The Rake Reviews 302

THE BEST
Always top notch products and very fast, reliable and free delivery is the greatest
Shout out to personal shopper Mr. Baptiste Rosset who is always there to help and any requests are completed. His professionalism and service Valente are beyond expectations.

Amazing clothes! A one stop shop for all your fashion needs. Always the first place I check for the latest trends

Plus, exceptional customer service...very outgoing and accommodating.

I highly recommend!!

Received a couple of pairs of trousers yesterday which unfortunately I need to return. Immediate, polite and professional response from Emily via email this morning. I will definitely use this company again and wish others had the same approach to their customer care.

The customer service team at The Rake were amazing!

Due to shipping delays, I was not sent a shipping confirmation for my magazine subscription. When I inquired, they not only attempted to track the package, but sent a replacement magazine overnight when they found no tracking information. Unfortunately, I received both magazines on the same day. But now, my husband and I don't have to share!

Excellent as always.
Would have send flowers to Emily, had she been nearby.
Kindest regards again.

Great service/delivery/communication. Helped me out with a problem pair of boots, got me a prompt replacement. Very happy.

Timely delivery, excellent service. Quick refunds when required, and Jamie gave me excellent advice.

Very good purchase experience. Despite the difficulties dued to the Brexit, rather short awaiting time. Good and punctual communication.

Excellent product range and communication

I recently ordered a watch through The Rake’s website. I was initially circumspect about ordering a watch online, but the quality of their service and quick turnaround replies to my queries convinced me to move ahead with the purchase. I enthusiastically recommend their services.

I had a question about the delivery of the magazine, which I emailed on the weekend. I received a response within an hour and the magazines were shipped very soon thereafter. As of this wasn’t great customer service enough, they then followed up to make sure I was happy. Wow! Long live The Rake!

One of the very few magazines where you still find great articles about the golden age of Hollywood, European cinema of the 1950's and 1960's.
Excellent customer service !

Outstanding selection, fair prices, and exceptional customer service. My order was processed fast and exchanges/returns were handled just as fast and efficiently. I am thrilled with the service I received and will continue to trust this site for my sartorial purchases.

Purchased several items from the Rake since last year and I always have received them in perfect condition as expected. I required some assistance with gift wrapping and Anne took the time to contact the manufacturer to confirm. Responses from Anne were always super prompt. Thank you so much for outstanding customer service.

Great selection of menswear. Could have more information on fitting as well as in depth information about the materials and construction.

The Rake advertises FREE SHIPPING if you spend up to €200, but they do not tell you when you purchase the items that, after 3 weeks of receiving and accepting the items, you will have a surprise bill of over €100 from FEDEX, because of the new taxes due to Brexit. They never mention this on the purchase page, on their receipt, or at the delivery. It will come as a surprise. When speaking to customer service, they point to their FAQs that says there are new VAT charges that may be attached. A line they must have just added as a result of Brexit, but you have to find the FAQ page and read everything, so it is basically hidden. Why don't they just notify you of these potential charges when you make the purchase? So, don't be surprised if there are other hidden fees on other pages on the site. Read everything before purchasing. But, also know that, as a loyal customer of The Rake, I never had a reason to read the FAQs, and I never had to pay any additional VAT charges, so I never thought to read the FAQs with my most recent purchase. It will be my last purchase. Things have changed as a result of Brexit, and they make no effort to inform their regular customers. Now, also understand that the purchases I made were from EU companies going to an EU address, but since I purchased through The Rake, FEDEX charged me and The Rake wants nothing to do with these hidden charges on the customer. For the customers sake, during their Brexit transition period, they should have informed their customers more clearly when purchasing and/or maybe ask the EU companies to ship to their EU customers. Moving forward, for EU customers that do not want to pay the additional VAT from The Rake, I suggest to just buy directly to the EU companies themselves. They are obviously not customer friendly during their Brexit transition period and put all the additional fees on their loyal customers.

Probably the best online customer service i've found in a online store!!
The products were amazing but the way you were kind to me was super!!

Thank you

Most exceptional service. They will fix any order problem, don’t hesitate to contact them !

The original garment was too large. Easy exchange process including collection from my home. Friendly and helpful communication throughout the whole process.

I wanted to order a pair of boots but was uncertain of the sizing. Anne at The Rake took the time to contact the manufacturer directly and confirm fit. Fantastic service and attention to detail. Responses were very prompt. Absolutely top drawer!!