TPO Mobile UK Reviews 487

Didn't think it would be any good .but pleased and recommend it to friends.

My experience has been first class in every respect.

Very happy with everything except the network coverage! Keep up the good work.

There's a plan to suit all needs and at very reasonable prices. You can also nominate a charity of your choice to receive 10% of your bill. I would have no hesitation in recommending this company.

No problem with this provider and great value for money.

An excellent value, no frills service that does what it's supposed to do. Provide a decent good value mobile service with good customer support.

A bonus is that 10% goes so a charity of choice.

The EE network on which TPO runs is quite patchy in my area but that is out of TPO's control.

TPO is great value & the Pay Monthly SIM Packages are the best. You get lots of Minutes, Texts & Data for a fabulous price.

Excellent customer service, good reception on the 3 network, affordable bundles and great to be able to help a charity of my choice at the same time.

Great service, great prices and a donation to your chosen charity too. What's not to love?

Brilliant service with very competitive prices...

great value, works well, good contact. Website fuctionality could be improved

Brilliant prices good billing system and no problem with the network.

Great company signal in Pembrokeshire with 4g is not the best but the customer service is great

Mediocre service. When I started using this company I had to configure my mobile phone myself which took a while trying to find the correct settings on their website. Normally you get a text message and this is done for you within seconds but the message service didn't work - I tried several times and never received one.
Reception is very poor. Internet works sometimes but doesn't work more often than not so am having to change providers after only a month of usage.
Would not recommend this company.

I rarely write any reviews but on this occasion will.
Was a TPO customer for more than a year no problem... until they decided to stop overnight my service saying I am over my allowance.
Now we travelled to Portugal for a week and enabled the roaming for EU only. No problem there.
Went to Canada 2 weeks after and informed me via email after I landed my service was stopped. I didn't bother much as I didn't use my phone at all as I was at my friends house and use local phone and internet.
When I came back they said I own them £40 for roaming in Canada which I didn't use nor activated. They said roaming is automatically activated wherever you go and we need to call them before travelling to pay upfront £50 in case of roaming abroad. So I said that I would refuse to pay on the basis I never activated roaming and when they told me I did on a certain date and time .. well I was in the air on a 7 hours flight. How is that possible?
I requested to cancel my account which the girl did and requested a pac code. They never cancelled my account cause my pac code never worked so they kept on billing me 2 extra months on top of the £40. They said i had to email them about the pac code and then email a third party so they can activate it for plusnet because plusnet is "different".
The problem with tpo is the sheer amount of grey areas (even on their website) about procedures. Not once the girls over the phone were confident about what they were saying about where things they were saying was actually written. Although the whole customer service is appalling it's not the agents fault. It's the total lack of clear procedures and lack of understanding when problems arise.
I blocked any payments from them so now they want to go into admin over the amount they charged me.
When phoning them today I said I was not happy about the charges but they never bulged and said I own them the full amount. I suggested I can pay them in instalments. They said they don't do that. By law they can't refuse a will of payment. The girl said she would speak to her credit control team and they will email me about a decision...

None of my 2 phones call had a ticket number nor a confirmation via email.
They have given me 7 days to pay for them overcharging me and no email yet from their credit control team.

What am I supposed to do? Are we going to go to court over this?

Easily summed up – a bunch of thieves. Don’t go anywhere near them. They fall into the ‘I would give them zero if that were possible. One is one too many’ category.
Allow me to explain. According to their coverage checker, my post code would receive a good signal indoors, and an excellent signal outdoors. So I signed up and duly received a SIM card. I put it in my phone, and got no signal at all. Indoors or outside. So, reading the info, it said that the card had to be activated. Ah, thought I, that must be it. So I went on-line and activated the SIM. Sadly though that made no difference at all. Still no bars, indoors or outside. Reluctantly then I went back on-line to cancel within the 14 day cooling off period and to request the refund of my money to which I am legally entitled. Apparently not though – according to them, after activating the card – not that it was any use – I am not entitled to a refund. And then they get really sneaky. I cancelled the Direct Debit to prevent them taking further payments, and immediately received an email from the saying that, since the DD had been cancelled, the SIM was blocked with immediate effect. Having been forced to pay the months premium, which I may have been able to use when out and about if not at home, I had been informed that actually I couldn’t use it. They refused to refund the months payment and promptly blocked the card.
Anyone else in the same position? If there are enough of us we could start a Class Action against them – their policy cannot possibly be legal under EU law.

After a year of fairly poor connection and service, the contract I signed up to ceased, so I was moved to a tariff at more than double he cost with no notice, apparently supplying much more data than I would ever require, however this is not the issue that I am annoyed about, since this could be seen as was my own fault for not tracking it.

I renewed to a more suitable deal and I was sent out a new (4G) sim chip and dutifully made the changes requested however for some reason the company was unable to move me onto the 4G service and kept invoicing me more than double the rate that I has signed up to.

After the third month of trying to get this resolved and being charged more than double what I was supposed to I simply gave up hope. I spoke firstly to Dylan, then mostly Siama, then Taylor all part of their tiny costumer support team. While initially as helpful as they could be (in a very limited way), they could only say they had raised the issue with their technical support and that I had to wait until the next monthly billing cycle to see if the issue was fixed (i.e. I had to remember to check if somebody had done their job properly).

Each time I did so, it was not, and I was again overcharged. I was unable to get this raised beyond the supervisor level in spite of multiple e-mails and phone calls requesting to speak to either a manager, the technical team……anybody, to ensure the issue was addressed. The problem appears to be that they have no in-house technical support and it seems to be all subcontracted out to 3 Wholesale who appear to get to the issues whenever it suits them, or not at all, as the case may be.

I tried suggesting multiple solutions such as sending out a new sim chip and changing my number via a PAC code, basically doing their job for them, until my e-mails started to be ignored. Perhaps Saima was on holiday I thought???? But when I phoned up again and got another representative, Taylor, I found out the answer was NO and my e-mails of the past 5 days had been simply ignored in spite of almost pleading for assistance. I assume the lack of contact was due to Saima’s inability to resolve this simple issue in any way, due to the in house systems and processes or lack of them.

Anyway after 3 months of trying to get this resolved, and after being told my account had been credited by the £19.99 I should not have paid in the first place, I eventually decided to stop my direct debit since my account was in credit. Bang!!! Out came a message (automatically generated) instantly, informing me my service had been suspended. Obviously quick enough to stop the “incorrect” service in a matter of minutes when you cut the funds even though I was in credit, but unable to fix the simplest of problems in over more than 3 months.

As a result, I am out of pocket, have wasted countless hours communicating with TPO trying to get things fixed, and achieved absolutely nothing. So I, like so many other people on these review pages, I have changed operators even though I pay a whole £3 a month more….…trust me it is well worth it, if only to avoid all the hassle!

As others have said this is a good idea horrendously implemented. They are obviously just a small outfit, buying bandwidth from a large provider (3 in this case) and outsourcing any technical issues. In essence, a website, a small call centre, and some software!

The lack of technical knowledge and support to the customer overall, failure for somebody to “own the problem,” (a manger in this case… yes, I am thinking of you “James,” since you appear to be answering some of these poor reviews as Customer Services Manager) and the poor service contract they obviously have with 3 Wholesale (whereby they can only contact them via a ticketing system rather than over the phone) means the customer suffers.

In my case both financially, and in terms of service.

Oh, one final thing to note as a point of interest, I find it intriguing that after some fairly damning reviews that there appears to be 21 positive reviews almost all rating TPO at 5 stars and that these were all submitted on one day, the 13th of November 2017, with 9 more 4 or 5 star ratings over the next 3 days between the 14th and the 17th of November 2017!!!!

Mmmmm, who would have thought just before Christmas was such a hotspot for reviewing mobile service providers, especially since previous review are usually much more spread out???!!!

I should also point out that I have never, until now, felt strongly enough about a company to even contemplate writing a review, however my experience with this one was so bad I felt compelled to do so on this occasion.

DONT ENDURE WHAT I HAVE HAD TO!!! BE WARNED!!!!

Very good no hassle mobile operator. Good web portal and most things find via email.