had nothing to do with the artists and also sounded bad.
Barcelona is a wonderful city with many original venues, incredible arquitecture, also flats can be lovingly decorated and prepared with not a huge budget, and create a welcoming and special atmosphere.
A concert in a pub basement with white lights, no decorations (as I said they didn't even take down the "comedy club" sign), and plastic chairs is basically not a Sofar experience; I felt cheated, and it saddens me that the artists didn't have a venue worthy of their talent and professionalism.
I definitely won't trust Sofar again; it was disappointing.
The two female artists were incredible, no doubt about it.

11 April 2026
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Reply from Sofar Sounds

Hi Natalia,

Thank you for taking the time to share such detailed feedback, and we're truly sorry this experience fell so far short of what a Sofar show should be. You clearly understand what makes Sofar special, which makes it all the more disappointing that some of those elements were missing on this occasion. The venue conditions you've described certainly don't sound like a Sofar, and we completely understand your frustration.

We've passed your comments along to our Barcelona team for review - it's super helpful for them to see what worked and what could have been better. We're glad the two artists made such a strong impression despite the circumstances.

If you'd like to reach out directly to discuss this experience further, you can get in touch with our Support team via this form: https://help.sofarsounds.com/hc/en-us/requests/new


All the best,
The Sofar Team

Rated 5 out of 5 stars

Great talent and warmth and connection…

Great talent and warmth and connection between artists and host with audience. Lovely venue - gallery space - great vibes!

11 April 2026
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Reply from Sofar Sounds

Thank you for this, Shaff! 🙌 

That sense of warmth and connection between artists, hosts, and audiences is exactly what we strive for at every show. So glad it all came together for you. Hope to see you at a future Sofar!

All the best,

The Sofar Team

Rated 2 out of 5 stars

The gallery setting was very…

The gallery setting was very underwhelming and two out of the three musicians were really not good.

10 April 2026
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Reply from Sofar Sounds

Thanks for letting us know about your experience - it's super helpful for our local teams to see. We're really sorry to hear this show didn't live up to our standards!

We know how disappointing it can be when the magic isn't there as expected, so our support team will be reaching out to you directly to make this right.

If you have any questions, you can also get in touch with them here: https://help.sofarsounds.com/hc/en-us/requests/new


All the best,

The Sofar Sounds team

Rated 5 out of 5 stars

Artists and venue were all excellent

Artists were all excellent, high caliber of talent! The venue is terrific, very vibey with the twinkle lights on the trees outside and great lighting and acoustics inside. Also the beer is top notch at Lamplighter! I like how at least one of the artists was local too.

4 April 2026
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Reply from Sofar Sounds

Thank you for taking the time to share this feedback, Sean!

We've made sure to pass your kind words along to our Boston team — they'll be thrilled that this experience hit the mark. 

We love weaving in local talent wherever we can, and it's great to hear that stood out. 

Hope to see you at a future show! 

All the best,

The Sofar team

Rated 2 out of 5 stars

Nice Venue, Disappointing Show

Nice enough space, decent seating, and parking was about what you would expect in NYC. No real issue with the venue itself.

The problem was the show. I paid $36 and drove an hour expecting quality NYC talent, but this felt more like a beginner artist showcase than a real live music event. A lot of it came across more like spoken word with beats than strong musical performances.

For me, it was overhyped and not worth the money or the drive. If you want a casual startup-style showcase, maybe this works for you. But if you are expecting impressive talent, try another one.

4 April 2026
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Reply from Sofar Sounds

Hi Jason,

Thank you for sharing some detailed feedback, and we're sorry the show didn't meet your expectations — especially after making the drive. We understand how frustrating that would have been. 

We've passed your comments onto the booking team, and we'll be reaching out to you separately in the hope to make it up to you. If you don't see an email from us in the next 24 hours, you can get in touch here: https://help.sofarsounds.com/hc/en-us/requests/new

We're always working to raise the bar on the talent we showcase, and we appreciate you taking the time to share your thoughts.

All the best,

The Sofar team

Rated 5 out of 5 stars

Perfect night out with Thesaurus Rex

Such a great show and perfect venue! The performers were terrific, especially Thesaurus Rex. Looking forward to attending another Sofar show at this excellent Bowery location.

3 April 2026
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Reply from Sofar Sounds

Thank you for sharing these kind words - we're so stoked that you enjoyed the show!

We've passed your feedback along to the Sofar NYC team - they work super hard to curate the perfect mix of talent in the coolest spots, so they will appreciate hearing it.

We hope to see you at another show soon!

All the best,

The Sofar team

Rated 3 out of 5 stars

Too cramped

Choice of venue and musicians was great but they sold way too many tickets and overfilled the space.

22 March 2026
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Reply from Sofar Sounds

Hi Cate,

Thank you for taking the time to leave this feedback - it's really helpful.

While we're glad to hear that the performances and venue were both great choices, we're sorry to hear that the show felt cramped!

Our teams discuss capacity with our hosts ahead of time to ensure we're working to safety standards, and with the aim of balancing comfort with atmosphere. That being said, it can be a tricky job to set the perfect capacity for the wide range of spaces we host in, so feedback like yours really helps them improve - your comments have been passed along.

We hope to see you at another show in the future, but if you have any further concerns or feedback, don't hesitate to reach out to us here: https://help.sofarsounds.com/hc/en-us/requests/new

All the best,

The Sofar team

Rated 3 out of 5 stars

The venue was not suitable for the…

The venue was not suitable for the number of people attending.
Not enough seating in the 2 trains. Sitting outside, it was impossible to hear the artists.
Should have been one large venue allowing everyone to hear the different performers.
Shame, as the little we heard was good.

23 March 2026
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Reply from Sofar Sounds

Thank you for taking the time to share your honest feedback, and we're truly sorry your experience fell short of expectations. 

Ensuring every guest can fully enjoy the performances is something we care deeply about, and it sounds like this event missed the mark on that. We've reached out to you separately and hope to make it up to you - keep an eye on your inbox for an email.

If for some reason you don't receive our email, you can get in touch with us here: https://help.sofarsounds.com/hc/en-us/requests/new

We appreciate your kind words about the artists, and we hope to welcome you back for an experience that does them full justice.


All the best,

The Sofar team

Rated 5 out of 5 stars

As always, amazing

As always, the atmosphere was fantastic and made me discover a new venue in Winchester.
It's a great opportunity to meet new artists and support them in their musical journey.

19 March 2026
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Reply from Sofar Sounds

Hi Martin,

Thank you so much for this lovely review - it means a lot! 

Our local teams pour their hearts into connecting artists with audiences and sourcing unique venues that set the perfect tone — so it means a lot to hear that this show hit the mark on both fronts!

We hope to see you at another show soon.

All the best,

The Sofar team

Rated 5 out of 5 stars

Unforgettable Night

All experience was great. Merve and her crew was doing amazing things in Istanbul.

24 March 2026
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Reply from Sofar Sounds

Hi Ömer,

Thank you for sharing these words - we're so glad to hear this was a night to remember.

Our local teams work really hard to deliver these unforgettable experiences, so your feedback truly matters. We've shared your comments with Merve and the team.

Thanks for being a part of the community - we look forward to seeing you again soon! 

All the best,

The Sofar team

Rated 4 out of 5 stars

The music was great

The music was great, the venue was fine. The event was advertised as having food available for purchase which turned out not to be the case.

19 February 2026
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Reply from Sofar Sounds

Thanks for taking the time to share your experience - we truly appreciate it.

We're pleased to hear the performances were as impactful as we aim for, but we're sorry to hear that food availability at this venue fell short of what was advertised — that should never happen!

We've passed this feedback along to the local team so they can make sure all information is accurate going forward.

We hope you'll join us for another show in the future! If you have any further feedback, you can contact us here: https://help.sofarsounds.com/hc/en-us/requests/new

All the best,

The Sofar team

Rated 5 out of 5 stars

You should go

As a music lover who doesn't always want to be in a large crowd, this is perfect. I enjoy the intimate and unique settings, and the music is usually pretty good. The people who make it happen are always friendly and inviting and it's nice to be able to meet and support the artists that come to the shows. I'm usually solo and enjoy it, but good for groups, and dates. It's a good time, you won't be disappointed.

21 February 2026
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Reply from Sofar Sounds

Thank you for leaving this lovely review, Eric!

Creating a space for connection is what we always strive for, so it's great to hear you've felt that energy.

We hope to see you at another show very soon.

All the best,

The Sofar team

Rated 3 out of 5 stars

Very commercial experience

It wasnt a sofar experience, we sat in not very cozy chairs. It was inside a supposed art gallery, but it seemed more like a store, because all spaces were filled of product expositions. It felt like a very commercial experience. Artists were good but the environment kind of affected the event as a whole.

20 March 2026
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Reply from Sofar Sounds

Hi Isa,

Thank you for leaving this feedback - we really appreciate you taking the time to let us know how the show felt.

We're glad to hear that the performances still delivered the magic we aim for, but we're equally sorry to hear that the venue itself didn't create a cohesive enviromnent.

We've shared your feedback with the local team - this is super helpful for them to continuously improve the quality of their experiences. We hope to see you at another show in the future, but if you have any further concerns or feedback, don't hesitate to reach out to us here: https://help.sofarsounds.com/hc/en-us/requests/new

All the best,

The Sofar team

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