SumUp Reviews

Hi Colin.

We are sorry that you feel that our customer support has been lacking in your case. As you have left your Merchant ID as a reference, we have been able to look into your case and can see that we have actioned your request as of today.

Please bear in mind that in cases of changing account information, we often require supporting documentation in order to affect these changes and these documents are subject to review and verification by our onboarding team. This can unfortunately take some time to complete.

We hope that now that this issue is resolved, that SumUp will prove to be an invaluable addition to your business.

Kind regards,
Your SumUp team.

Hi Zoya.

We apologise for any disappointment or inconvenience caused by the closure of your account. As a regulated financial institution, we need to remain compliant with strict requirements as to the types of business that we are able to support. Please see the link below for more information:

https://help.sumup.com/hc/en-gb/articles/115008338707-Restricted-businesses

We are sorry to hear that this decision was not made until you had already begun using our services. Since you declined to leave any reference to your account on your review, we are unable to provide any more context than this. Please feel free to update your review to include your Merchant ID or email address as a reference so that we can raise this internally in case of any oversight on our part.

Kind regards,
your SumUp team.

Hi Caroline,

We apologise for any inconvenience caused by our decision to close your account. Due to restrictions set by the FCA, as well as agreements with the acquiring banks, there are certain business models that we are unable to support.

Please see the link below to a list of business types that we are unable to support. We would strongly encourage anyone who is considering SumUp to consult this list before opening their account with us.

https://help.sumup.com/hc/en-gb/articles/115008338707-Restricted-businesses

Once again we wish to apologise for your experience and wish you all the best in your future endeavours.

Kind regards,

Your SumUp Team.

Hi Saif,

We apologise for the inconvenience caused by the decision to close your account. Sadly we do have certain requirements for the documents we receive and will request further documentation if those that we receive do not match these requirements.

We take these decisions very seriously and we never close our Merchants' accounts without reason. However, for compliance reasons we are sadly limited with the information we can communicate to our Merchants. We advise reviewing section 15:1 of our terms and conditions for further confirmation, I have included a link below;

https://sumup.co.uk/terms/

In regards to the delays in payments, we will always try to process our payments within 2-3 days but the processing speed of your bank can cause further delays. International payments can also take longer to payout due to international bank transfers.

Once again, we are sorry that our partnership had to end under these circumstances and wish you the best of luck in all business endeavours in the future.

Kind regards,

Your SumUp Team

Hello,

Thanks for taking the time to leave your review.

We do try and be as inclusive as possible so that everyone is able to use our service or products. We have a free braille cover for our merchants in the case that someone with a visual impairment uses our device. This can be requested via email at any time.

Kind regards,

Your SumUp Team