I did not receive my first order
I did not receive my first order. I have paid for this so I am out of pocket and without my order. I then received an email to review the product!

Reply from THEN AND NOW
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
With a focus on premium designer brands, we source both current and discounted past season collections. Fashion is cyclical, so why not shop from all seasons? If you want to only focus on brand new, straight off the catwalk pieces, make sure to SHOP NOW. If you love pieces even more with a big discount on them, then SHOP THEN for our range of specially chosen timeless fashion. We search, select and curate brands from all over to bring together unique collections for stylish people, with new products added weekly. Our regularly updated online Magazine, edited by our in house team of fashion enthusiast professionals, provides fashion outfits, news, trends, travel and culture editorials. We aim to provide a shopping experience like no other and offer emerging and established brands for style and fashion you don't see everywhere else. We can promise that our products have been selected and quality checked by the team and that you will love your new purchases! THEN AND NOW Shop targets fashion savvy customers who love style and individuality, who don't follow the trend - but set it! If you are looking for special pieces, for something different, and for premium designers, then this is the place for you.
Sumatra House, 215 West End Lane, NW6 1XJ, London, United Kingdom
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I did not receive my first order. I have paid for this so I am out of pocket and without my order. I then received an email to review the product!

Reply from THEN AND NOW
Absolutely fantastic experience, speedy shipping and great purchases :) will be shopping here again soon!
Fast, precise, great customer service! Totally satisfied with my purchase.
Love the website. Great collection of clothes! Amazing customer services!
Had the best experience shopping with Then and Now. The site is really easy to navigate and I absolutely loved my purchase. Delivery was super quick and the aftercare was spot on! Would def use again!
Great offer and amazing customer service! New and exiting products every week.
Amazing quality at even more amazing prices. Has so many interesting products new in every week- I'll never get bored of the site.
It's not the first time that I buy clothes from Then and now shop and I am always happy with their service. The quality of the clothes is very good :)
It's been my first time. It is a nice shop for discovering new brands. Excellent customer experience.
Great webshop. Delivery is really fast and prices are just right! I'll be back to buy more from this company
Great website! Special an unique brands! Great customer service!
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.