Request to get a refund for a wrong gas boiler ordered by mistake, but was told they don't offer returns even it's still brand new and sealed in the box. It's very ridiculous!

Great service. Fabulous delivery ease and efficiency was second to none. Thank you

Shit experience, would avoid

Cheaper to pay shipping costs from Ireland than purchase from a mainland source.

Great fast service

I have been using Spares Direct for a while now. The pricing has been extremely competitive and the level of service has been excellent. I have been dealing with Nicole and nothing is too much trouble and she has been very efficient.
I would highly recommend.

So far item that was ordered on their 48 DHL service hasn't even been dispatched a day after the order and you cannot get a hold of anyone besides a robot!
It's a spare for heating, other companies dispatch items on the day of order. So far I rate the service 0. Will update review if someone from their customer service actually reaches out and sorts this out. Item is showing in stock so I don't see where the problem would be!

Hi , many thanks for a fast delivery for the Triton electric shower I ordered from your company, it was so easy to order and the delivery was only two days ,
Many Thanks,
Laurence.

The online ordering from your website was easy and straightforward, communication was good. Payment was good.

The only thing that stopped me giving five stars was the Woodsides courier used, they failed to deliver on time, the boiler arrived 15 days late.

fast service

Very good phone response

Very good parts cost.
The controller worked well.
Other suppliers didn't have what I wanted

Fantastic experience! The website provided straightforward details, and the pricing was fair with no unexpected fees. Delivery was swift, adding to the overall excellence.

Good service and timely delivery

I placed an order on amazon clearly advertised as packs of 10 elbow fittings, yet what arrived was only 3 single fittings. This was not a misunderstanding — the listing itself was misleading.

When I raised the issue, the seller acknowledged the mistake and agreed to send the correct replacement: 3 packs of 10, supposedly within 2–3 business days. That deadline passed with no delivery, no update, and no tracking information.

What followed was even more concerning.
When I requested tracking details, the seller replied with a single word: “cancel” — with no explanation or context.
This raises serious doubts about their professionalism and reliability.

The situation has caused avoidable delays to essential work at my property, wasting both time and money.

Additionally, after experiencing this level of service, I looked back at the positive reviews on their profile. Based on my experience, many of these reviews do not appear consistent with the service I received, and some of them raise questions about their authenticity. Prospective customers should judge the reviews carefully.

Overall, the misleading listing, the lack of transparency, the broken promises, and the worrying communication speak for themselves. I would urge others to exercise extreme caution before placing an order with this seller.

Edit (response to your response):
Thank you for replying, but your response here leaves out several key parts of what actually happened.

You mentioned difficulties with the listing system and that you attempted to remove it multiple times. That may be the case, but the listing was still live, fully active, and available for purchase when I placed the order, which meant customers were being misled at the point of sale.

More importantly, the issues weren’t limited to the listing itself.

You agreed to send the correct replacements (3 packs of 10), but they were never dispatched. No tracking was ever provided, and when I requested an update I received a single-word message: “cancel”. That level of communication is not consistent with the professionalism presented here.

The refund was issued only after the replacements were not sent, which closed the matter without supplying the correct items. This caused delays to scheduled work on my end—something your public reply does not address.

Your Trustpilot response presents the situation very differently to how it was handled privately.

The difference between your public response and your private communication speaks for itself.

Prompt response and delivery and good information on the website

Easily found the part on their website. Order placed, part arrived prompty. Very efficient. Thank you.