Thomas Whiting Ltd Reviews 262

TrustScore 5 out of 5

5.0

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 77 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness and positive attitude, making every interaction pleasant and straightforward. The service provided is frequently highlighted as outstanding, with many people appreciating the personalized and supportive approach. Reviewers are particularly impressed with the quick response times and the smooth user experience, noting that the company goes above and beyond to ensure a stress-free process. People consistently mention feeling well-informed and guided through every step, with all questions answered patiently and clearly. The dedication and hard work of the team are often cited as key factors in achieving positive outcomes, with many customers expressing gratitude for making their goals a reality.

What people talk about most

Staff

Customers had positive experiences with staff. Reviewers consistently praise the staff for their helpfulness,... See more

Service

Customers consistently note positive experiences with service. Reviewers frequently highlight the... See more

Customer service

People report positive experiences with customer service. Customers consistently praise the professionalism,... See more

Response time

Clients share positive opinions on response time, consistently highlighting prompt and efficient... See more

User experience

Consumers find the user experience to be positive, highlighting a seamless and stress-free journey from start... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We were buying under quite unusual circumstances, and Jenna made everything feel so much easier and more straightforward. When things became challenging, she never gave up, she stayed positive, soluti... See more

Company replied

Rated 5 out of 5 stars

If you want a mortgage broker that will go above and beyond then look no further than Jenna Salmon. Outstanding service … when one mortgage offer fell through she immediately went to work to find anot... See more

Company replied

Rated 5 out of 5 stars

Great advisors and the guardians of change throughout our ten years of home ownership. We recently wanted to use some equity to make home improvements. A ten minute phone call and 15 second approval p... See more

Company replied

Rated 5 out of 5 stars

Hugh thanks to Jenna Salmon for assisting finding a lender for our remortgage to purchase another property. She has been incredibly helpful, patient and supportive from the beginning and we hone... See more

Company replied


Company details

  1. Financial advisor
  2. Life Insurance Agency
  3. Mortgage broker

Written by the company

Thomas Whiting Ltd – Independent Financial Advisers in Bolton, Serving the North West & UK Thomas Whiting Ltd is an independent financial advisory firm based in Bolton, providing trusted financial advice to clients across the North West of England and throughout the UK. We help individuals, families, and business owners make confident, informed decisions about their finances with clear, jargon-free advice. We specialise in pensions and retirement planning, investments, mortgage advice, and financial protection, offering a fully joined-up approach tailored to your personal circumstances and long-term goals. Why Choose Thomas Whiting Ltd? Independent Financial Advice – Whole-of-market advice, not tied to any provider Bolton-Based Advisers – Supporting local clients across Bolton, Greater Manchester, and the North West UK-Wide Service – Remote advice available for clients nationwide Personalised Financial Planning – Advice tailored to your goals, not generic solutions Experienced & Trusted – Clear, transparent advice you can rely on Ongoing Support – Long-term relationships with regular reviews as your needs change Our Financial Advice Services Pensions & Retirement Planning – Pension reviews, consolidation, and retirement income planning Investment Advice – Bespoke investment strategies aligned to your risk profile and objectives Mortgage Advice – First-time buyers, remortgages, home movers, buy-to-let, and complex cases Protection & Insurance – Life insurance, critical illness cover, and income protection At Thomas Whiting Ltd, we combine local expertise in Bolton with the ability to advise clients across the UK, delivering professional, reliable, and easy-to-understand financial advice. Visit www.thomaswhiting.co.uk to speak with an independent financial adviser and start planning your financial future today.


Contact info

5.0

Excellent

TrustScore 5 out of 5

262 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Jenna Salmon

Jenna Salmon was fantastic throughout my property purchase. She was incredibly helpful, answering all my questions and making the process smooth.
Highly recommend!

10 March 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thanks, Jenna is Fantastic

Rated 5 out of 5 stars

Amazing!

Danny and his wife are amazing! So professional, respond quickly and work to get the best deal for every customer. They are very knowledgeable and offer help and advice with whatever questions you have. And they never make you feel like a question is a silly question. They go above and beyond for everyone. I would not go to anyone else now! Can not recommend enough.

4 March 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thanks for your review Ellise, Glad Danny and Jenna could help

Rated 5 out of 5 stars

This is our second time using Danny

This is our second time using Danny. He was always available and answered all our trivial questions without judgement. Would definitely recommend!

5 March 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the review

Rated 5 out of 5 stars

Highly recommend Jenna Salmon

I can not recommend Jenna Salmon enough. I've been through a 4 year-long slog of a messy divorce. Jenna explained everything fully for my remortgage, walked me through it step by step in layman's term's, kept me fully updated throughout and I today got my remortgage approved and can finally move on my with life. Thank you, Jenna, for being simply amazing at what you do and being so empathetic to what's already a very stressful situation, making it as easy as possible. I genuinely wouldn't use any other broker now.

4 March 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you for the review I'm glad Jenna was able to help your re-mortgage.

Rated 5 out of 5 stars

Jenna was amazing from start to finish

Jenna was amazing from start to finish. She kept us updated through the process. She got the job done super quick.

Thank you Jenna will recommend to anyone.

Gemma and Tyler

3 March 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Gemma and Tyler glad we could help

Rated 5 out of 5 stars

Great experience with Ashley

Great experience with Ashley, explained everything really well. He obviously put a lot of time and effort into things before our appointment.
Would not hesitate to recommend to friends and family.

24 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank You Julie for your review

Rated 5 out of 5 stars

Jenna Salmon

HIGHLY RECOMMEND! Jenna was amazing from the start till the end, she went above and beyond throughout the whole process, I messaged on a Saturday night (during her non working hours) I got a reply straight away and she got the ball rolling. She was very helpful and kept me updated throughout. She made the process very easy and stress free for myself and my partner. Couldn’t thank Jenna enough.

20 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your review

Rated 5 out of 5 stars

Jenna was brilliant from start to…

Jenna Salmon was brilliant from start to finish, she kept us updated throughout the process and everything was explained to us. Everything ran smoothly and within a great time frame with no delays. We got a great outcome with our mortgage offer for our first home. Thank you so much Jenna !

13 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for the review

Rated 5 out of 5 stars

Cannot thank Danny enough for his 5*…

Cannot thank Danny enough for his 5* service. He is brilliant at what he does and knows his profession inside out. He made what usually is a stressful process, easy and straightforward. Not to mention how quickly he responded to our questions and how efficient his service was. Would 100% recommend.

14 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Oliver and Lauren for your review

Rated 5 out of 5 stars

The best in the business!

We have just officially got our mortgage offer thanks to Danny and we truly couldn’t have done this without him. From start to finish, Danny has explained everything to us in a language we could understand and been on hand to answer every question and query thrown at him, even keeping us updated whilst he was on holiday. The service has been outstanding and this guy truly knows his stuff. Buying our first home has got to be the biggest challenge we have taken on and with Danny on our side, he made this feel easy. Thank you so much for everything. Would absolutely 100% recommend to everyone!

13 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Bex for your review

Rated 5 out of 5 stars

Remortgage - Danny Salmon

Can’t thank Danny enough, for the help & support with getting our remortgage over the line.
Even our own bank wouldn’t help!
Danny worked tirelessly to get us a new lender.
Kept us up to date throughout the whole process.
the best around Thankyou so much!

12 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much for your review Jade

Rated 5 out of 5 stars

Brilliant support and service

Roisin Whiting made our house buying journey very easy, straightforward, and affordable, finding us the best provider and product to suit our budget. Excellent service would definitely recommend 100% and more 🙂

11 November 2024
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Ella for the review

Rated 5 out of 5 stars

Jenna Salmon handled my mortgage mortgage application…

Jenna Salmon handled my mortgage application excellently with speed and efficiency. She went through everything with me and answered all my questions promptly making the whole experience pleasant and pain free. Highly recommended

6 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you so much Doreen for the review

Rated 5 out of 5 stars

Jenna Salmon

Jenna is amazing. I felt like she was a friend through this stressful time and trust me it was what we needed. She always kept In contact, guided us through the whole process. She is quick and on point, she works hard and because of this it took away our pressure and stress. I will definitely be recommending her to my friends. Thank you Jenna you have made this experience so much better x

4 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Jodie glad we could help

Rated 5 out of 5 stars

A fabulous service by Jenna Salmon

A fabulous service by Jenna Salmon, securing a remortgage offer despite having a lot of debts and a low income. Great communication every step of the way.

10 January 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Sacha for the Review

Rated 5 out of 5 stars

Excellent service

Review for Jenna Salmon. Thank you so much for being so helpful and sorting a mortgage for me I never thought was possible. I appreciate all your help. Quick, friendly and fast service. Would recommend to anyone xx

1 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Faye glad we could help

Rated 5 out of 5 stars

Jenna was amazing

Recently applied for a mortgage with Jenna she has been amazing and so helpful very responsive and kept me up to date with everything 😊

1 February 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank You Paige for your review

Rated 5 out of 5 stars

Fantastic Service

Just completed a remortgage with Jenna and she was absolutely fantastic from start to finish couldn't of asked for anything more. Was nervous trying to find the right person to complete this for us but she made us feel at ease from the very start and was fast thorough and so efficient throughout. Made the whole process quick easy and stress free would 100% use again and recommend to anyone

29 January 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thank you Shaun for your review

Rated 5 out of 5 stars

I can’t recommend Jenna enough

I can’t recommend Jenna enough, she made the whole process run smoothly! Even though she was busy, her response time was incredibly quick, even when I was asking silly questions!
She truly is the best at what she does, thank you so much Jenna for all your help!

23 January 2025
Unprompted review
Thomas Whiting Ltd logo

Reply from Thomas Whiting Ltd

Thanks for your review Holly, Glad Jenna could help

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look