Thames Skin Clinic Reviews 

7
•
TrustScore 3 out of 5

3.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Company details

  1. Medical spa

Written by the company

Welcome to Thames Skin Clinic the experienced, Doctor-led, highly regarded, national award winning aesthetic clinic in Twickenham that enhances your natural beauty and improves your wellbeing. Dr Anna Hemming, founder of Thames Skin Clinic and her team, care for patients in the Twickenham, Richmond, Teddington, Wimbledon, Chiswick, Barnes and surrounding areas, as well as clients from further afield and international patients flying into London Heathrow. A team of skilled, experienced practitioners who are truly passionate about helping people and their skin. Dr Anna is also an international speaker and key opinion leader for both UK and global brands. She has published articles in leading aesthetic journals and patients travel nationally and internationally to experience her treatments. She has been described as a ‘goddess with a needle’ due to her gentle touch and her dermal filler results are so natural you experience the effect of turning back time. Always aiming treatment to result in a better version of yourself.


Contact info

3.0

Average

TrustScore 3 out of 5

7 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.0

All reviews

(7)

3 reviews in the last 12 months

Write a review

We perform checks on reviews

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Disappointing experience, particularly given the cost

I underwent a full course of three AviClear laser treatments at Thames Skin Clinic, spending several thousand pounds in the hope of improving my persistent acne.

Initially, I noticed a real improvement in my skin, which was encouraging. Unfortunately, six months later, my acne has returned and I’m experiencing regular breakouts again.

I completely appreciate that no treatment can guarantee results and that everyone’s skin responds differently. However, given the significant financial investment, I had hoped for a more proactive and supportive approach when the treatment didn’t deliver the lasting results I’d expected.

I’ve contacted the clinic to explain my disappointment, but so far I haven’t felt particularly supported or reassured about what the next steps should be.

Before choosing Thames Skin Clinic, I had consulted another dermatologist who discussed several treatment options with me. I ultimately chose Thames because AviClear was considerably less expensive there, but looking back, I wish I’d placed more importance on the overall approach to managing my acne rather than the price of the laser treatment alone.

My disappointment isn’t just about the results. It’s about feeling that, after investing so much money, I’ve been left without a clear plan for what happens next.

I would encourage anyone considering AviClear to ask detailed questions about realistic outcomes, the possibility of acne returning, and what follow-up support is provided if the treatment isn’t successful.

21 May 2026
Unprompted review
Rated 3 out of 5 stars

not quite convinced yet

I think some of the services at Thames Skin Clinic are decent, although they are expensive.
I would, however, be cautious about being persuaded into buying one of their “treatment plans”. The prices they appear to charge for some of the creams and skincare products are high, especially when the same products can be found easily online for substantially less.
Their response is that any business will apply a mark-up, which is true to some extent.
In my case, I have found that the skincare products I purchased are available from reputable UK retailers at substantially lower prices, with the clinic’s prices around 50% higher than the prices I found elsewhere.
The part I struggled with was the impression that you are receiving a meaningful discount when purchasing a package. In reality, it seems that the discount may simply be a small reduction from an already high retail price.
I will see how the rest of my treatment goes, particularly the laser treatment, and I hope the value there will be better.
Overall, I would recommend checking the retail price of any products yourself before agreeing to a treatment package, so you can properly assess what value you are actually getting.

10 August 2026
Unprompted review
Rated 1 out of 5 stars

Expensive and Ineffective.

Very expensive treatment for age spots was ineffective. Only response on review was to offer MORE expensive treatment. Having spent nearly £2K, I was not best pleased at this proposal. Throwing good money after bad is not the solution.

13 April 2025
Unprompted review
Rated 5 out of 5 stars

I had the secret pro radio frequency…

I had the secret radio frequency micro needling treatment which was carefully and thoughtfully administered with lots of preparation of my skin which ensured it was super comfortable throughout, it was practically pain free! Unheard of for this type of treatment. I felt looked after and in very safe hands. I’ll be returning.

6 January 2025
Unprompted review
Rated 1 out of 5 stars

A distressing experience

Regrettably, a very poor and costly experience. Having taken my 16-year-old daughter, who had mild acne, for a consultation, we left the clinic with an array of prescribed products and a bill for over £800. Within two weeks of using the products, my daughter's skin had deteriorated markedly.

My daughter contacted the clinic several times, sending photos of the deterioration, but never managed to speak to the doctor. She was only advised to vary the product formula experimentally. Having observed no benefit from the trials, we asked for a follow-up consultation. This led to the advice that we should purchase another small gel tube for £115. Having refused, we purchased a larger sample of the identical product online for £23.71. Seeing how this experience affected my daughters' self-esteem is both disappointing and heartbreaking.

26 February 2024
Unprompted review
Thames Skin Clinic logo

Reply from Thames Skin Clinic

Dear Roger,

Thank you for submitting your feedback as we do welcome all types of feedback to constantly improve our service.

We have tried to contact you to discuss this matter with no response from your side, so feel disappointed you have come online rather to us directly. As you know, we have asked if you are able to speak to the doctor directly to discuss your daughters progress. We have only seen your daughter with her mother in clinic who fully understand the routine and that skincare is variable and individual. Each persons skin can require different strengths and types of products. This is why we review our patients skin regularly to ensure they are on track and the products they are using are working. There is no exact science with skin care and rather than ‘experimenting’ as suggested, we have to find what works for each patient depending on their skin. Every service we offer is unique and tailored, there is no one plan fits all.

We started on a very gentle programme with the intention to build this up. Unfortunately we have not been able to increase the intensity as required, and none of the in clinic treatments have been taken up.

As suggested in our last communication to you, if you can advise if your daughter has done any of the points recommended by Dr Anna in her last email to you all, we can then assist you further and hopefully get a great outcome for her.

We hope to hear from you soon.

Rated 5 out of 5 stars

My regular Botox appointment …

I saw Dr Kasim today for my regular Botox treatment. As usual he was extremely courteous, kind and gentle and I am confident that the results will be good (as always).

9 December 2023
Unprompted review
Rated 5 out of 5 stars

Dr Anna is a true professional

Dr Anna is a true professional. So knowledgeable, thorough in her detail, informative and reassuring. I highly recommend her to anyone considering any kind of skin treatment.

27 November 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look