Very quick response through the app to confirm the job first and also costumer service good looking after the costumer. I wanted to bring my bike somewhere I wasn’t there yet and I had to fly becau... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The driver was so polite. When I gave him a (generous) tip he wanted to give me change! Delightful young man. Thank you. A great experience so far. Let's hope he can deliver successfully.
Company replied
This was my first experience with Swiftee, it was so easy to log and book this service and they arrived to collect package within 20 mins and delivered straight away. I will be back soon.
Company replied
Company details
Written by the company
Swiftee is reshaping London's courier landscape with its peer-to-peer and last-mile same-day delivery service. Utilising a vast courier network and advanced technology, Swiftee ensures swift and secure delivery for individuals and businesses alike. Our vision is to provide a professional same day delivery service with a personable & human approach. With trust and transparency at our core, we aim to remove the stress from same day deliveries for good.
Contact info
Grosvenor Way, E5, London, United Kingdom
- 0345 004 0980
- hello@swiftee.co.uk
- swiftee.co.uk
4.6
Excellent
193 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Driver had attitude
Great service. But driver has some attitude when collecting the parcel.
30 November 2024
Unprompted review
Reply from Swiftee
Hi Sindy! Thanks for taking your time to share your experience - it's reviews like yours that enables us to improve our service. We'd love to investigate this collection further, if you could send us the order number to hello@swiftee.co.uk it would be appreciated! ⭐
Great swift reliable secure service
Great swift reliable secure service. Huge fan if swiftee especially Nathan 😉
6 November 2024
Reply from Swiftee
Hey there, thanks for taking the time to rate us and thank you for using Swiftee! Glad to hear you know our CEO, we'll pass it on ⭐
Reply from Swiftee
Hi Ari, thanks so much for sharing some love, it means the world to us! 🔥
The Weekly View l Swiftee's Weekly Customer
Hellonall,
We distribute our weekly issue, with the professional swiftee riders, to over 100 locations in less then 2.5 hours.
The service is unbeatable!
We would definitely recommend for professional companies.
13 November 2024
Unprompted review
Reply from Swiftee
Hey there, that's such a kind and elaborative review - we appreciate it and we value your business ❤️
Reply from Swiftee
HEYA 😊
Thanks for your remarkable comments, we truly appreciate it!
Extremely unhappy as I was waiting a…
Extremely unhappy as I was waiting a very long time for the driver and i got a message that the driver was here and he only arrived 10 mins later …. Then for delivering the parcel he took far to long and he want the complete wrong direction and I had to call him to tell him we’re to go
2 October 2024
Reply from Swiftee
Hi Leah,
We're sorry to hear about your experience 😟. I've checked the job reference attached and the log shows you Created the job 17:50, Collected 18:02 and Delivered 18:18, which means the package was collected just 12 min after booking. I'd love to hear in detail what went wrong, if you can email us at support@swiftee.co.uk that would be really helpful!
- Aimee, Customer Support
Reply from Swiftee
Good morning Carol ⛅
Thank you for your positive feedback and for taking the time to spread the word!
Excellent service
2 September 2024
Reply from Swiftee
Hey there! We're glad you found our service excellent and we appreciate the time you took to share some love 💌
Great service!!!!
Great service time and time again.
-Easy to use app.
-Fantastic customer service.
-POD with image also a great help.
-Drivers also always very obliging and professional.
All in all a very professional courier service.
5 September 2024
Reply from Swiftee
Hey there Ephraim!
Thanks for the great review, we couldn't have said it better 🥳
- Aimee, Customer Support
Reply from Swiftee
Thanks for your great feedback. It’s always appreciated 🔥
- Aimee, Customer Support
Reply from Swiftee
Hi there Mayer!
We're glad we did it fast and speedy! 📦
- Aimee, Customer Support
Great service.
2 July 2024
Reply from Swiftee
Hi Leib,
We're delighted that you found the service useful and efficient ✨
- Aimee, Customer Support
fast and efficient
3 July 2024
Reply from Swiftee
Hey Sam!
Thanks for your feedback! Great to hear that we were fast 🏍️
- Aimee, Customer Support
Reply from Swiftee
Hey Avi! Your comment reminds us why we we're around. Thanks for your support! 🌟
- Aimee, Customer Support
Reply from Swiftee
Hi Jon! Thanks for the rating, we're glad we were helpful! 🤩
- Aimee, Customer Support
Reply from Swiftee
Good afternoon Samuel!
Thanks for the rate ⭐⭐⭐⭐⭐ Have a great day ahead!
- Aimee, Customer Support
Reply from Swiftee
Hi there Shlomo!
We're delighted to hear we got those keys to its home 🏠 Thanks for taking the time to rate us!
- Aimee, Customer Support
Reply from Swiftee
Hey Suri,
We're honoured to have your support! Our amazing customers fuel our amazing service 😉
- Aimee, Customer Support
Collection of medical items was quick…
Collection of medical items was quick and I was updated of any issue with pharmacy. Delivery also quick with items. Helpful & polite. Thank you.
10 May 2024
Reply from Swiftee
Good Morning Carol ☀️
We're glad we were fast. Hope to see you back soon!
Aimee, Customer Support
The service I received on this delivery…
The service I received on this delivery was great!
3 May 2024
Reply from Swiftee
Hi there!
We're glad you had a great experience with your delivery 📦
Aimee, Customer Support
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