Really poor customer service. Our router broke and the new one provides a very weak single. They refuse to send an engineer out and the call centre is useless. I would avoid this company there are lot... See more
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See what reviewers are saying
I've just upgraded my connection speed and the guy from Swishfibre couldn't have been more helpful. I've been with Swishfibre since cable was installed here and cannot fault them. I've not had any ou... See more
Company replied
Everytime I have had a problem (only 3, not constant!) I have been dealt with very quickly, by a person (Tommii), not loads of pressing buttons and getting automated responses. This time, the signal... See more
Company replied
Swish is a great product. We contacted the company rep Paul Tong who was very honest in his description of his broad band package. He told us about swish and their fibre product, how soon we could e... See more
Company replied
Company details
Written by the company
Swish Fibre is a full-fibre broadband provider, bringing truly exceptional connectivity services to homes and businesses in the Home Counties. Our goal is clear and simple – to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband. Please note that Swish Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
13 Salisbury Place, W1H 1FJ, London, United Kingdom
- 0800 0489415
- enquiries@swishfibre.com
- swishfibre.com
4.4
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
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See how their reviews and ratings are sourced, scored, and moderated.
Very helpful and sorted out our billing…
Ajla was helpful and sorted out our billing problem most expeditiously. She even explained that my previous request to remove voice services from the count had not been implemented.
15 April 2025
Unprompted review
Reply from Swish Fibre
Thanks for sharing your experience! We're so glad Ajla was able to quickly sort out the billing issue and provide a clear explanation around the voice services.
It’s great to hear she handled everything efficiently and helpfully — we’ll make sure your kind words reach her.
Thanks again for being with Swish Fibre!
Reply from Swish Fibre
Thanks for the feedback!
We're glad to hear you're happy with the connection and speed — and it's great to know you're finding the landline option at just £5 a month to be good value.
We really appreciate you being with Swish Fibre!
Excellent customer service
We received great customer service from Adis H when we had a connection problem. He was very helpful on the phone, kept me informed about when we could expect the tech support and followed up afterwards. Excellent, friendly service
11 April 2025
Unprompted review
Reply from Swish Fibre
Thank you for the lovely feedback!
We're so pleased to hear Adis was helpful, communicative, and provided such friendly service throughout your connection issue.
We'll definitely pass this on to him — it's always great to hear when our team makes a difference.
Thanks for being with Swish Fibre!
Reply from Swish Fibre
Hello Peter!
We are so happy to hear you had an excellent experience speaking to Amra! Excellence is the goal so I am glad we crossed it!
If you ever need any help again you know where we are!
Swish Fibre Team
Reply from Swish Fibre
Hello!
We are very sorry to hear you are having issues with both your speed and phone integrations! We would to get to the bottom of this and see what we can do to improve it, we've reached out to try and gather some information which will enable our team to get in touch and provide some help!
If it's easier please do not hesitate to reach out to our team at 0800 048 9415 who will happily assist.
Thank you for taking the time to give us some much needed feedback
Swish Fibre Team
Great customer service
I've had Swish Fibre for the last 18 months. The broadband service has been exactly as described with no issues and the customer service when I have had contact has been excellent. Today, one of the support team, Adis.H, was really polite, efficient and communicated really clearly around my inquiry. Thank you.
9 April 2025
Unprompted review
Reply from Swish Fibre
Thanks so much for the thoughtful feedback!
We’re thrilled to hear your experience over the past 18 months has been exactly what we promise — reliable service and excellent support.
We have passed your kind words on to Adis — we're lucky to have him on the team!
Thanks again for being with Swish Fibre!
Swish Fibre Team
You are great but just one thing if I…
You are great but just one thing if I am a long time
user if I want to upgrade my system why aren't
I offered the same price as a new customer would get in signing upt o a new offer.
9 April 2025
Unprompted review
Reply from Swish Fibre
Hello Dave!
We are glad to hear you are having a great time with our service!
It is vital that we make consistent offerings to both our new and older customers. As such we offer all of our new prices to any customers looking to renew, I would recommend giving our customer care team a call and discussing prices available in your area if you are looking to renew, they will be happy to help!
Thanks for being a part of the Swish family!
Swish Fibre Team
The best provider we have ever had
I have been with Swish Fibre for 2.5 years, I have had to have 2 call outs in that time, and both were within the same da,y and the router was replaced
I am happy with the speed, but could do with a wireless extension upstairs as the plume device isn't strong enough for our large home
At any given time, we have up to 30 devices connected by wireless and get no scrolling or drop out
my contract ended over 18 months ago but I am very happy to stay with Swish, and the price is excellent as is the service
9 April 2025
Unprompted review
Reply from Swish Fibre
Hello Andrea!
We are so glad to hear you've had a long and happy time with our service!
If you need any assistance or want to get some more boosters to improve your network I would recommend giving our customer care team a call to see what we can do!
Thank you for being a part of the Swish family!
Swish Fibre Team
Everything works and is organised perfectly what more could you ask for!
Everything works perfectly, what more can you
8 April 2025
Unprompted review
Reply from Swish Fibre
Hi Graham,
Thank you so much for the great review! We're thrilled to hear that everything is working perfectly for you — that’s exactly what we aim for.
If you ever need anything or have any questions in the future, we're just a message away.
Thanks again for being part of Swish Fibre!
Helpful and courteous
I spoke with ADIS H today to reinstate my internet. He was really helpful, very clear in his instructions and very pleasant to talk to. The outcome was successful which was excellent
8 April 2025
Unprompted review
Reply from Swish Fibre
Hi Mrs Lee,
Thank you so much for taking the time to share your feedback! We're thrilled to hear that Adis was able to help you get your internet back up and running. We'll be sure to pass along your kind words — it's always great to hear when our team members make a real difference.
If you ever need anything else, don’t hesitate to get in touch. We’re always here to help!
Kind regards
Swish Fibre
Fibre To The Property (FTTP) issues
Fibre To The Property (FTTP) is the way to go. However there do seem to be some problems. The Plume(s) ‘distributor/extender’ ( what is the right word?) were not able to provide service to all the main rooms of my house( not huge at 200 sq.m.) . I had to replace with a ‘ Mesh’ system. This has solved the distribution problem but reduced the Up/down load from 135 to 90 mbs. Ok but not as good as I am paying for! Reliability is not fantastic. Some moments of the day are almost reduced to zero. Lastly, resilience of the network is not what I would expect. The fibre ‘cable’ uses telephone poles to reach our houses. Trees are obviously a likely cause of damage/breakage. Why not under ground where damage is less likely? Lastly I am now able to access a BT FTTP service at lower cost. Will Swish compete ?
8 April 2025
Unprompted review
Reply from Swish Fibre
Hi,
Thanks so much for taking the time to share your experience — we really appreciate the detail, and we’re sorry to hear things haven’t been quite as smooth as they should be.
You’re absolutely right — FTTP is the future, and we’re proud to be delivering it. That said, we completely understand how frustrating it can be when your in-home setup doesn’t match your expectations. While our Plume extenders work well in most homes, we recognise that every property is different — especially with unique layouts, materials, and interference — and sometimes a third-party mesh system is the better fit. We’re glad to hear that helped your coverage, even if it did come with a slight drop in speed.
As for reliability and resilience, you’ve raised a valid point. While overhead lines help speed up deployment to communities, they can be more vulnerable to the elements. The option to opt for overhead rather than underground is usually based on a number of factors with the aim to minimise disruption as much as possible.
We’re always working to improve both performance and resilience across our network, and feedback like yours plays a part in that.
Thanks again for your honesty, and for being part of the Swish community.
Kind regards
Swish Fibre
recommended service
Majority of time, the service is great. There have been a number of dropouts, particularly at evening time that have resulted in reloading the connection. Latency has also been fairly high, but not serious enough to complain about.
8 April 2025
Unprompted review
Reply from Swish Fibre
Hi Mike,
Thanks so much for taking the time to share your feedback with us.
We do want to make sure the service is consistently reliable for you, though, so we’re sorry to hear about those dropouts and the higher latency in the evenings. We’d love to look into it for you and see if there’s anything we can tweak or improve to give you the best experience possible.
Feel free to get in touch with our support team directly or drop us a DM with your account details — we’d be happy to help.
Thanks again for your honest review, and for being with us!
Kind regards
Swish Fibre
Fast uninterrupted full fibre broadband…
Fast uninterrupted full fibre broadband since joining in 2023, with good customer support if needed.
8 April 2025
Unprompted review
Reply from Swish Fibre
Thanks so much for the great feedback! We're really glad to hear you've been enjoying fast, uninterrupted full fibre broadband with us since 2023.
It's also fantastic to know our customer support has been helpful when needed — we're always here to keep things running smoothly.
Thanks for being part of the Swish Fibre family!
Reliable service with responsive customer support
Service is reliable, customer support is responsive and parental controls give peace of mind but there are a lack of features on their website to manage your account. WiFi is hub is very basic and additional extenders are over priced. Renewal options are limited and there are no incentives to retain customers
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi Mr Taylor,
Thank you for your honest and thoughtful review — we’re really glad to hear that you’ve found the service reliable and that our customer support and parental controls have met your expectations. It’s always encouraging to know when the core of what we offer is working well.
We also really appreciate your feedback on areas where we can improve. Enhancing our online account management tool, extender pricing, and renewal options are extremely valuable as we review our offerings.
Retaining and rewarding loyal customers is important to us, and we're exploring ways to make staying with us just as appealing as joining for the first time.
Thanks again for being with Swish and for helping us shape a better experience for all our customers.
Kind regards
Swish Fibre
We went against our principals and…
We went against our principals and signed up to a doorstep salesman. 1st fix was done when we were out so we had no say in where it entered the home.
2nd fix I was told we needed a double socket, our available wall space by the door only had space for a single so I had to provide an extension cable meaning there was cable everywhere, not ideal with a puppy on the way.
Post installation we had buffering and were told to get our TV’s checked! Our internet signal is stronger from our neighbours than it is from our own modem even using our extender.
We also lost our landline number when we’d asked to keep it.
Counting the months down when we can shop around for better.
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi,
Thank you for taking the time to share your experience — we’re really sorry to hear that things haven’t gone smoothly.
We completely understand how frustrating it must have been to have the first part of the installation completed without your input, and the difficulties caused by the extension lead setup — especially with a puppy on the way! That’s definitely not the seamless experience we aim to deliver.
It’s also concerning to hear about the signal issues and the trouble with your landline number. These are things we’d really like to look into further and try to put right where we can.
We’d love the opportunity to turn this around for you. If you haven’t already, please reach out to our support team with your details, or DM us with your account information so we can investigate everything properly and work toward a resolution.
Kind regards
Swish Fibre
I get around 160 mbs upload and down…
I get around 160 mbs upload and down load. There are no outages and I think for £32 a month it’s pretty good value
7 April 2025
Unprompted review
Reply from Swish Fibre
Thanks for sharing that — we're really pleased to hear you're getting great speeds around 160 Mbps both up and down, and that your connection has been rock solid with no outages.
At £32 a month, we aim to deliver excellent value, and it's great to know you think so too.
Appreciate you being with Swish Fibre!
The broadband seems very weak
The broadband seems very weak through my home except where the modem is. Spent a couple of hours today trying to get in touch with cuckoo, failed to recognise my email, therefore was unable to link with my account. Considering leaving as I am out of contract
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi Frank,
Thanks for your feedback, and we’re really sorry to hear you’ve had trouble both with your broadband signal and getting in touch with us — that’s definitely not the experience we want our customers to have.
We understand how frustrating it can be when your Wi-Fi doesn’t reach throughout your home, and we’d really like the chance to help improve things for you.
If you're happy to, please get in touch with us directly or drop us a DM with your account info so we can support you further and explore some options.
Thanks again for sharing your experience
Kind regards
Swish Fibre
Has been fast and reliable
Has been fast and reliable. Have not had any problems so far. Pleased
7 April 2025
Unprompted review
Reply from Swish Fibre
Thanks for the kind words!
We're so glad to hear your service has been fast and reliable with no issues — that’s exactly what we aim for. Great to know you're pleased!
Thanks for choosing Swish Fibre
Generally reliable. Support was disappointing.
I use Zoom a lot and it's been pretty reliable most of the time. Occasionally video breaks up in a "rhythmic" manner which can be annoying. Complete outages have occurred (one on 29 Sep 2024) for several hours which was extremely inconvenient. Support finally contacted me THREE days later with "Your ONT issue has been resolved. Please can you reboot the ONT and router to resume service". No explanation, apology or any other useful information. Most subsequent outages have been for minutes rather than hours, but I don't trust the internet to be there when I need it.
29 September 2024
Unprompted review
Reply from Swish Fibre
Hi,
Thanks for taking the time to share your experience. We're really sorry to hear about the inconvenience you've faced, especially with the extended outage in September and the delay in our response.
We completely understand how important a stable connection is — especially when you're relying on Zoom for work or staying connected. While it's great to hear that your service has been mostly reliable, we know that even short disruptions can be frustrating, and a lack of clear communication doesn’t help.
Your feedback about the support experience has been shared with the team so we can learn from it and improve how we keep our customers informed during outages.
If you're still experiencing issues or would like us to take another look into your connection, please don’t hesitate to reach out.
Kind regards
Swish Fibre
A mixed experience
They over-deliver on speed; 150 mB is a our minimum.
The ping is 2-5mS which is important for my sons gaming.
But reliability is not 100%. Since I have had Swish, there have been regular outages of 20 seconds to 1 minute 30. Not a disaster for me, but it gets my sons kicked out of their games.
There is no support outside 9-5 which makes it hard to get help for a home system when you work. However, Swish have tried to fix the intermittent outage many times. It has improved and it's now only maybe a two or three a day.
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi Paul,
Thanks so much for your detailed review — we really appreciate you taking the time to share your experience.
It’s great to hear that you’re seeing strong speeds and low ping, especially with how important that is for online gaming.
We’re sorry to hear about the reliability issues you've experienced and totally understand how those short but frequent dropouts can be frustrating. It’s good to know things have improved, but we agree — even two or three interruptions a day is still two or three too many.
If the dropouts continue, please don’t hesitate to reach back out — we’re happy to keep working with you until everything is running smoothly.
Thanks again for the feedback!
Kind regards
Swish Fibre
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