The support staff was extremely quick to respond to my questions, supportive, and kindly courteous. Staff were very helpful, providing short videos to test for issues. When the solution was not availa... See more
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Excellent value for money and impressive product portfolio
Overall, Anycubic offers excellent value for money. The products are technically well equipped, modern in design and very fairly priced compared to many competitors. The printers and accessories are particularly attractive for users who expect a lot of performance for their money.
The range of accessories and spare parts is also extensive, which facilitates long-term use and maintenance. Overall, Anycubic has a compelling product portfolio that clearly shows continuous development.
In addition, the support team is accessible and solution-oriented, which rounds off the overall package.
I would buy Anycubic products again at any time and can recommend the brand overall.
Translated with DeepL.com (free version)
I already have two Anycubic printers
I already have two Anycubic printers, one is Mono X and the other is Kobra S1 Combo. I have been very happy with the SLA printer from the beginning, almost 99% print success and quality.
Kobra S1 had a bit of trouble with the faulty cable to the extruder, but to my satisfaction Anycubic solved it immediately by sending a new part. Support is generally very fast and perfect. I really appreciate this.
Fantastic Service and technical…
Fantastic Service and technical response time.
Always great to deal with
100% excellent support staff!
100% excellent support staff!
Everything I have had a problem with even help with some older models they have stepped up
Thank you Anycubic Team
They replaced my hot bed at no cost to…
They replaced my hot bed at no cost to me. Once it finally shipped it arrived pretty quickly. Overall, customer service was better than I've come across in many other companies.
Excellent service for 4 Kobra 3 printers…
I have purchased four Kobra printers now to run in my high school manufacturing class. The fourth had a strange issue. Customer service answered promptly and mailed parts for free to fix the issue, which arrived in 2 business days! They also followed up to check to make sure everything was to satisfaction. Excellent!
Excellent customer service
Great company, great customer service! They always respond quickly and are understanding and easy to work with. Thank you!
Incredible level of technical support
Incredible level of technical support. Almost a year after the 3D printer was in operation, a temperature calibration error appeared. We discussed the whole situation in just 2 letters and sent me the necessary spare parts for repair! If I decide to buy a new 3D printer, it will only be Anycubic!
Always the right answer
Anycubic support has demonstrate to be very serious and has always answered to my questions/problems very quickly and with the right solution .
Prompt reply to service ticket.
I received a reply to my service ticket within 24 hours with a fix for my issue with the ace pro. I see a lot of complaints online but my experience has been positive.
Exemplary level of service.
The response to my issue was incredibly quick, the engineer was knowledgable and knew straightaway where the problem was. The subsequent despatch and delivery, of replacement parts, was quick and efficient thus minimizing my overall downtime. Overall the level of service was exemplary.
I sent an email asking for help i had…
I sent an email asking for help i had the printer over a year they gave me some tests to do then sent me the part free
I have had many printers from them and the support is the best you could wish for
Thank you
I had an issue wExcellent Customer Service – Very Professionalith my Anycubic printer…
I had an issue with my Anycubic printer and I want to highlight how fast and helpful their customer support has been. After a few troubleshooting attempts with the assistance team, they confirmed the problem and they are already sending me the replacement parts.
Great company with real attention to customers. For now I’m waiting for the parts to arrive, but so far my experience has been very positive. Thank you! I definitely recommend Anycubic and I will likely buy from them again because I feel protected as a customer.
Amazing product and Customer Experience
Amazing product, amazing customer experience! I've already have a second ACE Pro on my Kobra S1, the product speaks for itself, very solid, very easy to use - as any 3d printer problems happens, but they customer experience is really amazing, I've issues at the same time with another brand, and the customer service was waaaay more proactive, clear instructions and focused on the customer!
I already own 7 Anycubic printers
I already own 7 Anycubic printers, and whenever I had any issue, the company resolved it in a simple and fast way. I highly recommend them!
Customer service is just out of this…
Customer service is just out of this world anytime I've ever had a problem, they fix it. I don't ever have to ask a second time this is why I'll be a huge supporter of this company for years to come plus the products are next level and made affordable
NPP Thanks you !!
They are always willing to help when it comes to any issues with the printer with accurate diagnostic resolutions, help get our parts back up and running again for Nizmopartsplug
Quick Response Times
Each time I've had a question or needed help solving a problem, the staff at Anycubic are quick to respond and help me find a solution. This time, my 'Discharge Port Baffle' which is the metal blade inside the poop bin, went missing and I've been unsuccessful trying to find it. They were quick to arrange to send me a new one which is now on the way to my house. I couldn't be happier. You wouldn't think one little piece could cause so much havoc, but it really is that important.
Best Customer Service
Any issue I have ever had with my Anycubic products has been addressed in a timely manner. They have been there and stood by the products 100%
Second time that Anycubic has helped me…
Second time that Anycubic has helped me with no hassle on a warranty problem with my Kobra S1 combo. Replaced the part that had failed with just the basic report and warranty details.
Thanks you guys
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