Soho66 Reviews 2,172

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 135 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making interactions pleasant and productive. Many highlight the outstanding customer service, appreciating the personalized and understanding approach. The service provided is frequently described as excellent, with many noting the efficiency and ease of their overall experience, along with quick response times and a smooth user experience. However, some people mentioned issues with the user interface being less clear or harder to navigate for specific information. Additionally, a few customers reported not receiving support outside of business hours, which was a concern for those operating 24-hour businesses.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the professionalism,... See more

Service

People report positive experiences with service, often highlighting its value, reliability, and efficiency.... See more

Customer service

Clients share positive opinions on customer service, consistently highlighting the exceptional... See more

Response time

Customers had positive experiences with response times. Many reviewers praise the quick and helpful responses... See more

User experience

Reviewers mention positive feedback about user experience. Customers consistently praise the user-friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent Customer Service they are very responsive and helpful. You get through to someone very quickly and they all speak clearly. Whilst the telephone number was ported across to Soho66 I was kept... See more

Company replied

Rated 5 out of 5 stars

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The o... See more

Company replied

Rated 5 out of 5 stars

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in thei... See more

Company replied

Rated 5 out of 5 stars

I experienced a fault on my business phone line and needed to install a new base station. Matthew from the tech dept. at Soho66 patiently guided me through handset registration & base station configur... See more

Company replied


Company details

  1. #2 of 48 best companies in Phone and internet services
  2. #1 of 2 best companies in Fax service
  3. #3 of 10 best companies in Telecommunications Contractor
  4. #6 of 97 best companies in Telecommunications service provider

Written by the company

Soho66 is a multi-award winning provider of VoIP telephony services to around 40,000 business customers. The platform includes more than a dozen business grade calling features as standard, free and inclusive with any subscription. Premium business-grade features are also available, for example Call Recording (£4.99pm), IVR (£4.99pm) and Virtual Receptionist (£26.99pm). At just £4.99 per month for a telephone number, Soho66 offers an exciting and smarter alternative to traditional PBX and telecom systems.

Soho66

Written by the company

Reliable
With 99.9% Service Availability over the last Year, Soho66 provide an exceptionally stable VoIP platform
Innovative
Soho66 work to constantly surprise their customers with improvements to their service and new additions to their platform
UK Technical Support
Soho66 have a friendly, highly trained technical support team based in the North East who are at hand to deal with any queries or comments

Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 5 out of 5 stars

Above and beyond good service - Exceptionally Good

Absolutely brilliant company with a phone system second to none. Reece was so helpful and has been there over 10 years - thats says a lot too about Soho66. I gave up a phone number a few months ago and cannot have it back but Reece is going the extra mile to achieve that for me.
What a great guy to go over and beyond the rule book.
David Green British Christian TV

10 October 2025
Unprompted review
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Reply from Soho66

Hi David, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Reece, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

The technician was knowledgeable and efficient. also friendly and patient, ensuring that the entire process was smooth and stress-free. this level of service truly sets them apart

My experience with this company's tech support was exceptional . The technician MATTHEW . Who's helped me to set up my Grandstream phone was incredibly professional,fast,and clearly an expert in their field. It seemed like they knew everything by heart and resolved my issue seamlessly . I am thoroughly impressed and would highly recommend them. Thanks MATTHEW.

10 October 2025
Unprompted review
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Reply from Soho66

Hi Valdas, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

They refunded me

They refunded me

16 January 2025
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Reply from Soho66

Hi Lilly, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Excellent customer service

From initial enquiry through to purchase and setup, we received excellent customer service (primarily corresponding with Reece), with timely and very helpful responses to all queries. System setup was straightforward following instructions provided by Soho66. The service itself is perhaps not as feature rich as some others, however overall it has been a solid, reliable and effective solution, with the added benefit of being easy to set up in-house.

8 August 2025
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Reply from Soho66

Hi Sam, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Cheapest, & best voip provision.

We have been with Soho66 for over 10 years now. You cannot find a cheaper Voip provider for your basic needs, especially if you operate a 9-5 business. The support has been great over the years. The only thing I would say is if you operate a 24 hour business like I do you will not receive support outside of business hours, but if you do have issues outside of business hours, you can easily divert calls through their dashboard very easily. This has worked for us over the years.

6 October 2025
Unprompted review
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Reply from Soho66

Hi Mervin, we are incredibly grateful that you took the time out to leave us a 5-Star review! Thank you for supporting our business, it truly means a lot to our team!

Rated 5 out of 5 stars

Good communication

Good communication and helpful, speedy response to my query. Blain was so easy and pleasant to deal with.

3 October 2025
Unprompted review
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Reply from Soho66

Hi Pamela, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Blain, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Matthew is always helpful

Matthew is always helpful, he understands my more 'limited 'techy skills and takes me under his experienced wing to help to reach the result required for our business.

1 October 2025
Unprompted review
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Reply from Soho66

Hi Sue, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Great service and very helpful

Great service and very helpful. Have been with Soho66 for nearly 10 years now and have always had a great experience.

1 October 2025
Unprompted review
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Reply from Soho66

Hi Ammar, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 10 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Matthew and the team are always helpful…

Matthew and the team are always helpful and nothing is too much trouble ever.

30 September 2025
Unprompted review
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Reply from Soho66

Hi James, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Brilliant for start up business who need a local number.

I've used these guys for about 15 years. Excellent customer service. Very good pricing. VOIP service always worked well and hardware spot on. Great for all size of business.

13 October 2024
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Reply from Soho66

Hi Nathan, we are incredibly grateful that you took the time out to leave us a 5-Star review - it's much appreciated! Thank you for supporting our business, for 15 years, it truly means a lot to our team!

Rated 5 out of 5 stars

Really happy with the speedy service to…

Really happy with the speedy service to resolve my issue from Matthew in the support team. Thanks Matthew!

23 September 2025
Unprompted review
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Reply from Soho66

Hi Scott, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Fast no-hassle sign up

Fast no-hassle sign up and service details received immediately. So far everything I could ask from a VoIP provider!

17 September 2025
Unprompted review
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Reply from Soho66

Hi Jose, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Great service as always been with soho66 for years…

Great service as always I have been with Soho66 for years, had 1st problem ever as far back as I can remember this morning and Soho66 had it fixed very quickly with a very personal and detailed help from Matthew. Cheers all very happy!

15 September 2025
Unprompted review
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Reply from Soho66

Hi John, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

swift response and assistance

swift response and assistance. Thank you for caring

12 September 2025
Unprompted review
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Reply from Soho66

Hi Zelda, we are incredibly grateful that you took the time out to leave us a 5-Star review!

Rated 5 out of 5 stars

Ideal service for a small business.

The prices are very good for both hardware and VOiP services, but what really sets Soho66 apart is the helpfulness of their staff. Tech support calls are answered almost immediately, and you get clear, effective help. Good interface for controlling your phones too. When I asked a business friend who he used, he said he had been with Soho66 for more than a decade, and I am glad I followed that lead. Very happy to recommend them in turn. Ideal for a company our size (8 phones).

23 June 2025
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Reply from Soho66

Hi Nicholas, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars
Soho66 logo

Reply from Soho66

Hi Ian, we are incredibly grateful that you took the time out to leave us a 5-Star review! If you ever need any further assistance please do not hesitate to get in touch!

Rated 5 out of 5 stars

Decades of Faultless Service.

Decades of faultless service. I highly recommend SOHO66.

9 September 2025
Unprompted review
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Reply from Soho66

Hi Steven, thank you so much for your 5-star review and glowing endorsement! We will share this with the team to let them know to keep up the amazing work!

Rated 5 out of 5 stars

Problem fixed by Remote Access.

Very professional and quick to look into issue which was with my VoiP setup. Problem fixed by Remote Access.

8 September 2025
Unprompted review
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Reply from Soho66

Hi Royston, thank you so much for taking the time to leave us a 5-star rating - it's much appreciated!

Rated 5 out of 5 stars

Matthew was helpful and efficient and…

Matthew was helpful and efficient and resolved my issue promptly!

3 September 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

Rated 5 out of 5 stars

Matthew was very clear in his…

Matthew was very clear in his instructions and very patient.
Problem solved, all up and working.
cannot praise him enough.

Thank you very much Matthew.

29 August 2025
Unprompted review
Soho66 logo

Reply from Soho66

Hi Lynne, thank you so much for taking the time to leave us a 5-star rating! We’ll make sure we pass your kind words along to Matthew, who we know will be delighted to read your comment!

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