The General Wine Company Reviews 95

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Considering 55 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the friendly, polite, and knowledgeable staff. People appreciate the wide selection of products, the ease of ordering, and the prompt, efficient delivery service. Many also commend the good prices and the careful packaging of their orders. However, some customers experienced issues with their orders not arriving or being significantly delayed, leading to disappointment. A few reviewers also mentioned a lack of communication regarding delivery times and occasional mix-ups with addresses.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Many customers praise the quick and efficient... See more

Product

Consumers find the product selection to be positive. Many appreciate the good choice of products, including... See more

Service

Customers had positive experiences with service. Many reviewers praised the prompt service, helpful staff,... See more

Order

People report positive experiences with order. Many customers praise the easy ordering process, good... See more

Staff

Reviewers highlight positive aspects of staff. Customers consistently praise the helpfulness and friendliness... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After initial mixup with delivery address the matter was resolved with speed and efficiency. I have already placed a second order which is proving most enjoyable. Would strongly recommend this compa... See more

Rated 5 out of 5 stars

Always great service at The General Wine Company, Petersfield, with friendly, polite staff who have incredible knowledge of wine. What's more, they offer helpful advice on good wines to serve with sp... See more

Rated 5 out of 5 stars

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for. Good experience throughout and again this time Frequent customer... See more

Rated 5 out of 5 stars

The General Wine Company has so many interesting wines from which to choose, it can be difficult. We were after a particular prosecco by Famiglia Botter, a spago which we fell in love with some time... See more


Company details

  1. #78 of 81 best companies in Wine shop
  2. #40 of 41 best companies in Off Licence
  3. #21 of 22 best companies in Wine wholesaler and importer

Written by the company

At The General Wine Company, we're a family-run business with a deep-rooted passion for wine and spirits. For over four decades, we've dedicated ourselves to curating a collection of exceptional wines, meticulously sourcing from around the globe. We believe in going beyond the ordinary, seeking out small, independent producers who pour their heart and soul into crafting unique and truly special wines. We're not just a wine merchant; we're a family sharing our love of wine with yours. We invite you to become part of our story, to discover the dedication, artistry, and passion that goes into each bottle. We strive to provide more than just wine; we aim to deliver an experience – a chance to savour the unique flavours, appreciate the craftsmanship, and connect with the stories behind each bottle.


Contact info


4.3

Excellent

TrustScore 4.5 out of 5

95 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Wonderful service fast deliver good…

Wonderful service fast delivery good selection of French wines. They were helpful people. Not sure what else you could ask for.

Good experience throughout and again this time Frequent customer as a result.

17 November 2025
Rated 1 out of 5 stars

Tasing Event Haslemere Museum

Tasing Event Haslemere Museum
As GWC has such a broad range of interesting and classic wines, I invited a number of wine friends to this event. The wines on show were simply average. Nothing electic or off-the beaten track e.g. Greece, Mallorca, Georgia, etc. Maybe you've changed and gome "middle of the road", away from you Classic and interesting vibe that I have loved. You have serious competition from Grayshott wine, who show the sort of wines you used to excel in.

11 November 2025
Rated 2 out of 5 stars

Late delivery

It took 10 days for my shipment to arrive. This never happened when you delivered the shipments yourself - often I would get it the next day. I'm considering using an alternative supplier next time

31 October 2025
Rated 5 out of 5 stars

First Rate Service

You kindly pit to one side the booze I was seeking to buy, so that it was avaiable when I was able to get to your Petersfield shop make the purchase. That is a first rate servfice.

14 October 2025
Rated 5 out of 5 stars

Whisky tasting experience

Great location at Madeline's kitchen just a few minutes walk from the station.
The talk about the history and style of Tamdhu whisky was informative and fun .
5 whiskey tasted , including the 18 year old , with a delicious tapas selection.
A good evening

16 October 2025
Rated 5 out of 5 stars

Great

Great - good price, very fast delivery and very well packaged. Thank you.

16 September 2025
Rated 5 out of 5 stars

Polite friendly helpful both via the…

Polite friendly helpful both via the online ordering to the team in the Liphook shop and the Liphook warehouse. Very knowledgable many times have used and recommend to anyone in the area. Often have a wonder around the shop getting an extra bottle of something different to try

5 March 2025

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