Study Mind Reviews 529

TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the exceptional quality of the staff, noting their helpfulness, knowledge, and ability to make interactions pleasant and productive. Many people praise the personalized feedback and detailed explanations provided by tutors, which significantly boosted their confidence and understanding. The user experience is frequently described as smooth and efficient, with easy processes for finding and setting up with a tutor. However, some people mentioned issues with the service, including low voice volume from tutors making it impossible to hear, and a lack of support from tech or customer service. A few other people also felt that lessons were delivered as a mere tick-box exercise, and some found the resources confusing, leading to disappointment and a feeling of unfairness.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their responsiveness, punctuality, and... See more

User experience

Customers had positive experiences with user experience, finding the sessions incredibly useful and feeling... See more

Service

People report ambiguous experiences with service, with many customers praising the helpfulness and efficiency... See more

Customer service

Users describe positive interactions with customer service, highlighting the helpful and structured feedback... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Study Mind typically sends you at least several tutor profiles to look at before you do a free trial with one of them. The profiles include a video clip of the Tutor talking about themselves so you ca... See more

Rated 5 out of 5 stars

Aside from the StudyMind website helping me set up an account and whatnot so easily, Pouria (my tutor) is incredible. To say that he is knowledgeable, helpful and clear would be an understatement.... See more

Company replied

Rated 5 out of 5 stars

medic mind is super great! they helped me make an account and set everything up, it was very easy to submit a request and find a tutor according to my specifications for every subject. one of the tu... See more

Company replied

Rated 5 out of 5 stars

The reviews really opened up areas that I need to focus on and helped understand any current NHS topics I need to read up on. This was so helpful as it really gave an idea of how it was. The tutors w... See more


Company details

  1. Educational institution

Written by the company

We can support you through personalised teaching in areas you are struggling with the most. Let us fill in the gaps and help you achieve your target grade.We believe that a personal approach is best when it comes to teaching and learning. So when you sign-up for our A-Level Biology or A-Level Chemistry tutoring, we’ll create your study plan and you’ll receive ongoing support tailored to your needs. Sometimes we all have that one A-Level Biology problem we just can’t figure out. Our tutors are experienced in working through tough questions, step-by-step


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

529 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Personalized Feedback!

The reviews really opened up areas that I need to focus on and helped understand any current NHS topics I need to read up on. This was so helpful as it really gave an idea of how it was. The tutors were really informative and in terms of explaining, they mentioned things I didn't even think of. I now know the things I can inprove on and things I could have mentioned.
Since its personalized feedback, it really suited and built on what I said.

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Really great

Really great, interactive, proper feedback and responses provided, encouraging, clear thoughtful and overall an amazing experience

23 November 2025
Unprompted review
Rated 5 out of 5 stars

The MMI circuit

The MMI circuit was really helpful! The tutors were all very nice and gave me really good feedback, and I loved the aspect of doing the circuit with another person to see what I could improve on!

23 November 2025
Unprompted review
Rated 5 out of 5 stars

Great experience

I found the dentistry live interview day extremely helpful and informative!

My interview tutor Ella was friendly and gave insightful feedback of how to improve my answers. I feel a lot more confident in my ability to answer questions. Thank you!

15 November 2025
Unprompted review
Rated 1 out of 5 stars

Impossible to cancel subscription! Some classes tutoring voice volume is…

Some classes tutoring voice volume is very low so it is impossible to hear.
Easy to sign up but impossible to cancel the subscription. The functionality in the online account doesn’t give the option to cancel and they don’t answer the emails or calls. Terrible service. Very unhappy customer and AVOID if you can!

17 November 2025
Unprompted review
Study Mind logo

Reply from Study Mind

We’re sorry to hear about your experience in November and appreciate the feedback. Our team is available Monday–Friday, 9am–8pm, via phone, email, or WhatsApp, with team members also available at weekends, and we aim to respond promptly to all enquiries. We value all feedback as it helps us continue providing a reliable and supportive service for our students.

Rated 5 out of 5 stars

MMI stations and tutoring

For veterinary medicine: The MMI station was super useful especially because you were paired up with another student to do each station with (different questions each). This really helped because you can compare your answers with them and even get more ideas that you hadn’t thought of before. They also give you feedback, as well as the tutors themselves and this isn’t rushed which leaves a good few minutes to ask questions as well! I bought the package with 2 live days, 2 MMI stations and 6 hours of tutoring, as well as free videos and a handbook to help with interviews. One thing I will say is the live days and MMI stations for vet med are quite spread out, quite a few weeks apart rather than medicine and dentistry, so there aren’t a lot of opportunities to have the MMI stations quicker in the year. However the MMI stations are definitely worth it as i feel like i’ve really learned a lot! You’ll get the most out of it if you’ve got a bit of background reading done (hot topics, ethics) because then it will simulate the real interview! The tutors are vet students, which i believe does give a better insight into helping with interviews as they’ve done the interviews more recently.

9 November 2025
Unprompted review
Rated 5 out of 5 stars

Very useful

I really enjoyed how interactive the sessions were and it gave a good representation of what an actual MMI interview will be like. Overall I think it was very comprehensive with good feedback as well.

9 November 2025
Unprompted review
Rated 1 out of 5 stars

Misleading and Poor Value – Feels Like a Scam

I paid £1,349 for my daughter’s StudyMind Psychology Program, and it was extremely disappointing. The course was basic, disorganized, and offered no real help toward understanding psychology or building a future career.

There was no assessment, no feedback, and no sign of what she actually learned. As a parent, I paid for this program but got no communication, no updates, and no proof of quality — nothing that showed what my daughter was doing or achieving. Parents can easily be misled when there’s no transparency or accountability.

They hide behind their Terms and Conditions to justify the poor quality and refuse refunds, making excuses like “late reactions” or “attendance was logged” instead of addressing the real issues.

They now charge £1,799 and even £3,999, which is absurd for what’s basically a shallow, money-driven program. It felt like they care only about taking payment, not about delivering real educational value.

No structure. No career guidance. No respect. Avoid StudyMind.

1 July 2025
Unprompted review
Rated 2 out of 5 stars

So unorganised and not very forthcoming with what you have to pay out…

I applied for a position with study mind not really knowing what to expect. After numerous phone calls, messages on WhatsApp and completing online training I thought i was set to wait for work, however I was told some weeks after first registering that i would have to subscribe to numerous websites to obtain worksheets to enable me to work. I emailed my contact to ask if this was correct and if it was i couldn’t afford to pay various subscriptions and why wasn’t I told this? Unfortunately i never got a response. I did however continue to receive numerous calls asking me to complete my registration, messages offering me work. After constant calls and messages I have now blocked this company. So disappointing

22 August 2025
Unprompted review
Study Mind logo

Reply from Study Mind

Hi Susan,

We’re really sorry to hear about your experience and appreciate you taking the time to share your feedback. We always aim to make our onboarding process as smooth and transparent as possible, so it’s disappointing to hear that this wasn’t the case for you.

To clarify, tutors are never required to pay for external subscriptions in order to work with us. Any optional resources or materials that some tutors choose to use are entirely at their discretion, and we’re sorry if this wasn’t clearly communicated. It also sounds like there may have been a mix-up with automated messages prompting registration, which we’re currently reviewing to ensure that future communication is clearer and less frequent.

We’d really like to investigate your case further and resolve this properly - please could you email us at info@studymind.co.uk with your full name and contact details so we can look into what went wrong and make it right?

Thank you again for bringing this to our attention - we take all feedback seriously and are committed to improving the experience for all tutors who work with us.

Best wishes,
The Study Mind Team

Rated 2 out of 5 stars

Out of date and messy platform;

Out of date platform. UCAT section on the platform not adjusted to the new format. Very confusing resources. No performance review. The lessons are just delivered as a ticking box exercise and that was even with premium tutor. Very disappointed, it cost us to switch away from medicine application due to the lost of time in meaningless tutoring.

25 August 2025
Unprompted review
Study Mind logo

Reply from Study Mind

Hi Kate,

We’re sorry to hear you were disappointed with your experience and appreciate you taking the time to share your feedback. We did try reaching out to discuss your concerns but haven’t yet received a response.

Our online platform is regularly updated in line with the latest UCAT changes and is designed to provide clear structure, progress tracking, and targeted mock practice. We’re sorry if this wasn’t clearly communicated during your programme.

You initially booked 20 hours and later rebooked an additional 20 hours with one of our most experienced tutors, who has delivered over 1,000 hours of lessons and received consistently positive feedback. We’re sorry to hear the experience ultimately didn’t meet your expectations, and we’d really value the chance to understand more so we can improve.

Please contact us at info@studymind.co.uk so we can look into this further and ensure your concerns are fully addressed.

Kind regards,
The Study Mind Team

Rated 5 out of 5 stars

Amazing Chemistry tutoring

I received tutoring for A-Level Chemistry from June 2024-2025, with one hour of tutoring per week. During this time, my Chemistry grade increased from a C to an A, as a result of the tutoring and my own efforts. My tutor was incredibly supportive during this whole process, and was super understanding about changes or cancellations to our lessons. Cannot recommend them more!

13 June 2025
Unprompted review
Rated 5 out of 5 stars

Effective high quality tutoring

Study Mind typically sends you at least several tutor profiles to look at before you do a free trial with one of them. The profiles include a video clip of the Tutor talking about themselves so you can get a good sense of what they're like. The tutors tend to have excellent academic backgrounds. You can switch tutors if you want. We had Zakir for my child for Maths. My child found him very helpful and effective and got A* in Maths A-level (as well as a confirmed place at Oxford!).

17 August 2025
Unprompted review
Rated 5 out of 5 stars

Great part time work!

Great part time work!
StudyMind is a really amazing gig on the side for students, the hours depend on what you sign up for, there are lots of resources prepared online and if in doubt you can message someone on the team and get a quick response!

4 February 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic Oxbridge tutors

Fantastic tutors from Oxford and Cambridge, really helped my daughter with her GCSEs and 6th form applications. Highly recommend. Big thank you Study Minds team!

27 May 2024
Unprompted review

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