tastytrade Reviews 603

Quick, accurate answer.

Tastytrade provides excellent support for questions concerning options rollover trades that are not complying with the rules of their presets order tab.

Stephen was responsive and helpful during a live chat!!

i have had the best customer service i could ask for. the platform is totally user friendly and easy to get used to! thanks tasty..

Tradedesk support is awesome. Stephen helped me avoid a $30 fee.

Quick and accurate response. Thank you!

Best trading platform so far in my own experience for options with great customer services.

Great team. Great broker. What can I say?

quick efficient service.

The tastytrade customer support team are excellent. I had a put credit spread that was expiring ITM, both legs, and they told me my options in very easy to understand manner. Since it was a defined trade, it worked.

Very easy to handle what I needed.

Having opened an account with Tastytrade in January this year, I went on to fund it finally some weeks ago. Although the platform is quite good, despite being buggy at times, my trading experience was horrendous. Days after placing my first trade, my account was set to 'closing only'. When I inquired as to why this was, a member of the trade desk informed me it was because I was 'placing uneconomical trades'. My primary strategy involves trading deep in the money vertical and calendar spreads, because one is able to use low margin, and avail of high profitably for such trades. I asked them to reset my account to place trades again, to which they obliged but only on condition I no longer used these strategies that they didn't like. All the while feeling like a scorned child, and email correspondence that was very dicatatory in tone from customer service. However, when I began trading again, this time using closer to the money trades, albeit somewhat still ITM, I managed to have a diagonal spread fill 5 contracts for a very small risk yesterday, that I also managed to close out for a profit of $820. Then I received an email from Tastytrade again, informing me that because I went against company policy by implementing such trades, my account was again set to closing only and effectively closed. My next step is withdrawing my legitimate profits from my account, and seeking a worthwhile broker whom appreciates my business, and will not excessively micromanage my account in such a ridiculous way. I do not recommend Tastytrade to anyone. Steer clear of this very underhanded brokerage!!

Both times I chatted with the help desk it was immediately responded to and both experts were extremely helpful and knowledgeable. Tastytrade is a great experience all around!

I've been trading with Tastytrade since 2017. Although I do like their platform I have found their fills to be fairly poor versus Schwab's who I find exceptional. The worst thing I find about Tastytrade is their customer service. When you call them for ANYTHING expect to wait several minutes before a live person answers your call. So if you're trading and need to speak to someone quickly good luck because it won't happen and they could care less. They recommend to EMAIL their support team. What a joke! I see on the reviews their basic reply is "Thanks for your review and sorry to hear about your experience!" hahaha Just don't ever expect any changes. When calling them in February, I finally got so fed up with their customer service that I transferred 95% of my money to my Schwab account. I kept some money in there so I can use their option chain as it is very easy to read versus other platforms including Schwab's thinkorswim platform. But Tastytrade's customer service couldn't lick Schwab's boots when it comes to customer service. Tastytrade has to be the worst in regards to customer service of any legitimate broker around.

i have only two words: WOW and TOP (support, fees, everything ok

I liked their security levels. People would see it as inconvenience that they blocked privileges but instead that was not me logging in so they saved me from someone taking my money. Secondly, their easy to chat with and quick solutions that are intuitive.

I could feel in my experience clarifying my doubts that Tastytrade is a company that cares about serving customers well.
STEPHEN's service in particular was exceptional, proving to be an excellent professional, serious, competent and patient.

I am very satisfied. :)

Elba

As a EU investor, it is a great platform that allows you to buy stocks cheaply, as well as access to US etfs. My only problem with it is that the tax report for capital gains is a simple worksheet, which doesnt look very official in case I need to present it to my local tax authorities. Like another user wrote, I also wished they had a consolidated tax statement with all the trades, dividends by symbol and the profits/losses, instead of dozens of daily activity statements and monthly account statements. Just have an official looking profit/losses document for the whole year, since my local tax auhority would likely not like the current non-official looking worksheet or the dozens of pdfs.

I hade some questions regarding options and there responce was quick and helpfull.

Unlike other brokers tastytrade have real persons behind their helpdesk who you can ask anything.