Really poor customer service. Our router broke and the new one provides a very weak single. They refuse to send an engineer out and the call centre is useless. I would avoid this company there are lot... See more
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See what reviewers are saying
I've just upgraded my connection speed and the guy from Swishfibre couldn't have been more helpful. I've been with Swishfibre since cable was installed here and cannot fault them. I've not had any ou... See more
Company replied
Everytime I have had a problem (only 3, not constant!) I have been dealt with very quickly, by a person (Tommii), not loads of pressing buttons and getting automated responses. This time, the signal... See more
Company replied
Swish is a great product. We contacted the company rep Paul Tong who was very honest in his description of his broad band package. He told us about swish and their fibre product, how soon we could e... See more
Company replied
Company details
Written by the company
Swish Fibre is a full-fibre broadband provider, bringing truly exceptional connectivity services to homes and businesses in the Home Counties. Our goal is clear and simple – to improve lifestyles and enhance communities by instantly connecting people and businesses beyond today’s broadband. Please note that Swish Fibre is a brand name of Cuckoo Fibre Limited, a company incorporated in England with company registration number 15060036 and whose registered office is at 6th Floor, 33 Holborn, London EC1N 2HT
Contact info
13 Salisbury Place, W1H 1FJ, London, United Kingdom
- 0800 0489415
- enquiries@swishfibre.com
- swishfibre.com
4.4
Excellent
3K reviews
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Swish, good service but price increasing.
Swish have provided the service as promised. The price was competitive when I joined but now, as is the normal practice in this area, once they have you the price creep comes in. I’m sure if I leave and return, as a new customer, sadly, I will get a better deal!!
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi Robert,
Thanks for your honest review — we’re really pleased to hear the service has delivered as promised and that you’ve been enjoying the speeds since joining us!
We completely understand your concern around pricing — it’s something we’re always looking at to ensure fairness and value for both new and loyal customers.
We really appreciate having you with us and hope to continue keeping you connected for a long time to come!
Kind regards
Swish Fibre
Does what it says on the tin.
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi David,
Short and sweet — we’ll take that!
Thanks for the kind words — we’re glad we’re delivering just as promised.
If there’s ever anything more we can do for you, we’re only a message away!
Kind regards
Swish Fibre
Was great at first but more recently…
Was great at first but more recently slow speeds (which is now fixed - for the moment).
The recent price hike means there are now cheaper packages on the market.
Standard router supplied struggles in my 1925s house with internal brick walls.
7 April 2025
Unprompted review
Reply from Swish Fibre
Hi Brian,
Thanks so much for taking the time to share your feedback.
We’re really glad to hear your speed issues have been resolved — though we know how frustrating it can be when things don’t run smoothly, especially when you’ve had a strong start. If anything changes again, we’re always here to help.
We also hear you on the price point and your concerns about value — we’re constantly reviewing our packages to make sure we stay competitive, while continuing to invest in reliability and service.
Older homes with thick brick walls can definitely be a challenge for WiFi — you’re not alone there! If you haven’t already, feel free to reach out to our team about options like WiFi extenders that can make a big difference.
Kind regards
Swish Fibre
Good speeds
Good speeds, excellent customer service where you can talk on the phone to a human.
7 April 2025
Unprompted review
Reply from Swish Fibre
Really appreciate the feedback!
We're thrilled you're enjoying good speeds and that our customer service has stood out — we know how important it is to speak to a real person when you need help.
Thanks for being with Swish Fibre!
It’s just great there is nothing more…
It’s just great there is nothing more to say
7 April 2025
Unprompted review
Reply from Swish Fibre
Short and sweet — we love it!
Thanks so much for the support, we're glad you're happy with the service. If you need us we are here to help!
Very few drops in speed or outages
Very few drops in speed or outages. Whole family can stream and play games.
7 April 2025
Unprompted review
Reply from Swish Fibre
That’s exactly what we love to hear!
Reliable speeds and a smooth experience for the whole family — whether it’s streaming or gaming.
Thanks for the great feedback and for being part of the Swish Fibre community!
Reply from Swish Fibre
Thanks for the great review!
We're really happy to hear the service has been reliable, the price feels right, and the installation went smoothly.
That’s the Swish experience we aim to deliver every time!
Perfect service by Tariq
Perfect service by Tariq. Explained everything well and very polite. Rare to get great customer service these days.
24 March 2025
Unprompted review
Reply from Swish Fibre
Hello!
We are so glad to hear you had a smooth installation experience with Tariq and that he exemplified our approach to dedicated customer service!
We have passed this feedback across to their manager so that they can hear your kind words.
Welcome to the Swish family, we hope you enjoy your service and should you need any help don't hesitate to reach out.
Best regards
SwishFibre Customer Care
Poor service
I signed up to Swish Fibre last November. The process was easy and fairly efficient. The broadband works very well but I am still trying to get our home phone working. There was a long delay in getting the number ported over and even when that had happened, the phone still isn’t working. I have phoned quite a few times but always get the response “we will look into it” but nothing seems to happen. Meanwhile I am still paying our original provider so in effect, we are paying twice.
I would recommend Swish for broadband but if you need a land line as I do, I would choose a different provider company.
Ps it all got sorted a day or two after I submitted my original review -I think the problem may have been with company who were subcontracted to port the number so I am happy to give four stars now
19 March 2025
Unprompted review
Reply from Swish Fibre
Hello Gerard,
We are sorry to hear you have had issues with your porting service and we understand how incredibly frustrating this can be!
We have investigated this for you and found that a member of our customer service team has been in touch following your review as this issue should now be resolved.
If not please do not hesitate to get back in touch with our team as we would love to get this fixed and apologise that the issue was not identified sooner!
Kind regards,
Swish Fibre Customer Care
Always easy to get anything sorted out
Always easy to get anything sorted out. No delays and things get done quickly and efficiently
13 March 2025
Reply from Swish Fibre
Thank you for your wonderful review! We’re thrilled to hear that you find our service quick and efficient.
If you ever need anything, we’re always here to help!
SwishFibre Customer Care
Total outage across UK for past 24 hrs
Total outage across UK for past 24 hrs, no support contact after 5.30, major impact on work, and very little advice about resolution or options to assist issue...will be looking to change provider asap. Not worth it for the monies we pay to have hi-speed
27 February 2025
Unprompted review
Reply from Swish Fibre
Hi there,
I'm very sorry to hear you were impacted by our recent outage, and that our Customer Service line were unable to assist. The outage affected a group of our customers and was resolved by 15:45 the same afternoon. Regrettably a small handful from the impacted group continued to face connection issues, and we do apologise for any inconvenience caused by this.
We have requested further information from yourself so we can investigate this and hopefully come to a resolution.
Kind regards,
Swish Fibre Customer Support
Good customer service
Good customer service. Good deal and cheaper than my existing provider. Currently no internet connection in one room but aiming to get a superpod to hopefully help with this although reassured by installer that i wouldn't need it. Was offered 2 free months as an incentive to join but was charged within days of switching over, customer service were very helpful and offered 2 free months swish voice in addition to 2 free months Internet as a goodwill gesture which was appreciated.
Installers didn't seal the outside wall entry point for cable so I shall have to do this myself. Too early to tell if Internet is better but hopefully swish fulfill there promise of a faster service
25 February 2025
Reply from Swish Fibre
Hi Sue, thank you for your feedback! We're pleased to hear you had a positive experience with our customer service and found a good deal with us. We appreciate your patience regarding the connection issue, and we hope the SuperPod resolves this for you.
Regarding your installation, we'd be happy to arrange a visit to add the sealant to the box on the outside of the property, could you please give our team a call on 0800 048 9415 so we can sort this for you?
If you need any further assistance, please don’t hesitate to reach out. We’re committed to providing the fast and reliable service you expect, and we appreciate you choosing Swish!
Kind regards,
Swish Fibre Customer Care
Reply from Swish Fibre
Hi Matthew,
Thank you for your kind words! We're delighted to hear that Connie provided you with such a helpful and friendly experience. We'll be sure to pass along your praise, she’ll be thrilled to hear it!
If you ever need anything else, we're here to help.
Kind regards,
Swish Fibre Support Team
Not even worthy of one star the company…
Not even worthy of one star the company is a joke signed up for 900mbps lucky if I got 250mbps it was my technology i was using go figure i changed bank details with them started taken two lots of money then restricted my services saying I owed money which if a lie god knows how many phone calls and email always get fobbed off stay clear they take your money then don't bother with anything else if you want to save yourself a headache go ELSEWHERE
20 February 2025
Unprompted review
Reply from Swish Fibre
Hi there,
We're sorry to hear about your experience and understand how frustrating this situation must have been for you. Providing a reliable service and clear communication is extremely important to us, and we regret that this has not been your experience.
We have requested further information from yourself so we can investigate your concerns in more detail. Please rest assured we take these matters very seriously and want to ensure that any issues are properly reviewed and corrected.
We look forward to hearing back from you and appreciate you bringing this to our attention.
Kind regards,
Swish Fibre Support Team
Cable across the garden not buried properly basically almost on the surface.
I had to stop the installation of my Swish fibre because of the contractors who turned up to lay the protective sleeve for the fibre optic cable under my front garden. They “buried” it about 1cm deep in the flower border and under my tree, basically brushed soil over it - a bodge job.
I sent a number of emails and made numerous phone calls before Swish finally confirmed the cancellation of the installation.
On one call to Swish I found out the promises that the salesman made when he visited the house had not been written into my contract.
The customer service team are going to honour what the salesman promised, and The Team have been and sorted everything out, and we are now all set to get the installation finished, thanks to the customer service help. Looking forward to a faster broadband connection in the future.
6 February 2025
Unprompted review
Reply from Swish Fibre
Hi Anthony,
Thank you for sharing your experience. We're very sorry to hear about the initial issues with your installation and the frustration it caused. This is certainly not the level of service we strive to provide, and we appreciate your patience while we worked to resolve the matter.
We’re glad to hear that our customer service team has stepped in to honor the commitments made and that a team is coming out to ensure the installation is completed to the proper standard. Your feedback is invaluable in helping us improve, and we truly appreciate the opportunity to make things right.
If you have any further concerns or need any assistance, please don’t hesitate to reach out. We want to ensure you have a smooth and satisfactory experience moving forward.
Kind regards,
Swish Fibre Customer Care
Tariq was spot on
After a scary installation with my own swish fibre a few months ago, Tariq came to do my mums today and I wish he had done mine. He was friendly, polite and very professional. The cable run is neat and tidy. Just as it should be. Thanks Tariq.
14 February 2025
Unprompted review
Reply from Swish Fibre
Hi Simon,
Thank you for sharing your experience! We’re so glad to hear that Tariq provided a smooth and professional installation for your mum. We’ll be sure to pass along your kind words to him!
If you ever need any further assistance or would like to discuss your own installation experience, please don’t hesitate to reach out. We appreciate your support and look forward to providing you with great service moving forward.
Kind regards,
Swish Fibre Support Team
Great as always.
Always such a pleasure to speak to the team at swish. They make everything so easy and quick, and nothing is too much trouble for them.
16 January 2025
Reply from Swish Fibre
Hi there,
Thank you for your kind review! It's lovely that our team are providing a seamless pleasurable experience, and have been able to assist you so efficiently during your time as a customer. If you ever need anything please reach out, and a member of our team will be happy to help!
Kind regards,
Swish Fibre Support Team
Don't believe the reviews! They're a con!..
I only write reviews when things are really bad. And I gave this company two weeks to sort things out and on-going issues leads me to write this review.
They obtain positive reviews by asking you to write a review at the time you place an order. They do something small like accepting your signed form and then ask you to write a review saying how great their service is! This is almost fraudulent!
UPDATE: Beware this company is now re-branding it self as Cuckoo! So any potential new customers will have no idea of how bad Swish Fibre Ltd! All brushed under the carpet by renaming itself!
Onto the real thing. I signed up for their 400 service in Bucks area. Their installers and engineers were all nice but there seems to be no communication. Even emailing CEO seems to fall on deaf ears. I have had problems with thier service. Connection drops in the evenings and speed is about 60Mbs instead of 400Mbps. They keep sending engineers but whoever turns up has no idea what the previous one said, or what the problem is.
They keep wasting my time and nothing seem to get fixed.
Furthermore, they tried to blame my own router (Netgear Orbi) which I use. I am atechnical person so knew they were talking rubbish. Netgear orbi is award winning router and i had no issues with plan old copper wire BT service! So beware if they try to fob you off with "oh its your router or blah blah".
I cancelled my direct debit and giving up on this company. Spare yourself headache and just go with another bigger provider who will at least have resources to sort things out. They have made a hash of things.
Their internal communication is non existent and they keep sending different engineers each time but we have no forward progress!
When they know they have a problem, they will refer you to their fine print and try to claim that they only market high speeds but don't guarantee them!
They are also having lot of issues in local area like Gerrards X etc.
11 February 2025
Unprompted review
Reply from Swish Fibre
Hi there,
We’re sorry to hear that you’re dissatisfied with the support you’ve received and understand how frustrating this experience has been for you. Please know that we are aware of your ongoing case and take your concerns seriously.
We appreciate your feedback regarding communication and service reliability, and reassure you that your concerns have been noted and will be addressed internally.
Kind regards,
Swish Fibre Support Team
Reply from Swish Fibre
Hi Bern,
Thank you for your lovely review! It's great to hear that our team were able to assist you quickly and efficiently with your query. If there is anything else we can help with please do not hesitate to reach out!
Kind regards,
Swish Fibre Support Team
Signed up with Muhammed today
Signed up with Muhammed today - Explained everything looking forward to the installation next week. Super Fast
31 January 2025
Unprompted review
Reply from Swish Fibre
Hi there,
Thank you for your kind words! We're so glad to hear that Muhammed provided a great experience and explained everything clearly.
We’re excited to get you up and running with your installation, if you have any questions in the meantime, feel free to reach out.
Looking forward to having you as a customer!
Kind regards,
Swish Fibre Support Team
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