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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service and the personalized approach of the tutors, who provide detailed feedback and adapt sessions to individual needs. Reviewers are particularly impressed with the user experience, noting the efficiency and ease of finding a tutor and setting up sessions. However, some customers also noted issues with service, such as low audio volume during some classes, a lack of support from tech or customer service, and instances where courses did not take place as scheduled.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the tutors for being helpful,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the sessions... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the helpfulness and efficiency of... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Study Mind typically sends you at least several tutor profiles to look at before you do a free trial with one of them. The profiles include a video clip of the Tutor talking about themselves so you ca... See more

Rated 5 out of 5 stars

Aside from the StudyMind website helping me set up an account and whatnot so easily, Pouria (my tutor) is incredible. To say that he is knowledgeable, helpful and clear would be an understatement.... See more

Company replied

Rated 5 out of 5 stars

medic mind is super great! they helped me make an account and set everything up, it was very easy to submit a request and find a tutor according to my specifications for every subject. one of the tu... See more

Company replied

Rated 5 out of 5 stars

The reviews really opened up areas that I need to focus on and helped understand any current NHS topics I need to read up on. This was so helpful as it really gave an idea of how it was. The tutors w... See more


Company details

  1. Educational institution

Written by the company

We can support you through personalised teaching in areas you are struggling with the most. Let us fill in the gaps and help you achieve your target grade.We believe that a personal approach is best when it comes to teaching and learning. So when you sign-up for our A-Level Biology or A-Level Chemistry tutoring, we’ll create your study plan and you’ll receive ongoing support tailored to your needs. Sometimes we all have that one A-Level Biology problem we just can’t figure out. Our tutors are experienced in working through tough questions, step-by-step


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

MMI circuit

The team was very professional and knowledgeable. It is clear that they are very experienced and familiar with the process and system. I got personalised feedback on my answer which I volunteered to do and I found it extremely helpful. I learned how much more I need to talk about reflection and practice to make my answers flow more smoothly.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Really helpful

Really helpful, thank you for taking the time, lots of top tips and things that I hadn’t thought of

2 November 2024
Unprompted review
Rated 5 out of 5 stars

It was useful to see and hear examples…

It was useful to see and hear examples and live demonstrations of what’s needed. It was useful to see the different questions that can be asked and what kind of things they are looking for in the answers. Really useful, thank you so much!!

2 November 2024
Unprompted review
Rated 5 out of 5 stars

MedicMind Interview Webinars

MedicMind provided me with a set of free webinars to aid in preparation for my medical school interview. These were quite insightful and have allowed me to create a comprehensive set of notes.

2 November 2024
Unprompted review
Rated 5 out of 5 stars

Very good

Both lecturers on the interview webinar were very insightful. They gave me a good insight into what to expect at an interview and how to answer the question why medicine? Overall thought it was very useful.

2 November 2024
Unprompted review
Rated 1 out of 5 stars

Appalling tutoring company

Appalling company. I have paid this company £80- with no tutor supplied, despite false promises and false reassurances.
I still have not received this payment back.
Do not believe the initial spin, promising a tutor and thereby making payment in advance of any tutoring- it is purely a scam.
Contact has to be via WhatsApp- and is abrupt and unhelpful.
Stay away from this company- I cannot describe how stressful the last week has been.

31 October 2024
Unprompted review
Study Mind logo

Reply from Study Mind

Dear Victoria and Bethan,

We are truly sorry for the frustration you’ve experienced. This situation does not reflect our usual service, as we have successfully helped over 10,000 students, with most being matched with tutors within 24 hours. However, due to an unexpected high demand for A-level Product Design tutors, it regrettably took longer to allocate a tutor for Bethan. Our team was actively working to find the right match for her during this period.

To clarify, we offer the option to view tutor profiles before making any payment, and it's not necessary to pay in advance for this. Additionally, our 2-hour trial comes with a money-back guarantee, ensuring that students and families can feel confident in their tutoring match.

We understand the importance of your request, and as of October 31st, we have processed a full refund to resolve this issue. We also reached out via phone to personally apologise and discuss any further support we could offer.

As a goodwill gesture, we would be happy to offer Bethan 1 hour of free tutoring with one of our experienced tutors, regardless of whether she wishes to continue with us or not, to try and turn this experience around for you.

Please feel free to reach out if you would like to arrange this or if there’s anything else we can do to make this right.

Thank you,

George
Study Mind Customer Success

Rated 5 out of 5 stars

My friend suggested Study Mind for…

My friend suggested Study Mind for veterinary Medicine interview preparation,for my daughter. The tutors were absolutely brilliant and I am so happy to say that with their guidance my daughter was successful in the interview and is currently doing Veterinary Medicine.
Thank you,
BW
Sapna

3 January 2024
Unprompted review
Rated 5 out of 5 stars

Excellent great to see professionals…

Excellent great to see professionals gives you real insight and the experts flagged and focused our attention onto the key points.
They hosts really made the most of each question and gave much more detailed informative answers beyond the audiences questions which was great.

26 October 2024
Unprompted review

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