What a find!
What a find! A great bank with a Bug free, fast and responsive app to access and control interest earning accounts.
Starling Bank Reviews
17,762 • Excellent
4.5
Film industry banned from sole trader account
After many emails, from 4 different customer service members, I was told that I am unable to open a sole trader account.
After questioning multiple times why, I was sent the same answer over and over;
"Sole trader accounts are subject to eligibility checks, which include looking at credit data and understanding the nature of your business."
They will not elaborate any further on the subject, saying that this their policy on the matter.
The information they use is what you enter when opening a personal account. I've had no problems with Loans, mortgages or other things in the past, and my credit score is fine.
So the information used must be to do with my profession.
If I am wrong, and Starling bank is not prejudice against film industry professionals, then surely they can give an actual explanation as to why I am not allowed a sole trader account.
Fast and reliable. Would recommend.
Transferred my limited company account from a fee paying bank to Starlings FREE account. Very quick transfer, all direct debits transferred across. Very impressed. 5 stars.
Just hope you don’t have to contact them!
Great platform for banking and really easy to use. However, just hope that you never need to contact them. Wait ages on their online chat and they just leave, email them and they don’t answer. If the service matched the platform this would be a great bank, may have to try another.
Only the latest review will count in the company's TrustScore
Terrible customer service
Terrible customer service. I never got an answer and my partner tried to open a sole trader account for his business. It wasn't possible but no reason given by customer service, they just copy paste the replies. No one you can speak to. I work in customer service and this is just ridiculous. We will both switch bank. Can't recommend - probably good if you don't need help/have a question or someone to talk to.
not wowed by the customer experience
not wowed by the customer experience. I have tried to call the helpline which was too busy to answer and they told me so and hung up on me. so it's not 24/7 manned by humans, it is only humans when they're not busy, otherwise it's the chat, which is basic. :-|
Reply from Starling Bank
Hi Haseet, we are sorry to hear this but we can confirm that our customer service team is 100% human and you can also reach out to them by sending an e-mail to help@starlingbank.com. Team Starling.
Reliable and help your problem however…
Reliable and help your problem however they csn
Simple and easy banking
Simple and easy banking. Wasn't sure when I first read up about Starling as it seemed too good to be true. I now use then for personal and business banking. Makes life very easy!
Seamless app
Seamless app. Almost perfect!
Would be great to see the balance of my account after each transaction.
So gutted - sole trader
So gutted. I was recommended starling for how great it is to sole traders. I loved it when I got a personal account & recommend it after my research to entrepreneurial friends. They now all have sole trader accounts. And I don’t. Spoke to someone and they didn’t have an answer to why. No explanation. No option to open sole trader. App seems good. But to be honest hardly using it cause, well I got it to be a sole trader with them. Going to need to start looking elsewhere unless someone can advice me on how to move forward. Not ideal customer service.
Awful bank
Awful bank. Quite possibly the worst experience I have had banking wise. Terrible customer service and attitude. Will take my business elsewhere to a bank that appreciates its customers. Most definitely and 100% do NOT recommend. Take my advice and go to a proper bank.
Reply from Starling Bank
Hi David, we are really sorry to hear this. Our aim is to provide the best possible customer service and we are sorry if this has not been the case. Team Starling.
I've started a new business and turned…
I've started a new business and turned to Starling for a business account, as I'm a personal account holder. While the application process was slick on my mobile, the service I received was disappointing. I was asked the same info three times and it took 8 days to get a decision with no intervening communication. I understand Covid is disrupting service currently, but even so this process took too long and caused too much worry.
Reply from Starling Bank
Hi there, we are sorry to hear this but we would like to thank you for the review; our customers' feedback is important to improve our services. Team Starling.
I've now added the business account to…
I've now added the business account to my personal account which I wouldn't have done had I not been thoroughly impressed (& Virgin Money obviously aren't very good at all)
Excellent
Great bank, would highly recommend.
I found that opening an account a…
I found that opening an account a really smooth and easy customer journey. No complicated questions just easy peezy !! Love the app too very easy to use - really pleased I have joined ‘the club’ !!
First time I’ve had a business account…
First time I’ve had a business account and starling bank has made it so easy! Book keeping, VAT, general banking is so easy I’m considering changing all my other accounts over to them!
Love it
Love it. Easy to use and great innovations with the consumer in mind!