TFL Visitor Centres Reviews 1,732

Absolutely shocking system for Auto Pay. Errors appear constantly, and it’s impossible to reset a password without a Customer ID. I had to call for help, but the call centre was closed for maintenance. No emails were ever sent with my Customer ID either. TfL should be ashamed of forcing people through this level of frustration and wasted time just to pay for a Blackwall Tunnel crossing

TfL number 03432221234 is not working, after contacting London council, receptionist gave me number 03432222000, when rang they couldn’t help either and referred to call to the same number 03432221234 what doesn’t work…what a joke

I have had to setup autopay as they are now scamming people with the new blackwall tunnel charge. So i try to log in with my details saved by google.

The password has no reveal button so you will never know if you got it correct

Unlike any other website where you can use your email address as ID here you must use a code they picked a code they will mention in the setup email but never again on any other email.

When you cant log in you must then use their password rest but no simple email reset link you must provide security question answer which then dont work. Funny as my security answers haven't changed in the last 20 years then you arebanned from logging in for 30 minutes but that 30 minutes doesnt seem to ever end.

at the bottom it says call this number for help so you do after multiple button presses you are told the office is shut cheers.

My bank needs less security than this its a autopay it doesnt need to be this stupidly complex

I have 60plus oyster cards which needs to be renewed every year. In April, I contacted TFl (phone number 03432221234). I did explain I had not received the letter from TFL to renew it my card. The girl on the phone did explained to me that my account was somehow frozen(TFL got hacked or something similar). The girl told me to go on using the card and when the issue was resolved they would contact me.
I have been away for three weeks working abroad. I got back yesterday, when I tred to use my Oyster card, I found out it had been stopped.
this morning, I did ring the same number which now only has a recorded message saying that since I had not paid my annual fee, the 60plus card has been stopped.
There you have it, the TFL scumbags decided they did not want to pay money to fix the issue. It is cheaper for TFL to cancel all the cards and get the customers to pay for their incompetence by forcing every one involved to set up a new card.

I forgot to pay the daily fee of £12.50 for travelling in a ulez zone, i had a busy day i am 64 years old and my memory is not as good as it once was, it simply slipped my mind. Instead of sending me a reminder to pay i get a penalty notice of £90 to pay or it will escalate to £280 what a rip off TFL should be ashamed operating this toxic money grab from ordinary people what a hateful system put into place by Sadiq Kahn the person who has the role of Mayor of London utterly toxic a friendless system designed to rip off road users this person Khan is the worst ever Mayor a person who has no empathy for real people. ALSO THE NOTICE WAS ISSUED ON THE 5th JULY WHY DO I RECEIVE IT ON THE 12th TRYING TO GET ME TO PAY THE £280 ON THE NEXT ESCALATION TFL PEOPLE THE WORST.

London buses, could they be any worse? Truly appalling vibration when they’re stationary or crawling. Very unpleasant!!

Stole money from my digital card and…
Stole money from my digital card and put in a convoluted process to get refund.

Bought a digital ticket, was told to tap it on the gate, TFL took £8 from my Revolut account.
Guard told me to get a refund via phone.
Phone person told me to download app.
System won't let me register. Process has been stressful, and I believe purposely designed to be.

Very greedy to install processes that allow this theft.

Terrible service and customer service is not helpful at all they are only interested in taking money off you.

Trash trash trash, what a scam, issuing PCN on de minimis, reject challenges.

On Saturday, June 8, my wife had an accident near Blackfriars Bridge while we were using @SantanderCycles. While I helped her, our bikes were stolen.
We reported it immediately (Ref: 21751482) — no follow-up was received.
Despite this, £40 was charged on June 9 and £50 on June 10 — a total of £80, even though we followed all procedures.
Still no response or support. This is unacceptable.
@TfL @SantanderCycles – please investigate and assist.

What a joke for tfl Woolwich ferry one work and another going from one side to another this is joke for you lots of cars wait on the ramp and to cross on another side .
They work lazy people here it's better that is bridge here .

Transport for London, what a joke

I call tfl for congestion fee for my car,i was surprised that they taken £327.50 from my account .....so what should i do is i call the tfl,then tell them what happen and i want a refund,but they dont believe me that they take that kind of amount,so i tell them that i can give them the receipt number but they dont my receipt number because they said they cant take that kind of amount......they always transfer me to other line coz they im i a wrong number ...so i call my bank to cancel my transaction but its already taken in my account and its says that i need to call tfl to inform that transaction.....and you know what they say,they that my bank tell me wrong advise ....i really pissed it this company coz of the huge amount they take from me....

If you have a stroller or wheelchair, it's difficult to move around London. Buses are small and only fit 2 strollers/wheelchairs. The underground is mostly inaccessible with most stations lacking elevator access. It's also more expensive than other countries with much better service like Europe and Asia.

I'll be honest: you mislabelled a train going to abbey wood and it added 20mins on my journey so it's a trash service.

Still better than southeastern but you don't get 2 stars

They are criminals who don't care about disabled people, you have to pay to drive in the city, and you were born, things in this country really need to change. London bus drivers act like thugs driving a bus, this country and the people in it are a joke

Another one for the record. Minor delay? You cancelled the f@cking train. That’s not a delay, it’s a contractual failure, again. Sh@t service is the standard now. Can’t wait to leave this joke of a country for good.

This website address is for the general TfL website not just the centres. I cannot believe how bad the site is for contacting about a problem. It goes round in circles and with no way of contacting a person. Some of the links do not work properly. Called the main number and waited over an hour then gave up. We have a transport system that is second to none in the amount of engineer works but we have signal failures during the weekdays. Appalling service in all ways for a major capital city

TFL markets themselves as a perfect and most helpful but reality is they torture people the roads of London are paved with penalty tickets regular people are tortured and stuffed up buses and stuffed up underground road closures and temporary lights all over the place this is torturous place to live and I would hope Mr mayor should find himself a better city to torture

Absolute CRIMINALS. I don’t think this is government run I really feel it’s being run by REAL THIEVES AND SCAMMERS. Trying to push me into a corner FORCING ME TO SEND THEM PRIVATE AND CONFIDENTIAL DOCUMENTS JUST TO DRIVE IN LONDON . I have a car and just because when I did the application online and I forgot to upload proof of identity which is an easy mistake, instead of asking me to provide proof of identity which takes only a few minutes if that this is TFL RESPONSE

‘As we haven’t received additional proof of identity your application hasn’t been successful’
YOU NOW NEED TO PROVIDE THE FOLLOWING OR YOUR REGISTRATION WILL BE REJECTED

ITS TELLS ME

YOU’LL now need to provide ALL of the following or your registration will be rejected

1: Pension entitlement letter (less than 7 months old )

2: DWP benefit letter

3: current bank or credit card STATEMENT

4: current passport

5: current drivers licence

6: birth certificate

7: institutional blue badge holder letter

The email was sent by NO ONE
It says

Customer Service Representative
For and on behalf of Transport for London

The attached letter was sent by D. Milton
Contracts and operations manager

HOW ABSOLUTELY DISGUSTING

ALL THIS JUST BECAUSE I MISREAD THE ONLINE APPLICATION
JUST BECAUSE I FORGOT TO UPLOAD ADDITIONAL PROOF OF IDENTITY

THIS IS CRIMINAL ACTIVITY WHY IS NO ONE INVESTIGATING THIS

THIS IS NOT RIGHT AT ALL

i tried ringing them and they tell me on call if I want to drive in London just give the information

They have opened more congestion charging for two tunnels

THIS IS SADIQ KHAN AND HIS CRIMINAL GANG TAKING OUT OF PEOPLES POCKETS

AUTOMATICALLY REJECTING APPLICATIONS OR FORCE PEOPLE LIKE ME TO SHOW ALL THAT DOCUMENTATION
SHAME ON TFL
THEY NEED INVESTIGATING

THEY DO NOT NEED ALL THEM DOCUMENTS THEY ARE ASKING ABOVE JUST TO DRIVE IN LONDON

TFL NEED INVESTIGATING IMMEDIATELY

Please someone share this on other social media or news
tfl are up to something they are doing criminal activity taking all that information above for just congestion charges etc

That is not right at all