Honestly Sumup is amazing cant be…
Honestly Sumup is amazing cant be without my machine now
SumUp Reviews
1,534 • Excellent
Very impressed with SumUp
Very impressed with SumUp. I now get more people buying, transactions are quick and easy to perform. The team at SumUp are quick to respond to questions and problem solve. Overall excellent
SumUp 3G card reader..
Good customer service, Sumup people are easy to speak to. The signing up process is thorough which is understandable. I have the stand alone 3G card reader. It’s easy to use and the customers like it. If your thinking of buying a machine for your business this is the company to go with.
Waste of time
Waste of time
Don't respond in time
They take 10 days to respond to an email
Reply from SumUp
Hi Katan,
Thank you for taking the time to leave this review. We are sorry to hear that you were waiting for a response to your email inquiry. Our aim is always to respond to our Merchants' requests as quickly as possible, but we are occasionally prevented from doing so by the volume of incoming requests.
Please bear in mind that, for all urgent inquiries, we can be contacted via telephone at 020 3510 0160 from 8am to 7pm on weekdays and 8am to 5pm on weekends.
If you have any outstanding queries, please do not hesitate to get in touch and we will be happy to help.
Kind regards,
Your SumUp Team.
Thank you for taking the time to leave this review. We are sorry to hear that you were waiting for a response to your email inquiry. Our aim is always to respond to our Merchants' requests as quickly as possible, but we are occasionally prevented from doing so by the volume of incoming requests.
Please bear in mind that, for all urgent inquiries, we can be contacted via telephone at 020 3510 0160 from 8am to 7pm on weekdays and 8am to 5pm on weekends.
If you have any outstanding queries, please do not hesitate to get in touch and we will be happy to help.
Kind regards,
Your SumUp Team.
Simplicity and keeping records is the…
Simplicity and keeping records is the key but also design speed of transaction and of course these days Apple Pay
Nice one sum up
Do Not Use.
I have previously used sum up and I have never come across a company with such a bad customer service.
I have had issues that were never resolved or even replied to. multiple emails sent for simple things such as a change of email address never received a reply. Issues with the POS never received a reply I had tried calling multiple times to be on hold for up to 30 minuites to then be told they were unable to help and that I should email to get a resolution just trow you around in circles.
The POS is possibly one of the worst I have used there is no staff management (keeping track of staff sales) there is no product management you have no idea of what you have sold and how many of unless you log onto your online account then you are presented with a spreadsheet and if you are a bigger company it is a challenge to sift through the information to find what you are looking for. everything is mixed together you physically can not sort it in any order. you can't look for products or have access to an itemised list. there is no way of having ready made discounts for sales. if you want a better POS they direct you to there "partners" which charge a ridiculous amount of money.
I now use square and will never be returning to sum up. Yes the fee is a little bit more but now I can track staff performance, they can clock in and out on the app, I can see an itemised list of products sold, link it to my accounting software (Xero) so it does my accounts automatically, apply ready made discount codes and its all included in a free version of the app. you can also create "Tabs" if you have a bar or a restaurant its great for that. since the move I have never looked back the app is a lot faster that sum up and it hasn't crashed yet which was another issue I was having with sum up.
I had also previously purchased the 3G reader which they say works on any network this is untrue I struggled in many places to get any signal when I and my staff all had good service.
Overall an extremely disappointing service there keen to help you sign up but after that your on your own.
Reply from SumUp
Hi Tamar.
We are sorry to hear that you did not find our App to be an appropriate fit for your business. It is true that our standard free-to-download App does not have features such as inventory and staff management. If your business requires all of this to be managed in one place, we do partner with third-party POS providers whose software is compatible with our card readers. In many cases, signing up to one of these services enables you to pay less in transaction fees than with our standard App.
On our free App, there are many features that you may not be aware of which you may find useful. For example, if you set up employee accounts which allow your colleagues to access your SumUp Account via the App through their own login credentials, you can filter and track their individual sales via the 'Sales' section of your online dashboard at sumup.me. Your reports can also be exported in a format of your choosing from this section.
We also have our 'Product Catalog' function which allows you to pre-load your products on thumbnail sized images which can be added to the shopping cart with just one touch. These can be separated into categories and can include pricing variations can be added whenever discounts apply.
Regarding our customer service, while we do aim to provide assistance via telephone wherever possible, we unfortunately require to receive certain requests from the registered email address of the account e.g. changes to account information, for security reasons.
We hope that you find this information useful. Thanks you for leaving this valuable feedback on the service that we provide.
Kind regards,
Your SumUp Team.
We are sorry to hear that you did not find our App to be an appropriate fit for your business. It is true that our standard free-to-download App does not have features such as inventory and staff management. If your business requires all of this to be managed in one place, we do partner with third-party POS providers whose software is compatible with our card readers. In many cases, signing up to one of these services enables you to pay less in transaction fees than with our standard App.
On our free App, there are many features that you may not be aware of which you may find useful. For example, if you set up employee accounts which allow your colleagues to access your SumUp Account via the App through their own login credentials, you can filter and track their individual sales via the 'Sales' section of your online dashboard at sumup.me. Your reports can also be exported in a format of your choosing from this section.
We also have our 'Product Catalog' function which allows you to pre-load your products on thumbnail sized images which can be added to the shopping cart with just one touch. These can be separated into categories and can include pricing variations can be added whenever discounts apply.
Regarding our customer service, while we do aim to provide assistance via telephone wherever possible, we unfortunately require to receive certain requests from the registered email address of the account e.g. changes to account information, for security reasons.
We hope that you find this information useful. Thanks you for leaving this valuable feedback on the service that we provide.
Kind regards,
Your SumUp Team.
Sumup
Initial reservation was that it took 2-3 days to payout, well, payments are pretty much going into my account the next day so I cannot complain at all and totally exceeded expectations. Fabulous, easy to use machine especially as I'm rubbish with anything remotely gadget like! Customer service is great, have always been there when needed. The only thing that sometimes happens is my bluetooth plays up, so i turn my phone off and then on and it fixes that! Other than that I'm, So so pleased, cannot fault at all and so pleased I made the change. 100% recommend.
Annita x
Nice and easy set up
Nice and easy set up. Great tech support
Worst company I have ever dealt with…
Worst company I have ever dealt with I’m a small roofing business and have other work to do and they have with held my money £2200 for over a week now so I can’t buy more material for other jobs due to this I have lost business they tell you they will call u back but don’t and push you off with different excuses each time I provided everything they asked for over a week ago and I’m still in the same boat I’m really annoyed that I put my trust into this company
Reply from SumUp
Hello Robert,
Thank you for taking the time to leave this review and share your experience. We are sorry for any inconvenience and stress caused to you and your business.
It is unfortunately our obligation as a regulated financial institution to occasionally query the transactions of our Merchants. It is in our Terms and Conditions that you agreed to upon signup that, in these cases, you provide us with such documentation as may be required in order to prove the nature of the payment; e.g. invoices. We may also ask you for additional proof of ongoing business activity. Please see the links below for more information.
https://sumup.co.uk/terms/
https://help.sumup.com/hc/en-gb/articles/115008342727-Invoice-inquiry
Since we are providing the service of processing card payments for you through our card reader and App, it is of the utmost importance that we are able to establish exactly what our card readers are being used for.
Once this information has been provided by yourself, it is subject to internal review by our security team and you will be contacted via email when a decision has been made regarding the payment.
Unfortunately, you have declined to leave any reference to your account in your review and so we cannot look into this for you. If you are still waiting for a response from our security team regarding your payment, please do not hesitate to get back in touch. We will do what we can to make sure that you have an update as soon as possible.
Kind regards,
Your SumUp Team.
Thank you for taking the time to leave this review and share your experience. We are sorry for any inconvenience and stress caused to you and your business.
It is unfortunately our obligation as a regulated financial institution to occasionally query the transactions of our Merchants. It is in our Terms and Conditions that you agreed to upon signup that, in these cases, you provide us with such documentation as may be required in order to prove the nature of the payment; e.g. invoices. We may also ask you for additional proof of ongoing business activity. Please see the links below for more information.
https://sumup.co.uk/terms/
https://help.sumup.com/hc/en-gb/articles/115008342727-Invoice-inquiry
Since we are providing the service of processing card payments for you through our card reader and App, it is of the utmost importance that we are able to establish exactly what our card readers are being used for.
Once this information has been provided by yourself, it is subject to internal review by our security team and you will be contacted via email when a decision has been made regarding the payment.
Unfortunately, you have declined to leave any reference to your account in your review and so we cannot look into this for you. If you are still waiting for a response from our security team regarding your payment, please do not hesitate to get back in touch. We will do what we can to make sure that you have an update as soon as possible.
Kind regards,
Your SumUp Team.
I have been using sumup for about 6…
I have been using sumup for about 6 months now and it is a fab handy device for my events. Everytime (which has only been twice so far) I call the customer services, they are polite and friendly and professionally sort out the issue. I have no complaints at all. I would highly recommend sumup to anyone which I have and they love it. I hardly notice the fee that is taken and the machine itself is inexpensive. Couldnt ask for more
Excellent customer service
Excellent customer service, quick to reply to emails and answer the phone...
Mobile card payments
This is an excellent way to take card payments.
I'm a driving instructor and it's ideal for me being mobile all day and saves me time stopping at cash machines as the new generation don't use cash.
Any small issues have been resolved quickly and efficiently by the support system.
This is my 2nd card machine and it is miles better than the previous company.
I would highly recommend this product.
Would recommend to anybody
Would recommend to anybody
Exceptional Customer Service
They are very responsive in a timely manner.
They were the first choice reader after doing some research.
I can only enter cards manually (until i learn other ways that might work!), because my clients are in Texas, and i am in Florida.
Was initially disappointed when i called and was told their policy is to not allow this without first a month or two of the client handing me the card in person.
So, i emailed them the request, extolling my virtues and reasons, and they’ve responded with some questions for me to answer, and they will give me consideration.
That was unexpected. Very glad they have that willingness.
They appear to be humanistic, because they are relational, and readily available on the phone.
That sure doesn’t happen much these days with the prevalence of completely electronic communications...that sometimes fakes days to get a response.
So, Sumup cares deeply about customer service!
Hope i get to use them, and am as pleasantly pleased with their products!
Jim flip San Filippo MS, LPC-S
I would leave no stars if i could!
I would leave no stars if i could!! Absolute shambles of a company! Do not use they hold money for no apparent reason really damaging to your business and their only explanation is they are part of a financial institution as is Barclaycard, Worldpay and everyone else please avoid at all costs TERRIBLE!!
Reply from SumUp
Hi John,
At SumUp, we are obligated to query certain transactions in order to remain compliant with financial regulations set in place. In these cases, we ask that evidence is provided to confirm the nature of the payment. This is so we can ensure that the card reader is being used for its stated purpose.
We always attempt to resolve these issues as quickly as possible so that we do not inconvenience you or your business. Unfortunately, if the information provided does not clearly state the nature of the transaction, it can be difficult to approve.
It is important that these decisions are made purely based on the information provided. You are within your rights to request that we refund your customer so that you can seek an alternative payment method.
As we take the security of our merchants and their customers very seriously, so we always want to be completely certain of any transaction made via our service.
We do apologise for any inconvenience caused and wish you all the best in your future endeavors.
Kind regards,
Your SumUp Team
At SumUp, we are obligated to query certain transactions in order to remain compliant with financial regulations set in place. In these cases, we ask that evidence is provided to confirm the nature of the payment. This is so we can ensure that the card reader is being used for its stated purpose.
We always attempt to resolve these issues as quickly as possible so that we do not inconvenience you or your business. Unfortunately, if the information provided does not clearly state the nature of the transaction, it can be difficult to approve.
It is important that these decisions are made purely based on the information provided. You are within your rights to request that we refund your customer so that you can seek an alternative payment method.
As we take the security of our merchants and their customers very seriously, so we always want to be completely certain of any transaction made via our service.
We do apologise for any inconvenience caused and wish you all the best in your future endeavors.
Kind regards,
Your SumUp Team
Love my SumUp
Love my SumUp. Easy to set up and use. No hidden costs and great customer service
Shocking
Shocking. Bought the card reader from Ryman and then tried to set up. Got same answer as a previous reviewer. Also referred to 16.1 in terms and conds. Entirely irrelevant section! Now have a machine I paid for with no chance of reimbursement as it's been unpacked. Wanted to use it for a charity event to make it easier for people to donate. Had full letter of authenticity from major well known charity to prove all genuine and above board. And our company is a well established city tech company regularly posting profitable results to Companies house. No justification for denying use, but completely stonewalled.
Dear xxx,
Thank you for contacting us.
Unfortunately, we must inform you that the decision to close your account is final.
This action has been taken in accordance with article 16.1 of our Terms and Conditions
We apologise for any inconvenience and thank you for your understanding.
Kind regards,
xxxx
SumUp Onboarding Team UK
–––––––––––––––––––––––––––––––––––
--------------- Original Message ---------------
From:
Sent: 11.12.2019 18:02
To:
Subject: Re: SumUp - Important account information
Please could you elaborate? We are a relatively young, but well established company, filing annual profits with 100% credit record. What justification do you have for denying us services and what should we do with your hardware which we have already purchased?
Regards
On Wed, Dec 11, 2019 at 1:48 PM SumUp Onboarding UK wrote:
Dear xxxxx
We regret to inform you that after a thorough review of your account we will not be able to provide you with our services.
A copy of our Terms and Conditions can be found here: .
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring bank, who acts as a gateway to the card services. Our license is not limitless and therefore we cannot support every business model.
We apologise for any inconvenience this may cause, and thank you for your understanding regarding this decision.
Kind regards,
xxxxx
SumUp Onboarding Team UK
Easy to set up and to use
Easy to set up and to use, great customer service. Recommended!
Prompt and efficient service !!
Prompt and efficient service !!
Very pleased with all dealings with sum…
Very pleased with all dealings with sum up ,they are always quick to respond .