I had a return I thought would be problematic but the employee handled it efficiently And I couldn’t have been happier. I had bought a men’s watch instead of a woman’s and they quickly returned it and... See more
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You had several of the Tiffany & Co Charm that I was looking for. Specifically- the one made in Germany. It is the original & the appropriate Tiffany blue. You kept me apprised of its dropping price... See more
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Relatively good experience, easy check out, great selection, accurate description of products. I would recommend if you have something in mind that you want and even if you don't but you want to hunt... See more
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The Cook County States Attorney needs to look into the RealReal. They are lying thieves! My cousin had to retain an attorney who will now engage our States Attorney office. DO NOT DO BUSINESS WITH THE... See more
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Company details
Written by the company
The RealReal offers women's and men's luxury fashion brands such as Chanel, Christian Louboutin, Céline, Hermes, Gucci, Louis Vuitton, Manolo Blahnik and Rolex.
Contact info
66 E. Walton St., 60611, Chicago, IL, United States
- (312) 626-0340
4.0
Great
174 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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The bag that I bought was better than…
The bag that I bought was better than it was described. Delivered on time.
7 May 2025
Reply from The RealReal - Chicago
Thank you for your feedback! We’re delighted to hear the bag exceeded your expectations and arrived on time. We appreciate your support and hope to serve you again soon!
I bought a 600+ dollar shoe and it's…
I bought a 600+ dollar shoe and it's fake. I suppose to wear it to vocation soon. Its all ruin by the fake shoe. I need to go to ups and give back the shoe. The refund is slow. Never know "real" real sales fake things to customer. Its shame if they didn't know it's fake…you're company is doing this for money. Work on it.
13 May 2025
Reply from The RealReal - Chicago
We have an authenticity guarantee, so we'll make it right if you have concerns about a purchase. Please email us at reviews@therealreal.com your order number and we'll sort this out for you ASAP.
Exactly as pictured/described!
I wish the photos were more up-close to see the extent of some of the wear and tear but overall it was an awesome experience. So many options, shipping was early. I love the option to purchase the return in case something was wrong.
12 May 2025
Reply from The RealReal - Chicago
We're glad you enjoyed your experience. We appreciate your feedback about the photos and will consider this for future improvements. We're happy the shipping was early and you liked the return option.
Awesome shoes that goes with most of my…
Awesome shoes that goes with most of my summer attire.
28 April 2025
Reply from The RealReal - Chicago
We're so glad to hear you love the shoes! We appreciate your kind words and are thrilled they're a perfect fit for your summer wardrobe.
in-store experience is inspiring
in-store experience is inspiring, staff is kind & helpful. trr online "obsessions" is a useful wishlist tool. i'm glad to have seen the bag in-store first, staff informed trr would also ship other items to store for viewing before purchase.
27 April 2025
Reply from The RealReal - Chicago
Thank you for your kind words and positive review. We're delighted to hear that you've had such a positive experience with our in-store and online platforms. It's wonderful to know that you found our staff helpful and that you found the "obsessions" feature useful. We appreciate you taking the time to share your feedback.
Very unhappy with my purchase which I…
Very unhappy with my purchase which I never got! Whatever the postal service you use is horrible. They were supposed to deliver and get a signature from me. So now I don’t have my order and don’t have my money back!
14 April 2025
Reply from The RealReal - Chicago
We're very sorry to hear that you never received your order and we want to help make it right. Please reach out to us at reviews@therealreal.com so we can investigate the issue and work toward a resolution as quickly as possible.
Reply from The RealReal - Chicago
Thank you for your positive feedback! We're thrilled to hear that you found our service and product descriptions helpful. Your satisfaction means a lot to us.
At The Real Real, you can trust that what you read is exactly what you'll receive.
"Wendy went above and beyond to assist me! Her professionalism, kindness, and attention to detail made my experience truly exceptional. She took the time to ensure everything was perfect, and I couldn’t be more grateful. Thank you, Wendy, for your outstanding service — you are a true asset!"
18 April 2025
Reply from The RealReal - Chicago
We're so glad to hear about your positive experience. It's wonderful to know that you received such exceptional service. We're incredibly proud of our team members who go above and beyond to ensure customer satisfaction. We'll be sure to share your kind words with Wendy. Thank you for taking the time to share your feedback.
I had an awful experience with this…
I had an awful experience with this site. Sold authentic Chanel bag and only got $5. The whole process was disappointing, and I feel completely cheated. Customer service is terrible, and they don’t give you proper details about products. I received broken items, wrong products, and even fake goods. The return policies are awful, and they take too much commission. I’ll never trust this site again. Would not recommend to anyone!
25 April 2025
Unprompted review
Reply from The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
Reply from The RealReal - Chicago
We're so glad to hear you had a positive experience with your purchase. We appreciate your kind words and feedback.
Reply from The RealReal - Chicago
Thank you for your kind words. We appreciate your positive feedback and will continue striving to provide the best possible experience for our users.
Not happy at all with this platform
Not happy at all with this platform, the pricing and commission is terrible, you can make more money selling on what would be considered lower end platforms, I won’t be buying or selling with them again.
21 April 2025
Unprompted review
Reply from The RealReal - Chicago
We’re sorry that your consigning experience with us wasn’t more positive and we’re here to help. Please email us at reviews@therealreal.com with the email address associated with your account and we'll sort this out for you right away.
The customer service rep cared about…
The customer service rep cared about what we had to say and took care of it
10 April 2025
Reply from The RealReal - Chicago
We're so glad to hear you had a positive experience with our customer service. We appreciate your kind words and feedback.
Awesome experience
Awesome experience! I love my new purse and it came so pretty and quickly!
4 April 2025
Reply from The RealReal - Chicago
We're so happy to hear you had a great experience! We strive to provide our customers with the best possible service and products. We're thrilled you love your new purse and appreciate your kind words.
Reply from The RealReal - Chicago
Thank you so much for your kind words! It's fantastic to know that you had a wonderful experience with us!
Great quality
The transaction was great easy to find what I wanted and haven't as a grade 3 the product was in excellent condition and everything they said was spot on i will definitely buy from here again.
3 April 2025
Reply from The RealReal - Chicago
We appreciate your kind words and are thrilled to hear you had a positive experience. We look forward to serving you again in the future.
The size said 4...and it was 40
The size said 4...and it was 40, which in European standards is 0. I needed it for a function and obviously, could not fit into it, as I am a size 4, and have bought many other Chiara Boni dresses in 44 (US 4).
This was miss marked and now I need to send it back. Very frustrating.
26 March 2025
Reply from The RealReal - Chicago
We understand your frustration with the sizing discrepancy. We strive to ensure accurate sizing information is provided for all our products. We apologize for the inconvenience this has caused and appreciate you bringing this to our attention. Please feel free to reach out by email at reviews@therealreal.com if there is anything we can do to assist you further.
The staff was great so helpful
28 March 2025
Reply from The RealReal - Chicago
We're so glad to hear you had a positive experience with our staff.
Holy cow
Holy cow! What a find! I would never have been able to afford Jimmy Choos! The Real Real is amazing!
26 March 2025
Reply from The RealReal - Chicago
We are so happy to hear you had a positive experience! We strive to provide our customers with high-quality, affordable luxury goods. Thank you for your kind words and for choosing us.
I always consign my item at the…
I always consign my item at the Realreal and am happy with the result and i buy also with them coz the price is reasonable
23 March 2025
Reply from The RealReal - Chicago
We appreciate your loyalty and are thrilled to hear you've had positive experiences both consigning and buying with us. It's wonderful to know you find our prices reasonable and that you're happy with the results. We strive to provide our customers with a positive experience.
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