The Foldie  Reviews 1,963

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 919 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the excellent quality and design of the products, highlighting their practicality, security features, and lightweight nature. Many appreciate the spaciousness and numerous compartments, making them ideal for travel and daily use. The customer service is also consistently described as outstanding, with many people commending the prompt and helpful responses. However, some people were dissatisfied with the delivery service, noting that orders sometimes took longer than expected or were shipped from unexpected locations. A few other people also felt that the products, while generally good, occasionally had issues with stitching or zippers, and some found the internal organization of certain bags could be improved.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers praise the bags for being well-made, strong, and... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the products as... See more

Order

People report ambiguous experiences with order. Many customers found the ordering process easy, with some... See more

Delivery service

Customers had ambiguous experiences with delivery service. While some reviewers praised quick delivery, easy... See more

Customer service

Reviewers mention positive feedback about customer service. Many customers praise the exceptional,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The Foldie was perfect for our recent trip to Italy. Visited several cities, (Lake Garda, Verona and Venice), the safety features made us feel very secure. Quality and product was great. Plenty of spa... See more

Rated 5 out of 5 stars

Having seen Foldie on Facebook I decided to purchase one & as BOGOF was offered I went for it. One blue & one burgundy. Excellent design and a quality fabric.I recently took the bag to India for a... See more

Rated 5 out of 5 stars

I wasn't sure about ordering from Foldie as I'd only seen them on Facebook but I risked it. Delivery took a little longer than normal but my bags arrived about half an hour before I left for my holida... See more

Rated 5 out of 5 stars

I love this bag - incredibly versatile. I have ordered so many of these in all the brilliant colors! Perfect every time! The foldie carry-on has so many compartments, making organization key! There is... See more


Company details

  1. Bags and luggage shop

Written by the company

The Foldie is a foldable travel bag that comes as a tiny square pouch. It expands into a large travel tote that has plenty of room for any kind of trip. The Foldie is perfect for traveling by airplane, on long road trips, visiting family on weekends, cruise vacations, working out at the gym, and so much more. One bag to fit all your needs! All orders get shipped from our five U.S.-based warehouses.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

2K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 47% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fast delivery and excellent bag

Fast delivery and excellent bag

This is now the bag I take everywhere with me. It is lightweight and seems well made. I haven’t folded it but when not much in it compresses flat.

It has lots of good compartments to store things such as keys and mobile phone with enough space in the main part for a small water bottle.

It also has security features such as lockable compartment and strong so good to take in n busy places.

I would have no hesitation in buying any of their other products.

8 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality and do t order if you want to refund

Like another event reviewer, I’m urging you to order products from this company with caution as if you need to seek a refund if you are unhappy with your item or if it is faulty is a lengthy process requiring you to send a videos! I’ve been trying for weeks g for weeks but I’ve still not received my refund. In my experience, are other companies available that have better customer protection in place and supply, better more secure product with tougher more robust fabrics and zip fastenings. The bags are poor quality.

24 May 2026
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!. I’m afraid my experience was not a good…

I’m afraid my experience was not a good one ordering a Foldie bag.
The website said Foldie UK and all correspondence was to a UK email address, but it turns out they are an American company
When I received my bags they were not what I expected so I decided to return them.
When I contacted the company in “UK” it turned out that returns had to be sent to the US. Something not stated on the website. The company offered me a 50% refund and I keep the bags which didn’t seem fair, but if I posted them back with post and duty it was going to cost more than half the value of the bags.
I feel they are misleading in their marketing.

21 May 2026
Unprompted review
Rated 4 out of 5 stars

Enough room

Enough room, just used it on a quick hop, but the real test will be this summer when we pack it up for a week trip to Chicago and a overseas flight to Italy, looking forward to see how it handles the wife's tablet, sweater, blankie and water bottle along with her other essential flying gear. I like the tag along crossbody myself for the access to the wallet and phone and room for the earbuds.

18 May 2026
Unprompted review
Rated 1 out of 5 stars

Poor quality stitching

Received the foldie bag as a gift from a friend who knows how much I love to travel. The bag looked great and I was so excited when I finally got to use it a couple months later, but after just one trip the shoulder strap stitching came undone. I tried to get it replaced under the warranty, but since it was a gift I didn’t have all the order info And was denied. Super bummed!

24 April 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

I have several foldie products as I really like the brand. Unfortunately 2 of the rucksacks stitching came away. However, the customer service department was excellent and these were replaced so swiftly.

29 April 2026
Rated 5 out of 5 stars

Prompt service

Prompt service, reasonable prices and very good quality products, make this firm a reliable choice.
My granddaughters( 22, 19, and 17) loved their sling bags.

29 April 2026
Rated 5 out of 5 stars

Very satisfied with the product is exactly as they said.

I had been seeing their adds over my network, FB etc and kept watching the add. As I travel o/seas from time to time I thought I would buy 2 for one Foldie Bags. I was most impressed when they arrived. I have now gifted my daughter one. I am now puchasing 2 of their cross body shoulder bags, one for me personally and another for 1 of my grand daughters. I am now awaiting on confirmation when the black one are in stock so I can buy another 2 for my other grand daughters.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

I love these bags!!

I love these bags!!! I have bought them last year and recently for myself, my children and grandchildren and they all love them. Particularly because of the great range of colours available. We have used them both here and overseas and they are so good, that you don’t need any other luggage!
We have the Travel bag with the extension at the base; the small Crossover bag for our valuables and I have just bought the Sling shoulder bag.
All these bags are well made, strong and also designed to look good!

23 June 2025
Unprompted review
Rated 5 out of 5 stars

Perfect for busy city break

Ordered 2 on BOGOF for my husband & myself for a trip to Rome -notorious for pickpockets & you need to carry your passport to enter all the historical sites Great value, very well made & delivery was quick Surprising how much you can get in them & felt safe whilst out & about amongst crowds Also while you're eating unobtrusive to leave on & keep close & in sight

10 May 2026
Unprompted review
Rated 5 out of 5 stars

I had seen a lot of advertisements on…

I had seen a lot of advertisements on social media for Foldie and their variety of products. I bought their crossbody bag as a bogof for a recent trip to Paris. I was blown away how much I could fit into it. The zip on the back held my passport and money and the large pocket held a standard size water bottle, umbrella, the essentials of a woman and still had room. The card holders were a bonus too. The carabena lock was an added security bonus and gave me reassurance that I wasn't going to get picked pocketed. it was so comfortable to wear too.
I also purchased the cosmetic bag which surprisingly holds a lot and stand open for easy access. The best part for me is the bottom of the bag that holds 5 makeup brushes. I love that they are separated and are stored at full size without bending bristles. I also purchased the electronic storage bag which is great. It's compact and stores a lot. Delivery was standard but the products are great

7 May 2026
Unprompted review
Rated 1 out of 5 stars

Why no replacement allowed?

I was given an original Foldie bag in a colour that is not suitable. Foldie would not let me swap for same bag in another colour. Why not? It is current product. Such a poor response from a so-called reputable company. I would not recommend based on this.

9 February 2026
Unprompted review
Rated 1 out of 5 stars

Absolute con!!

Having bought 2 sling bags assuming I could return them if not suitable, when I requested a full refund, I was told that each return would be subject to an 8$ inspection fee PLUS return postage which would be at international rate!! So much for easy 60 day returns.

DO NOT USE!

15 May 2026
Unprompted review

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