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Review summary

Created with AI, based on recent reviews

Evaluating 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, knowledge, and positive attitude, making interactions pleasant and productive. Many people highlight the exceptional customer service and the personalized approach of the tutors, who provide detailed feedback and adapt sessions to individual needs. Reviewers are particularly impressed with the user experience, noting the efficiency and ease of finding a tutor and setting up sessions. However, some customers also noted issues with service, such as low audio volume during some classes, a lack of support from tech or customer service, and instances where courses did not take place as scheduled.

What people talk about most

Staff

Reviewers mention positive feedback about staff. Customers consistently praise the tutors for being helpful,... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers found the sessions... See more

Service

Customers had ambiguous experiences with service. Many reviewers praised the helpfulness and efficiency of... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpful and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Study Mind typically sends you at least several tutor profiles to look at before you do a free trial with one of them. The profiles include a video clip of the Tutor talking about themselves so you ca... See more

Rated 5 out of 5 stars

Aside from the StudyMind website helping me set up an account and whatnot so easily, Pouria (my tutor) is incredible. To say that he is knowledgeable, helpful and clear would be an understatement.... See more

Company replied

Rated 5 out of 5 stars

medic mind is super great! they helped me make an account and set everything up, it was very easy to submit a request and find a tutor according to my specifications for every subject. one of the tu... See more

Company replied

Rated 5 out of 5 stars

The reviews really opened up areas that I need to focus on and helped understand any current NHS topics I need to read up on. This was so helpful as it really gave an idea of how it was. The tutors w... See more


Company details

  1. Educational institution

Written by the company

We can support you through personalised teaching in areas you are struggling with the most. Let us fill in the gaps and help you achieve your target grade.We believe that a personal approach is best when it comes to teaching and learning. So when you sign-up for our A-Level Biology or A-Level Chemistry tutoring, we’ll create your study plan and you’ll receive ongoing support tailored to your needs. Sometimes we all have that one A-Level Biology problem we just can’t figure out. Our tutors are experienced in working through tough questions, step-by-step


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

531 reviews

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1-star

Replied to 66% of negative reviews

Typically takes over 1 month to reply

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Rated 1 out of 5 stars

Watch out for the appalling refund policy!

I mistakenly bought 21 hours of tuition credits to support my daughter's UCAT test preparation. However, her circumstances changed and she no longer needed any tuition. I was refused a refund by the company initially, but eventually got a settlement of only 25%. Absolutely outrageous IMO and this is not how other tution companies operate in my experience where unused sessions are typically refunded in full.

24 August 2024
Unprompted review
Study Mind logo

Reply from Study Mind

Thank you for your feedback. I’m sorry to hear that our refund policy didn’t meet your expectations.

Our tuition services involve significant upfront costs, including tutor preparation time, resource allocation, and administrative support, which is why our refund policy is structured the way it is. We strive to be as transparent as possible, and these details are outlined in our Terms and Conditions.

We invest heavily in ensuring that tutors are available and prepared in advance, which unfortunately means we cannot always offer a full refund for unused credits. However, in your case, we were able to provide a 25% settlement as a goodwill gesture, taking into account the circumstances.

We appreciate your understanding of the complexities involved and your feedback as it helps us continually review and improve our services. If you have any further concerns, please don't hesitate to reach out.

Thank you again for sharing your thoughts.

Best wishes,
Mohil
Founder

Rated 5 out of 5 stars

I think it was really effective in the…

I think it was really effective in the sense that there were a lot of useful techniques to improve for the different sections in the UCAT. Tutors also make sure to answer all questions so that was really great as well. I really appreciate the exposure to different question types as it helped me to understand the UCAT better and work towards improving my technique.

7 August 2024
Unprompted review
Rated 5 out of 5 stars

Very helpful VR tips.

Very helpful tips for the VR section of the UCAT, and Kunal answered the questions from the group very well.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Great experience

The experience was great. It was very knowledgeable and useful. The tips given really helped to improve my understanding and my performance during VR. The tutor answered all the questions and replied to them in depth. So, all the questions got answered fully and clarified any misunderstandings.

8 August 2024
Unprompted review
Rated 5 out of 5 stars

Verbal reasoning

Great explanations of how to approach each question, good at explaining why the answer was the answer.
Good advise and walking through each question type, and what to do in situations.

8 August 2024
Unprompted review
Rated 4 out of 5 stars

VR Session

It was good to know tips from someone experienced and the poll made the session interactive and useful.

Thank you.

8 August 2024
Unprompted review
Rated 4 out of 5 stars

Really good explanations

Really good explanations(tutor- John)! I just wish we went through the questions a little bit faster, so it's more similar to the actual time we should be completing them in the exam. But over all they were very clear and had good notes on the UCAT process, as well as how to complete the qs :)

21 July 2024
Unprompted review
Rated 3 out of 5 stars

Banking and Finance WEX Review

I attended the 5 day Banking and Finance Work Experience event with StudyMind, and it was reasonable.
The first day was slightly boring since some tedious information was revealed about financial markets, which can easily be found online.
On the second day, we were not adequately informed since we were told we were to receive a private tour of the Bank of England, which did not happen. Instead, we were told to go to a free museum which we could have done on our own and was not exclusive “work experience”. However, this improved in the afternoon with an interesting tour of the financial district, with important events and scandals by banks and financial institutions also covered!
The third and fourth days were much better since we were able to do some virtual trading on an account using some “technical analysis” and bogus “candlestick patterns”, and we took part in a trading competition.
The final day was the best since we were able to do a workshop where we created our own bubble tea company and learned about M&As and IPOs from an actual trader who heads a trading floor at a hedge fund, which was very insightful and interesting.
Overall, attend this course at your own risk, and try to rely on your own connections for work experience if available. The owners were deflecting our questions sometimes and encouraging us to attend further events, which I believe others may not, but I thoroughly enjoyed some aspects of this course and some were not so good, which I believe the owners are working to improve.

8 July 2024
Unprompted review
Rated 5 out of 5 stars

very helpful

this taught me a lot and helped me to understand some tricky concepts. Thankyou very much it’s helped so much with my confidence

8 July 2024
Unprompted review

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