The Whisky World Reviews 8,696

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 1,624 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, noting that orders arrive quickly, often sooner than expected, and are exceptionally well-packaged to ensure products arrive in perfect condition. Many consumers highlight the competitive pricing, finding products cheaper than on other sites, even with international shipping. The ordering process is described as easy and the customer service is frequently commended for its helpfulness and responsiveness. However, some people were dissatisfied with the delivery service, citing issues with inconsistent delivery times, unexpected delays, and high or undisclosed import costs for international shipments. A few other people also felt that the selection could be broader or experienced issues with damaged packaging upon arrival.

What people talk about most

Delivery service

Consumers generally express satisfaction with the delivery service, highlighting its speed and efficiency.... See more

Product

Clients share positive opinions on product. Many customers praise the secure and protective packaging, with... See more

Price

People report positive experiences with price, often finding products cheaper than RRP on other sites, even... See more

Order

Reviewers highlight positive aspects of order. Many customers praise the quick processing and delivery times,... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the fast and prompt... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Order processed really quickly, I went with standard delivery but my order was actually sent the next day. The delivery was quite expensive but the gin gift set was cheaper than on other sites so s... See more

Company replied

Rated 5 out of 5 stars

I needed to 'stock up' on my favourites, so had a look around the site. The prices were good. In the end, five bottles were selected and, as I wasn't in a desperate rush, I went for standard delivery.... See more

Company replied

Rated 5 out of 5 stars

I’m a new customer and I must say I had a great experience with the whiskey world. My order was processed and dispatched on the day of purchase and turned up the next day at my home (I selected... See more

Company replied

Rated 5 out of 5 stars

The staff were very helpful when I phoned . I was an existing customer but the online system could not place my order on line . The man whom I spoke to found my old account & took my order over the... See more

Company replied


Company details

  1. #3 of 41 best companies in Off Licence

About The Whisky World

Written by the company

About Us
The Whisky World offers a wide array of premium spirits sourced from across the globe, including but not limited to whisky, vodka, gin, single malts, blends, Scotch, and Irish varieties.

Check out our Amazing Offers!

Written by the company

Weekly Special Offers Across our Whisky & Spirit Collections
With added offers weekly, keep a lookout for our limited-time deals, so you never miss a discount on your favourite whiskies and spirits! https://www.thewhiskyworld.com/sale
Make It Personal!
With our large range of personalised bottles across our whisky and spirit collections, add your personal touch and make your gift truly unique with bottle engraving! Birthdays, Invitations, New Home, Thank you.. whatever the occasion, you can be sure your gift is one to be kept! It's gifting done right! https://www.thewhiskyworld.com/gift-ideas-c36/personalised-engraving-c134

Free Standard UK Delivery On Orders Over £99

Time to Start Shopping!

Ordering to a single UK address? Your discount will automatically be applied at checkout by default! See our full shipping and delivery options: https://www.thewhiskyworld.com/delivery-returns-i5

Contact info

4.9

Excellent

TrustScore 5 out of 5

9K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Quick delivery and its nice to see and…

Quick delivery and its nice to see and try your great selection of spirits

13 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Alastair,

We're happy the delivery was quick and that the selection caught your eye. Hope you found some new favorites!

Barry,
TWW Support Team

Rated 5 out of 5 stars

Fast delivery

Fast delivery, well packaged. Very good price.

13 March 2026
The Whisky World logo

Reply from The Whisky World

Hello,

We appreciate you taking a moment to review. It is wonderful to know you had a great overall experience with us.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Reasonable price and extremely fast…

Reasonable price and extremely fast shipping. Would order again!

12 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Gerry,

We're glad you found a good price and received your order so quickly. We'd be happy to help with your next one too!

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Good I T process for ordering very fast…

Good I T process for ordering very fast delivery and great price.

12 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Mike,

Nice one! Sounds like everything went quickly and at a good price. Appreciate you leaving a review.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Buying Sheridan

"I recently purchased a four bottle of Sheridan from The Whisky World, and I'm extremely happy with my purchase. The online store was incredibly easy to navigate and shipping was fast.I highly recommend The Whisky World.

11 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Jacek,

Thank you for sharing this. We're really pleased you enjoyed the shopping experience and that your order reached you quickly. Your recommendation means a lot.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Super fast delivery

Placed my order and received it the following day. And always well packaged

11 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Kelly,

Next day delivery and well packed every time, love to hear it. Thanks for the review.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Exceptional

Quick and easy delivery, also they were the best price for the two bottles i bought. Overall very pleased

10 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Jason,

Glad your order arrived quickly and without any hassle. It's great to know you also got a good price on your purchase. Thanks for your feedback.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great price and speedy safe delivery

Great price and speedy safe delivery

10 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Brian,

We're glad you were happy with the price and that your order arrived quickly and safely. Thanks for sharing your feedback.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Great product ive shipped with this…

Great product ive shipped with this company before no oroblems with delivery and priduct

18 March 2026
Unprompted review
The Whisky World logo

Reply from The Whisky World

Hello Salmon,

Thank you for your continued support. It means a lot to know your orders have been arriving without any problems and that you’re happy with the product.

Barry,
TWW Support Team

Rated 5 out of 5 stars
The Whisky World logo

Reply from The Whisky World

Hello,

So pleased everything came through quickly and at a price you were happy with. Thanks so much for your kind words.

Claire,
TWW Support Team

Rated 5 out of 5 stars

Fast shipping great secure packaging…

Fast shipping great secure packaging and delivery services.

4 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Robert,

It's awesome that everything arrived fast and well packed. Glad everything worked out nicely. Thanks for the review.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

Fast quality service

Fast quality service! I buy what I can't find locally for friends as special gifts.

9 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Peggy,

We appreciate you sharing this. It means a lot to know you trust us for those hard to find gifts for your friends. Thank you for your continued support.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great prices and next day delivery

Great prices and next day delivery. Such an easy purchase, I would definitely recommend.

9 March 2026
The Whisky World logo

Reply from The Whisky World

Hello,

It's wonderful to hear you enjoyed great value and quick delivery. We're so glad the whole experience felt easy and hassle free. Thanks for your recommendation.

Claire,
TWW Support Team

Rated 5 out of 5 stars

The speed & accuracy my order &…

The speed & accuracy my order & delivery were dealt with. Product was exactly as described
Mrs P

8 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Janet,

Glad your order was handled promptly and without issues. It's great to know the product matched the description. Thanks for your feedback.

Michelle,
TWW Support Team

Rated 5 out of 5 stars

great service and correspondence after…

great service and correspondence after I made a mistake on my initial order

1 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Cheston,

Nice to hear things got fixed after the mix up. It's good that our team kept you updated along the way. Thanks for the review.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Service

Prompt service

8 March 2026
The Whisky World logo

Reply from The Whisky World

Hello,

Thanks for the feedback. Glad everything moved along quickly.

Barry,
TWW Support Team

Rated 5 out of 5 stars

Great product at a good price

Great product at a good price. Shipping was very fast.
There was a slight leak due to the way it was packed, but nothing major.

8 March 2026
The Whisky World logo

Reply from The Whisky World

Hello Jay,

It's great to hear the value and delivery hit the mark. We'll review the packaging to make sure everything arrives perfectly next time.

Claire,
TWW Support Team

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