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StudentUniverse Canada Reviews 157

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TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

Can not access my flight information since they deactivated the Canada website. I have no flight information, confirmation number. There is no number to contact Student Universe Canada, and they are n... See more

Rated 3 out of 5 stars

The system didn't give me any discount even though my student status approved. I understood it easily because the ticket prices were the same with the flair airlines. So, if you don't give me (a stude... See more

Rated 5 out of 5 stars

I booked a one way flight on skyscanner website via student universe and for some travel restrictions and quarantine requirements i had to cancel it not long after i booked. I called the helpline and... See more

Rated 5 out of 5 stars

I really love the Student Universe platform for booking Flight tickets. They are the best and they gives the flight tickets Cheaper than all other booking sites. This is my Second time that am book... See more

Company details

Written by the company

StudentUniverse is one of the world's leading travel booking sites for students and young adults under 26. We’re partnered with more than 90 airlines including Virgin Australia, American Airlines, Air China and more to give you exclusive student flight discounts that can’t be found anywhere else. On top of that, we also offer frequent promo codes to make your flight the cheapest it can possibly be. A little history: we launched the site in the US in 2000 and students liked us so much that we were acquired by Flight Centre Travel Group in 2015 and we expanded into Canada in 2020.

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3.2

Average

TrustScore 3 out of 5

157 reviews

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Rated 1 out of 5 stars

Although the transaction was gone…

Although the transaction was gone through I was asked to send private and confidential credit card information in an email which was so suspicious, when I avoid sending those info the ticket got canceled

7 January 2022
Unprompted review
Rated 5 out of 5 stars

Alan keep up the good work...

Alan apologized for my wait time. He was really helpful by listening and assisted me in cancelling the flight due to a positive Covid PCR test and requested a refund. Thank you for your help Alan :)

4 January 2022
Unprompted review
Rated 5 out of 5 stars

The BEST!!

I wanna thank all agents of this company. It was my daughter's birthday and I wanted to surprise her with a ticket. But I made a huge mistake in dates and I relised it just after I authorised the payment. I talked to 2 agents and both of them were so helpful! They found a great solution and canceled the flight in a few steps! I am so grateful! Thank you! My number one flight booking website!

10 December 2021
Unprompted review
Rated 1 out of 5 stars

I was given a time of 24 hours to…

I was given a time of 24 hours to submit the prof of my card payment. I was asleep and did not see the email. By the time I was awake the ticket was canceled. Extremely unprofessional. Never booking from here again.

28 August 2021
Unprompted review
Rated 1 out of 5 stars

HORRIBLE CUSTOMER SERVICE!!

HORRIBLE CUSTOMER SERVICE!!! You can never get ANYTHING resolved and its impossible to change/cancel flights. Probably cheaper in the long run not to use this?

18 June 2021
Unprompted review
Rated 1 out of 5 stars

Privacy Issue

Awful. I have made a booking afterwards I got an email at 22:56 saying that I need to send pictures of both sides of my card with my ID and signature by 23:00. It’s a huge privacy issue.

17 May 2021
Unprompted review
Rated 1 out of 5 stars

Fraud and will report to my bank

Fraud and will report to my bank, the email confirmation I got from them showed totslcost of $1066, but I was charged $1, then $1096 and $30, so in total I actually paid $1,127, versus what I was supposed to pay which is $1066! Thieves

29 April 2021
Unprompted review

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