Tajima Direct Reviews 210

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 80 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the product, often noting that the lenses provide excellent clarity and are even superior to original manufacturer lenses. The service is frequently highlighted as outstanding, with many people appreciating the efficient process and the exceptional customer service provided by the staff, who are described as helpful and responsive. However, some people were dissatisfied with the scratch resistance of the coating on their lenses. A few other people also felt that the company did not acknowledge mistakes, leading to issues with their custom lens orders and a lack of resolution.

What people talk about most

Product

Clients share positive opinions on product quality, particularly regarding lenses. Many reviewers praise the... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the high optical quality, clarity, and... See more

Service

Customers consistently note positive experiences with service. Reviewers praise the professional process,... See more

Customer service

Reviewers mention positive feedback about customer service, highlighting its excellence, responsiveness, and... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness and attention to detail. Many... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I am a retired licensed optician. I needed new lenses in my frames. I spent a lot of time researching online lens companies. Tajima stood out among many lens companies. First of all they don’t use pol... See more

Rated 5 out of 5 stars

I have now ordered 4 sets of lenses through Tajima Direct, two non-prescription and two prescription. Each pair has been flawless. The clarity is fantastic, the colors are an ideal facsimile to some o... See more

Rated 5 out of 5 stars

Tajima Direct does an amazing job! I get the highest quality lenses in my favorite frames at the most convenient method to me possible. I recently refreshed my sunglasses inventory and bought two or t... See more

Rated 5 out of 5 stars

The new Tajima Direct prescription progressive lenses arrived shortly before Transpac this summer and they are GREAT! Seven and a half days across the Pacific with the ability to see what's coming on... See more


Company details

  1. Sunglasses shop

Information provided by various external sources

Tajima Direct is an e-commerce, direct-to-consumer company offering our patented polarized lenses that can be custom-cut to fit into any frame for replacement or upgrade purposes. Including prescription clear and polarized lenses. All for a fraction of the price of getting a new quality pair of sunglasses or getting prescription lenses done at an optician or elsewhere.


Contact info

4.8

Excellent

TrustScore 5 out of 5

210 reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

My wife is thrilled......

My wife is thrilled with the look and clarity of her new polarized prescription lenses. The process was quick and easy and service/follow up was great. Thank you Jacob and Steve.

28 September 2020
Unprompted review
Rated 5 out of 5 stars

Best lenses I've ever had

Honestly, the best lenses I've had on a pair of sunglasses. The vision is extremely clear and the polarization is unmatched. On top of that my Ray-Bans are now significantly lighter.
Jacob and the team were very reactive when contacted and the whole process was uncomplicated and quick.

21 September 2020
Unprompted review
Rated 5 out of 5 stars

Incredible experience from start to…

Incredible experience from start to finish. Jacob assisted me in purchasing replacement lenses for my wife's Costa Fathoms.

I looked at other lense companies but decided to go with Tajima Direct. Jacob and his team did not disappoint. I will be a customer for life. The lense quality is stellar
Thanks Jacob!

20 September 2020
Unprompted review
Rated 5 out of 5 stars

New dimension of view

New dimension of view, specially for sailing ambient! Feeling with Tajima lenses is much calmer for the eyes and in same time clearly sharping every contrast of the colors at the sea.
Also very important thing is amazing service of Tajima team!

16 September 2020
Unprompted review
Rated 5 out of 5 stars

Fast

Fast, Convenient and fit old style frames perfectly.
Would recommend to anyone with scratched or damaged lenses

15 September 2020
Unprompted review
Rated 5 out of 5 stars

Forever A Customer

I never thought I could find a company that could match any kind of lenses to any kind of frame. After receiving my prepaid box back in the mail, the quality of my new lenses are so much better than the lenses that I purchased my name brand shades with. The brown 15 gold mirror lenses compliment my Bottega Veneta frames so well. I am a forever customer. Thank you Jacob!

9 September 2020
Unprompted review
Rated 5 out of 5 stars

Above and beyond

Service above and beyond what I expected. It's a rarity to encounter a company these days that truely cares about their product, service and price. I have already sent a second pair of glasses to be made into sunglasses.

7 September 2020
Unprompted review
Rated 5 out of 5 stars

Excellent lenses

Excellent lenses - perfect fit and simple swap out from my Oakley lenses. Also great response to queries. Highly recommended.

3 September 2020
Unprompted review
Rated 5 out of 5 stars

Best Quality Lenses Ever!

Thank you Tajima Direct for your guidance on getting the info you needed to process this order. Yesterday I happily received my glasses with the most amazing lenses crafted so beautifully in my frames. The shipping was fast and efficient. I have to say, I love the care you all provided to get such a pristine quality and workmanship. The lenses are perfect. Never before have I had such perfect progressive lenses and let me tell you my eyes feel the difference and are very happy too!

1 September 2020
Unprompted review
Rated 5 out of 5 stars

Great Lenses

Just wanted to say thank you for putting new lenses in my sunglasses. It was so easy to do from start to finish. Excellent customer service and communication! Definitely will use you again. Color and clarity is great with your Lenses’s. Thank you!

31 August 2020
Unprompted review
Rated 4 out of 5 stars

Easy Success!

Easy Success!
From the initial chat through the process of receiving a box and shipping the glasses, to getting the glasses returned to me, every step was simple! The continuous communication was appreciated and the quality of the new lenses is great! They even tightened the screws in the arms of the glasses! I would definitely recommend this to anyone looking to replace lenses.

31 August 2020
Unprompted review
Rated 5 out of 5 stars

I am very happy with my new lenses and…

I am very happy with my new lenses and most importantly that I was able to get them replaced without having to buy a new pair of sun glasses. I have had this same pair of Maui Jim’s for the last 7 years and I really like them. Thank you for providing this service and at such a reasonable price, especially considering what a new pair of sun glasses would have cost me.

Sheri Mitchell

31 August 2020
Unprompted review
Rated 5 out of 5 stars

Thank you for such a wonderful product…

Thank you for such a wonderful product and service. I'm totally in love with my new polarized lenses. I get compliments daily. I will recommend your services and product to all needing lenses replaced. You guys rock. Best regards and warm wishes from us up here in San Francisco..Sincerely John G Saybe.

31 August 2020
Unprompted review
Rated 5 out of 5 stars

Awesome Lenses

When I received my new lenses on my Maui Jim's I went outside to try them. It was a nice warm sunny day and I was getting compliments about my sunglasses. Tajima lenses, I highly recommend them.

24 August 2020
Unprompted review
Rated 5 out of 5 stars

Great customer service

I had a problem with a pair of lenses - both Jacob and Steve contacted me directly and they replaced the lenses quickly and without difficulty
The new lenses work great - quite satisfied with both the lenses and their great customer service.
Will purchase from them again.

14 August 2020
Unprompted review

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