Wright Brothers Reviews 

1,654
•
TrustScore 4.5 out of 5

4.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

I purchased a Lobster and some Scallops for a birthday present for my dad. On ordering I realised I had put the incorrect address in for delivery. I contacted them and they quickly amended my order wi... See more

Company replied

Rated 5 out of 5 stars

Absolutely beautiful quality fish & seafood! I've been a repeat customer for around 5+ years now. VAR Salmon is always a firm favourite! Only thing is I wish the delivery was quicker but we do live in... See more

Company replied

Rated 5 out of 5 stars

For my Ruby Wedding celebration on Sunday 12 July 2026 we invited extended family to a buffet. Not being a fish lover, I still wanted to offer a dressed side of salmon to guests. I had planned to or... See more

Company replied

Rated 5 out of 5 stars

Stunning birthday meal at @ Brothers Steak& Seafood. Menu was amazing with a great choice of meat, seafood and vegetarian. We chose from the set menu which had a great choice and amazing value. Lovely... See more

Company details

  1. Fishmonger
  2. also in
  3. Fresh food market
  4. Frozen food store
  5. Grocery delivery service
  6. Meat Products
  7. Seafood market

Written by the company

At The Wright Brothers, we’re passionate about delivering the finest, freshest seafood straight to your door. Whether you're a seasoned chef, curious home cook or just love seafood, our expertly sourced shellfish, oysters, and fish make every meal unforgettable. We work closely with trusted fisheries and producers to ensure the highest standards. With next day delivery, premium packaging, and easy-to-follow prep tips, we make enjoying restaurant-quality seafood at home effortless. Join thousands of happy customers who trust Wright Brothers for exceptional seafood, outstanding service, and a taste of the coast—delivered with care.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

2k reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(1,654)

23 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I purchased a Lobster and some Scallops…

I purchased a Lobster and some Scallops for a birthday present for my dad. On ordering I realised I had put the incorrect address in for delivery. I contacted them and they quickly amended my order with no problem. The lobster and Scallops were amazing! Fresh and delicious!

2 September 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for the wonderful review!We are thrilled that the lobster and scallops were fresh, delicious, and made for an amazing birthday present for your dad. We are glad our team could quickly update your delivery address without any fuss. Thank you for choosing us for such a special occasion, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Absolutely beautiful quality fish & seafood

Absolutely beautiful quality fish & seafood! I've been a repeat customer for around 5+ years now. VAR Salmon is always a firm favourite! Only thing is I wish the delivery was quicker but we do live in Manchester which I appreciate is far away - sometimes it takes over 1 working day to receive a delivery and the ice packs have pretty much all melted.

1 August 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for your lovely review and for being a loyal customer for over 5 years! We’re delighted that you continue to enjoy our fish and seafood, especially our VAR Salmon. We’re sorry the delivery time has sometimes been longer than expected, and we really appreciate your understanding and feedback. ❤️

Rated 1 out of 5 stars

Dreadful company

Dreadful company. They have delivered to the wrong address twice leaving me with boxes of rotting seafood on my return from holiday . Supercilious customer service declined a refund. The problem is with their website that inserts a different address pulled from deliveries from other merchants . Try Rick Stein . Never had a problem with his deliveries .

24 July 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

We are sorry to read your review. As mentioned in our email, we asked you to wait until Monday so we could complete a full investigation into your concerns. The order was delivered to the delivery address shown on your order confirmation email, and we did not receive any request to amend the address before dispatch. We remain committed to investigating this matter thoroughly and will contact you with an update on Monday, as promised.

Update: Following a further review, we confirmed there were no issues with our website or checkout process. The order was delivered successfully to the home address entered at the time of purchase, which matches the address used for previous successful deliveries. As no error occurred on our part, we are unable to offer a refund in line with our policy.

Rated 5 out of 5 stars

Best salmon I have ever tasted, in fact best fish! Delicious!

For my Ruby Wedding celebration on Sunday 12 July 2026 we invited extended family to a buffet. Not being a fish lover, I still wanted to offer a dressed side of salmon to guests. I had planned to order one from the ‘posh’ supermarket. I went online to order on Tuesday and they required 6 days notice, so it wouldn’t arrive in time. I was gutted (pun intended). I reluctantly ordered the Kiln Smoked side of Salmon from Wright Brothers. I am so glad that I did. It was superb. I am pleased some was left over, for us to enjoy again. Every guest commented how good it tasted. I will definitely be back for more. Thank you.

12 July 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for your wonderful review, We're honoured that our Smoked Side of Salmon was part of such a special celebration. It's fantastic to hear that both you and your guests enjoyed it, We truly appreciate your kind words and look forward to providing more delicious seafood for you in the future. Thank you for choosing Wright Brothers!

Rated 5 out of 5 stars

Wright Bros supply high quality fresh…

Wright Bros supply high quality fresh fish and have excellent customer service. I highly recommend this online fishmonger .

3 July 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for your wonderful review! We're delighted to hear that you enjoyed the quality of our fresh fish and had a great experience with our customer service. Your recommendation means a lot to us, and we look forward to serving you again soon.

Rated 5 out of 5 stars

Great service

I have placed a few orders with Wright Brothers and it’s always been great. The last order had a slight problem with the mussels but Wrights offered a replacement without any hesitation. Great customer service, will certainly be buying from them again.

21 April 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thanks so much for your kind words! We’re really glad you’ve enjoyed your orders, and happy we could sort things quickly for you. Hope you will enjoy the mussels .

Rated 1 out of 5 stars

No delivery, just vague excuses, and no attempt to sort it out.

I ordered and paid for delivery on a specific day. At 3pm on the day of delivery Wright Bros emailed me to say DPD had had an "unexpected" problem in Hinckley and my delivery was no longer coming. But not to worry though DPD would probably deliver it tomorrow (don't know when though, as Hinckley is like the Bermuda triangle) and it'd probably be fine as they'd packed it well, and thanks for your patience. Oh and if it is off, "contact us and we'll help you". Wright Bros state they are "passionate about delivering the finest, freshest seafood straight to your door." Shame their delivery partner doesn't share that passion.... I responded saying not good enough, I'm not in tomorrow, and I expect a full refund, as the item had not arrived on time, but got no response from Wright Bros. Pretty clear the email they sent was the standard one when DPD screw up yet again, and they don't monitor the responses and just hope the delivery turns up the customer doesn't complain....

Note the response.... basically a waste of time booking a specific delivery day. DPD turned up and left the delivery outside my house OVER 48 hrs after it was originally dispatched. Products weren't particularly cold and we didn't risk it, so basically a waste of money. You're better off going to a local shop...

17 April 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thanks for your feedback, and we’re sorry for the inconvenience caused.
As outlined in our delivery information and terms and conditions, delays of up to 24 hours can occasionally occur due to courier issues outside of our control. Our packaging is designed to keep products fresh for up to 48 hours in transit.
We also recommend scheduling delivery a day ahead of any important plans to allow for unexpected delays.
We understand this was frustrating and appreciate your understanding.

Rated 1 out of 5 stars

Food is good but terrible customer…

Food is good but terrible customer service

Told me it's my responsibility to receive a package they have misdelivered and refused to refund when delivering to the wrong place.

Wright brothers wants me to report a crime for an item they delivered to the wrong place and waste police time. Don't waste your time with delivery from this business.

To update, following this review they tried to take it down for defamatory content despite being my experience

27 March 2026
Wright Brothers logo

Reply from Wright Brothers

Hi Benjamin,
We’re sorry you feel this way. As explained, the parcel was marked as delivered with photo confirmation and GPS . You reported this parcel is missing/stolen from the delivery location .To investigate or issue any resolution, a crime reference number is required this was clearly requested, but not provided. We always ask for crime reference number as this may help the police also with further crimes in the area .

Thank you for providing the crime reference number. We have now issued a full refund for your order.
We appreciate you sharing this information, as it helps both us and the police with any further investigation and supports preventing similar issues in the future.

Rated 4 out of 5 stars

Good offering

Good offering.

When suggesting receipts woudl be great to have options to get ingredientes

A tip. Add a good wine selection. You will make money and clients will love that they get good wine paring

27 February 2026
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for your lovely feedback we truly appreciate you taking the time to share your thoughts.
We’re pleased to let you know that we do have a curated wine collection available under the Drinks section on our website, carefully selected to pair beautifully with our seafood. You can explore it
https://thewrightbrothers.co.uk/collections/wines-spirits
Your suggestion is genuinely valued, and we’re always looking for ways to enhance the experience for our customers. Thank you again for your kind support ,it really means a lot to us.

Rated 5 out of 5 stars

Quality food

Quality food, and excellent delivery, plus very well packed arrived in super condition.

25 February 2026
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for your review! We’re thrilled to hear that you enjoyed the food and that it arrived in perfect condition. Your kind words mean a lot to us and motivate our team to keep delivering the best.

Rated 1 out of 5 stars

'Grey' Langoustines

On arrival a plethora of 'frozen' langoustines were discoloured, resembling a grey/brown colouration. In no way the vibrant colours expected from 'fresh' langoustines. Instantly discarded at great expense. Risk not worth taking despite half hearted reassurances from the organisation. Avoid, a much better product/service to be found elsewhere.

27 February 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thank you for sharing your experience. We’re sorry the frozen langoustines didn’t meet your expectations. As we explained in our emails, we can confirm that the grey/brown colour is normal for frozen langoustines and does not affect their taste or quality.
We appreciate your feedback and hope to provide a better experience for you in the future.

Rated 5 out of 5 stars

Excellent service

Very good oysters delivered exactly as ordered.

29 January 2026
Wright Brothers logo

Reply from Wright Brothers

We’re delighted to hear you enjoyed the oysters and that your order arrived just as expected. Thank you for taking the time to share your experience and hope to serve you again soon.

Rated 5 out of 5 stars

Not like out of a supermarket Great delivery

Great delivery, fish is so fresh tastes delicious not like out of a supermarket at all
Good size portions quick an easy healthy meals

28 January 2026
Wright Brothers logo

Reply from Wright Brothers

Thanks so much! Really glad you enjoyed it . We take a lot of pride in keeping everything super fresh, so it’s great to hear that came through. Happy you liked the portion sizes too! Appreciate you choosing us for your meals and hope to see you again soon 🐟

Rated 5 out of 5 stars

Great delivery service and great food

Great delivery service and great food. Thank you.

28 January 2026
Wright Brothers logo

Reply from Wright Brothers

Thank you! We’re really glad you enjoyed both the food and the delivery 😊 Appreciate you taking the time to leave a review , hope to see you again soon!

Rated 5 out of 5 stars

Great Service superb quality as usual.

Thanks everyone involved, lovely fresh fish. Was surprised the Sea Bass was from Turkey though, I am doing my best to support the Fisherfolk in the SW.

28 January 2026
Wright Brothers logo

Reply from Wright Brothers

Thank you for your kind words ,we’re really glad you enjoyed the freshness of the fish 😊.We completely understand your wish to support SW fisherfolk and always aim to source as responsibly as possible, using a mix of local and carefully selected suppliers depending on availability and season from around the UK and abroad . Really appreciate you sharing your thoughts and hope to see you again soon.

Rated 5 out of 5 stars

Really great

Really great quality fish with quick delivey

27 January 2026
Wright Brothers logo

Reply from Wright Brothers

Thank you very much for taking the time to share your feedback. We’re delighted to hear that you were happy with the quality of the fish and our prompt delivery. Your kind words are truly appreciated, and we look forward to welcoming you again soon.

Rated 5 out of 5 stars

Unboxing a Wright Bros fish delivery is…

Unboxing a Wright Bros fish delivery is truly thrilling! The variety of fish, such as sea trout, lemon sole, cod, plaice, and coley, is excellent. Each piece is nicely portioned, ultra-fresh, and perfect for cooking immediately or freezing for later. The frozen prawns arrived in perfect condition, retaining their delightful taste. What a delightful surprise!

19 January 2026
Unprompted review
Wright Brothers logo

Reply from Wright Brothers

Thank you so much for your wonderful review!
We’re absolutely delighted to hear that you enjoyed unboxing your Wright Bros delivery and that the variety, freshness, quantity and quality of the fish met your expectations.
Your kind words truly mean a lot to our team . We look forward to serving you again very soon! 🐟🦐

Rated 5 out of 5 stars

Brilliant seafood

Brilliant seafood, at a reasonable price👍
Nothing is perfect..so, 9/10
Highly recommended.

30 December 2025
Wright Brothers logo

Reply from Wright Brothers

Thank you for your review!
We’re delighted to hear you enjoyed our seafood and found it great value for money. Thank you also for the recommendation , it really means a lot to our team.
We look forward to delivering to you again soon 🐟👍

Rated 5 out of 5 stars

Delicious1

Efficient! Speedy1 Packed well...but most of all delicious and good value!
Thanks

26 November 2025
Wright Brothers logo

Reply from Wright Brothers

Dear Customer,
Thank you very much for your kind review. It is always wonderful to hear that your experience with us met the high standards we aim to achieve. We really look forward to delivering to you again.
Warm regards,
The Wright Brothers Home Team

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look