The Rake Reviews 302

I can’t figure out how to amend a review. Trust Pilot gets 2-stars. I have now heard from The Rake and things have been resolved. I like the content and think it is 5-star. I docked them one for the hassle and slow response!

It appears the customer service department at The Rake has been abandoned! I sent them an email on February 13 because they sent me a duplicate copy of Issue #103. A month, month, later Fareha responses. Now it is April 1 (looks like the joke’s on me), with no action nor resolution. It seems I’m not the only client who is dealing with a non-responsive customer service department...

Stiffed so far. Subscribed to the digital edition and am unable to download it. No email, as promised, nothing. One response in 4 or 5 emails asking for the email I used. It's been over a week. Hardly high-end IMO.

I was sent an email on March 5th to say issue 104 had been dispatched.
13th March l emailed saying l had not received it.
16th March l received a reply stating they had asked for a tracking number.
To cut a long story short we are now on the 31st March .....6 emails sent and still no magazine!!!
Get your customer service sorted out !!!

amazing site, love this.

Shipping is awful. October issue was revealed around October 12. I would expect the issue to ship within a few days. It is now December 1 and the issue still has not arrived. Been a subscriber for two years and each issue has taken longer than the previous. I receive a response to my e-mail inquiry roughly 50% of the time. Usually with "it's on the way" or "distributor is looking for it." At some point, my enjoyment of the magazine will be outweighed by the irritation of it taking so long to arrive that I will cancel my subscription. Not there quite yet.

For a magazine that prides itself on great content (which it has) and highlighting companies with amazing customer service and delivery, there's is lacking greatly.

Omg, never has disappointed me yet!!!
Absolutely beautiful, so yummy perfect place for a sunday dinner like you make at home 😍 just love the fact that every is cooked perfectly and fresh vegetables, honestly can’t praise enough!! Staff are always so pleasant and also very attentive.

Kasia was great in handling my questions about the magazine. She was quick to respond, friendly, added personal touches in correspondence to make this truly one of the best customer service experiences I have had in a very long time. The Rake would be quite wise to take care of her.

Kasia with customer service was extremely responsive and helpful in resolving some international shipping issues. Overall, it was a great shopping experience!

Kasia was quick to respond and explained the situation clearly, patiently and professionally.
Awesome experience.

There was an issue (my side) with my subscription payment which was dealt swiftly and professionally by Kasia at The Rake and was greatly appreciated by me. Thank you!

Wonderful service! unbelivable! Mrs Kasia - all Employers would love to have a person like she!! Great knowlege, patient, cultural and so polite. All done perfectly even if was some problems during the process. absolutely GRADE A!!!
thank You very much

I am trying to subscribe for your 12 month subscription on your website but i keep getting the response.

There was a problem. Please try again. If the problem persist please use the contact for. Which i did.

any other options to purchase a 12 month subscription?

"The Rake" magazine has truly captured the essence of timeless sophistication and refined luxury in its pages. As a connoisseur of fine menswear and a seeker of refined lifestyle inspiration, I am thoroughly impressed and inspired by the exceptional content this magazine delivers.

From the moment I delved into its pages, I was immersed in a world where classic elegance meets the contemporary. The magazine's commitment to championing discreet luxury shines through every article, photograph, and editorial piece. The selection of the world's finest luxury menswear is impeccable, reflecting a meticulous attention to detail and an unwavering dedication to quality.

What truly sets "The Rake" apart is its ability to inspire. Each feature is not merely a showcase of products, but a gateway into a lifestyle that exudes sophistication and grace. The magazine goes beyond clothing and delves into the nuances of cultivating a refined life, offering insights into culture, travel, and the art of living well. It has become my go-to source for inspiration and guidance on elevating every aspect of life.

The editorial team's prowess is evident in the seamless blend of tradition and innovation. Classic style is presented in a fresh and contemporary manner, making it accessible and relevant to modern readers like myself. The visuals are stunning, capturing the essence of luxury through impeccable photography and art direction.

In a world where trends come and go, "The Rake" stands as a steadfast beacon of enduring style and taste. It has undoubtedly earned its place as a modern voice of classic elegance. I eagerly anticipate each issue, knowing that I will be treated to a curated journey through the world of discreet luxury and timeless refinement.

To sum it up, "The Rake" magazine has not only met my expectations but exceeded them. It has become an indispensable source of inspiration, a guide to cultivating a life of elegance, and a celebration of the finer things in life. I wholeheartedly recommend "The Rake" to anyone who seeks to infuse their life with a touch of sophistication and luxury.

Because my order was very late due to a long delay at the distributors -- which was no fault of The Rake -- the delightful Kasia refunded my shipping charge and expedited the delivery as soon as it came into stock. The Rake's very personal standard of service puts them a cut above other online fashion retailers.

They solved the issue of my missing subscription and have sent me all the issues I missed plus have extended my sub as recompense

I asked a question regarding a billing/payment/order issue. The reply was lightening fast, provided a thorough response, and solved the problem. It was one of the most impressive customer-service responses I have ever experienced. And on a Saturday no less!

I am a subscriber and was having difficulty reaching someone through email regarding my subscription, but I must of had the wrong address. When I made an inquiry through their website, Andrea got back to me almost immediately! Great response and she took care of my problem immediately! Well done!
Thank you, G. Hodgins

Prompt response with updated information.

Andrea was incredibly helpful in resolving a duplicate order in a timely manner.