Starcapital Reviews 43

TrustScore 1.5 out of 5

1.4

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Rated 1 out of 5 stars

I received a call from this company and also they left me a voicemail Said. It’s urgent Please call us. it’s a very rude and disrespect. I also ask them for license. They said they don’t have. It’s re... See more

Rated 1 out of 5 stars

Am very Disappointed and I feel Am suffering From Depression for the Act of What happened with Star Capital. Since I joined 2019, I have Almost Deposited About 6k Dollar All my saving... See more

Company replied

Rated 1 out of 5 stars

Yep, This definately looks like a scam. I invested the minimum amount about $250 US a month ago, I got a call from one of their "personal client relationship" people who seemed very friendly and court... See more

Company replied

Rated 1 out of 5 stars

Similar experience to Mel, website has gone blind and I no longer responding to server requests. Customer support email not working and when you do get through on the phone you just get a foreign voic... See more

Company replied


Contact info

1.4

Bad

TrustScore 1.5 out of 5

43 reviews

5-star
4-star
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2-star
1-star

Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Interesting platform!!

Interesting platform, I enjoy the community in there

24 June 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Hello Francis,
Thank you for sharing your positive experience.
We will be happy to continue working with you in future.

Rated 3 out of 5 stars

Easy to trade

Easy to trade. I didn't try to withdraw funds yet but i hope it will go near smooth like deposit.

21 June 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Jennifer,
Thank you for the nice feedback.
We are happy that you have chosen to use our services.

Rated 1 out of 5 stars

Will have to rescind from my decision…

Will have to rescind from my decisiin to remove the negative feedback I wrote as a courtesy so that my request to withdraw my profits will be processed. They asked for the IBAN code which is not used in Philippine banks. I have called their attention and dutifully informed them that we can only provide the SWIFT code. It has been more than a month now and I lost the profits I gained. By the way, they promised that someone will personally help me manage my account but I managed to get the profits on my own.
I read their reply and I am wondering how they are contacting me. Their website is down as of the moment and I am inclined to believe that this is a scam. I still can't forget how I felt that I was threatened when I was asked to remove the first review I made in order for them to process my request. And yes, they called me up promising that the request will be processed. After that, I felt hanging in the air. By the way there is no reply button on their response so how can I reach out to them. As I mentioned their website is down so I cannot send an e-mail to their customer service. By the way, I have already explained that the IBAN is not a standard here in the Philippines and based on my readings, it is only applicable in European countries. I have explained this to Starcapital and I have provided my bank's SWIFT code. It seems that one of the reviews I read is true that it is difficult to withdraw money from them.

22 May 2020
Unprompted review
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Reply from Starcapital

Dear NOLI TAMBAOAN
We are sorry to hear that you had a negative experience. We've been trying to reach you over phone and email, but unfortunately you haven't responded to our contact requests.
We will be happy in case you can contact us back or provide us with relevant contact details. Please note that the only way for us to assist you is to have correspondence with you.

Rated 1 out of 5 stars

SCAM SCAM SCAM

SCAM SCAM SCAM
Was advertised that you could deposit money and they would do the rest, just check your balance and see how it had grown.Kept getting phone calls that lasted a few minutes then was told they needed to call me again in a few days to show me how the system worked. They kept asking a lot of questions regarding how much more money I had to invest ( all they seemed interested in).
After about the sixth phone call and being told that i wouldn't generate any income on my small investment and that I had to invest at least £3000, I explained that I didn't have this kind of spare money, I was advised to borrow it from wherever I could ( friends/family/credit card)
I said that this wasn't for me and asked for my money back, clicked on the withdraw button and nothing since. cant even get onto the website.

I'm thinking of reporting them for Fraud, as other people seem to have had the same experience............

16 May 2020
Unprompted review
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Reply from Starcapital

Dear gary spooner,
We are sorry to hear that you had a negative trading experience.
We are always trying to assist our customers in the best way possible and we went further opening a department with the sole purpose of assisting people that faced difficulties with their Account.
We would be happy to speak with you and to seek for satisfying solution of your case.
In case you wish you can provide us with a convenient time for you.
Awaiting on your reply

Rated 1 out of 5 stars

Has any one had any luck in getting…

Has any one had any luck in getting their money returned.
Thankyou for letting us no that there website address has changed.
If anyone did have any luck how did you go about it.
They are not returning calls and their email is no longer Valid.
Maybe this should go to the Department Of Fraud??

6 May 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear winny,

We are sorry to hear that you had a negative experience. Please be advised that we have looked in the system for an account under the name of winny, but we were unable to find one.

Can you please provide us with more information regarding your account such as the email address or the phone number used for the registration so we can check your account and be able to assist you further.

We are expecting your reply.

Rated 5 out of 5 stars

They are a scam

They are a scam. Dont entrust your money ever with them. I invested my hard earned money during the NCov Pandemic and all they think of is to rob people. Get me back my cash.

2 May 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Eunice Mangaoang,

We are sorry to hear that you had a negative trading experience.
We are always trying to assist our customers in the best way possible and we went further opening a department with the sole purpose of assisting people that suffered of financial loss. We will be happy to get you in contact with them, so they can have a discussion with you and to assist you further with your account.
We would like to kindly ask you to provide us with your contact details or contact us via phone or email for further assistance.

Awaiting on your reply!

Rated 1 out of 5 stars

New address is now…

New address is now srcapital.io

Edit: May, 15th - I don't have an account. I wrote, that you're changing your address! Nothing more, nothing less. So you don't need the requested information.

30 April 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Joerg,

We would like to kindly ask you to provide us with more information regarding your account such as the email address or the phone number used for the registration so we can investigate your account and to be able to assist you further.

We are expecting your reply.

Rated 1 out of 5 stars

Scammers not Brokers

Yep, This definately looks like a scam. I invested the minimum amount about $250 US a month ago, I got a call from one of their "personal client relationship" people who seemed very friendly and courteous, I explained that I had no experience in online trading and he assured me I would be fine under their guidance. I was suspicious though because all he seemed interested in was how much more money I had available to invest, I said let me see the results before I commit any further. Since that call there was no further contact and no trading done. I have tried to make contact today and the web page is down. I don't think I will be seeing any of that money again. Another life lesson!

29 April 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Louie Australia,

We are sorry to hear that you had a negative experience. Please be advised that we have looked in the system for an account under the name of Louie Australia, but we were unable to find one.

Can you please provide us with more information regarding your account such as the email address or the phone number used for the registration so we can check your account and be able to assist you further.

We are expecting your reply.

Rated 1 out of 5 stars

Similar experience to Mel

Similar experience to Mel, website has gone blind and I no longer responding to server requests. Customer support email not working and when you do get through on the phone you just get a foreign voice saying they will escalate the issue. I am sure I will not see my money again. BEWARE

27 April 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Mr. Hassall,

We are sorry to hear that you had a negative experience and would like to apologize for any inconvenience that might be caused. We've been trying to reach you over phone and email, but unfortunately you haven't responded to our contact requests.

We will be happy in case you can contact us back or provide us with relevant contact details. Please note that the only way for us to assist you is to have correspondence with you.

Awaiting on your reply!

Rated 1 out of 5 stars

Poor response

Hi team , I have read some negative reviews and I am experiencing the same that 2 other people namely Mr Alder and Mr Ramalto had experienced from this company. I was introduced promptly by a account manager called David Goldberg, very polite and smart speaking gentleman, called me and set up a account and took my money . As he promised he arranged another guy to call me and show me buy the bitcoin wallet and promised to call back in a week to check the progress and show me how to withdrawn / deposit etc. I have emailed the a account manager and called the support team but all they say is some one will contact me ASAP which never happens . Can I please get a response ASAP.
Thanks and regards
Muni

23 April 2020
Unprompted review
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Reply from Starcapital

Dear Mr. Goundar,

We are sorry to hear that you had a negative experience. Please be advised that we have went over our records and we were able to see that you are in contact with our representatives and you are working on a solution.

In case you have any further difficulties or need any further assistance please do not hesitate to contact us!

Rated 1 out of 5 stars

It's a scam

They were very helpful, showed me how to get a bitcoin wallet, how to buy bitcoin with it and how to send it to them. Won't show me how to get it back though.

Bye bye money :(

Do not send them photo ID or you will be subject to identity fraud as well.

21 April 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Andy Alder ,
We are sorry to hear that you had a negative trading experience.
We are always trying to assist our customers in the best way possible and we went further opening a department with the sole purpose of assisting people that faced difficulties operating with their Account.
We will be happy to get you in contact with them, so they can have a discussion with you and to assist you further with your account.
We would like to kindly ask you to provide us with your contact details or contact us via phone or email for further assistance.
Awaiting on your reply!

Rated 1 out of 5 stars

I have never written a negative review…

I have never written a negative review before but on this occasion I felt the need to. I was assigned a manager after investing. He called me once,asked few questions about my financial situation and when I said I didn't have any extra money in my bank, he quickly said he had an urgent meeting and needed to go. He has not called back since then. I have been calling customer service, they've always reassured me that he got the message and will call me back. This is my second week and still waiting. I am just scared that I have possibly lost my £190. Now, I am trying to withdraw my money if possible. For those thinking of investing, be careful. I don't know this company but I have previously lost a few thousand pounds with other companies. So when I see this behaviour it makes think of my bad experience.

30 March 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Mr. Ramatlo,

We are very sorry to hear that you had a negative experience. Your case have already been escalated and your account will be reviewed. Please be advised that our representative is going to try to reach you via phone in order to assist you further with your inquiry.

Rated 4 out of 5 stars

Professional

The account manager that was assigned to me was very professional. Thank you Starcapital for trading on my behalf!

28 March 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Mr. Kampala,

Thank you for the nice feedback. It's pleasure having you as our client.

Rated 5 out of 5 stars

I am delighjted with the services

I am delighjted with the services offered. They always make sure that my investments are being taken cared of.

27 March 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Thank you for the nice words. We are always at your response for any assistance you might need.

Rated 4 out of 5 stars

A month ago when my financial condition…

A month ago when my financial condition went down. Afraid to pile up debts, I got a call from Starcapital and they helped me sort things out. No idea on how online trading works, but they explained it to me thoroughly and now all debts are paid and still getting profits out of it. Huge thanks to Starcapital!!

26 March 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Mr. Wesley,

We are happy to hear that you've been having a positive trading experience.

Rated 5 out of 5 stars

Thank you Starcapital

Thank you Starcapital! Without your help, my ISA balance could've been gone now. Thank you for your patience to assist an old granny like me. I asked my grand daughter to post this.

25 March 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Customer,

Thank you for the nice words. It is a pleasure to learn people to new things.

Rated 3 out of 5 stars

Results are good!

Results are good. Hoping my profits will grow more on the next few months.

24 March 2020
Unprompted review
Starcapital logo

Reply from Starcapital

Dear Lukas,

Thank you for your feedback. We hope you are going to reach the planned results.

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